Rated 4.2 out of 5 by 40
Rated 5.0 out of 5.0 by Charlotte77 Excellent Customer Service
I am a frequent business guest at this property. I have found that the staff here go well above and beyond to ensure their guest have a 5 star experience. I feel l so comfortable and feel I am treated as a VIP guest by the staff especially by Ashley, Debbie and Dottie whom I interact with most frequently. They extend themselves to ensure I have the best possible experience. Recently Ashley was confronted with a difficult situation where an error was made with the reservations by the IHG Rewards club staff. Ashley devoted her time and talents to get the issue resolved. I am extremely grateful for her dedication to her job and willingness to go the extra mile to get the issue resolved. I salute her as my "hero" for a job well done. She is to be commended. Thanks to Trussville Holiday Inn Express. You've made my day.
February 24, 2014
Rated 5.0 out of 5.0 by llilly customer service
ive been a regular for some time but it just gets better and better. i feel a very personal relationship with each staff member. I have been called personally when Ive left something behind, have shared red velvet cake with staff, have had my room held while i was stranded at work during a recent winter storm and always get greeted by name .
February 4, 2014
Rated 4.0 out of 5.0 by TheGett The only problem with this location in the INTERNET
The High Speed connection at this place was more than awful. I do a ton of work at nights and rely heavily on the internet service to connect to my clients networks. At this location I could do absolutely NOTHING. if I connected it was like using dial up - frustrating. I finally connected using my iPhone and blam - high speed internet.
The Fitness Center was laughable with electrician tape holding some of the equipment together. Fortunately they offer a pass to the YMCA which worked perfectly.
The staff is friendly and professional. I had no issues with the crew and completely understand that they have nothing to do with the capital investments which need to be made to this location.
January 26, 2014
Rated 3.0 out of 5.0 by Skirulz Needs an up-date
Upon entry it was very apparent that someone had been smoking in the lobby area. The entire lobby even on the 2nd floor where our room was smelled of smoke. The fixtures and décor was from the 80's and in desperate need of an update. I could say that the beds were comfortable and we slept well.
January 25, 2014
Rated 5.0 out of 5.0 by Ray77 personal and professional
One cannot take for granted that all hotels are created equal even if it is a chain. However, this particular establishment met all my standards of basic personal service and professional attentiveness. Thoroughly enjoyed my stay. Highly commend the management and training of their staff. It paid off.
January 11, 2014
Rated 4.0 out of 5.0 by QuilterB Bathroom lighting bad & fixtures outdated.
The bathroom lighting in this hotel is not good. This was our 2nd stay here and will probably have to stay here again as it is very convenient to family living in the area. We stay in Holiday Inn Express as often as possible or at least a facility, in the IHG family. This one is the most outdated. The bathroom vanity was marred pretty badly, including the wash basin and cabinetry. The towel rack above the commode was bent downward and towels would barely stay up. This was the case in the room we had on the 1st visit.
The front desk staff was very polite and cordial throughout our stay.
January 8, 2014
Rated 3.0 out of 5.0 by ShunTN Hotel Stay
I was a little disappointed by the room layout as compared to the layout online. I was also not impressed by my room not being available when I arrived, which caused me to have to wait in the lobby with my bags. I guess it was because I arrived at 2:55pm. I had to keep checking with the desk staff instead of being updated. I think my stay would have been better if they were staffed with enough employees to carry out the day to day operations.
December 23, 2013
Rated 5.0 out of 5.0 by JamF38 Quiet and Clean
This hotel was rather clean and quiet. I was by the pool and couldn't hear the road on the other side of the pool. The only issue was getting out on the main road. Turning back to the Interstate or toward Pell City was not easy.
December 11, 2013