Rated 4.2 out of 5 by 75
Rated 5.0 out of 5.0 by Jazzy Jerry Registration personnel friendly and helpful.
We were greeted immediately as Club REward members and received a small gift bag. Check in was quick and without hassles.
The accommodations were clean and attractive with a tasty breakfast bar. Will continue to stay with Holiday Inn Express hotels.
August 14, 2014
Rated 4.0 out of 5.0 by Arm46 Trussville, AL
Rooms are a tad dates but the staff is great. Hotel is very clean and easy to get on interstate. Was a very relaxing stay.
August 14, 2014
Rated 2.0 out of 5.0 by mike8131 Strong odor of cig. smoke
Stay clear of this hotel. Not tipical of other HIE
August 13, 2014
Rated 1.0 out of 5.0 by 65 traveler not so good
no service staff in breakfast area and tables were not cleaned
August 11, 2014
Rated 4.0 out of 5.0 by Creek53 Traveling to road sale
Quiet room, management friendly & helpful. Would stay at this hotel again in future
August 10, 2014
Rated 4.0 out of 5.0 by rwanderson Ray at Trussville
Comfortable room, but I have stayed at nicer Holiday Inn Expresses.
Still, I can recommend staying here.
August 6, 2014
Rated 4.0 out of 5.0 by Lildog 99 Good all around
The hotel was as expected. I had a room next to the off ramp but it wasn't too loud at all. Overall, good experience.
July 28, 2014
Rated 5.0 out of 5.0 by gaslightngrill Great staff and great stay
The staff was extremely nice and informative in the local area. Guest room was clean and the breakfast was a plus. Pool was refreshing and cool. We will stay here when we return to the Trussville area. We really liked our stay!
July 27, 2014
Rated 4.0 out of 5.0 by PaulnBeth Fit the bill
This is an older one, but the stay was good. The breakfast was great and so was the service
July 22, 2014
Rated 2.0 out of 5.0 by kegage Dirty Floors, Smelled of Cigarette Smoke
My stay at this specific IHG Holiday Inn Express was a complete disappointment. I will not stay at this hotel again. I normally am more than satisfied with my stay at any IHG brand hotel, but this was genuinely awful. The floors were dirty - I didn't want to walk barefoot in my room. The hotel had an open air atrium and the entire hotel smelled of cigarette smoke.
July 21, 2014
Rated 5.0 out of 5.0 by Martypants69 Clean and comfortable
We were exhausted and did not have reservations. The staff was able to book us and we found our rooms to be clean and comfortable. I especially loved the new "soft" pillows. Highly recommend.
July 10, 2014
Rated 3.0 out of 5.0 by beachbum4ever Worst sleeper sofa
The sleeper sofa looked to be in good condition, did not look old. However, it was the most uncomfortable one I have ever experienced and that is saying something. The coils were literally (not exaggerating) poking into my skin! DO NOT PLAN TO USE IT FOR SLEEPING BECAUSE YOU WON'T SLEEP.
July 9, 2014
Rated 5.0 out of 5.0 by FlyingEagle Great Experience!
Staff is friendly, fun, and helpful! I highly recommend this hotel!
July 3, 2014
Rated 5.0 out of 5.0 by gskinner excellent customer service Reps
Its a very friendly enviroment.I enjoyed 2 weeks stay.
June 30, 2014
Rated 5.0 out of 5.0 by Kidd747 Clenaliness
Like this location, Staff is always great and rooms are clean.
June 27, 2014
Rated 5.0 out of 5.0 by skywriter Great Staff
The staff has always been fantastic at this HIE in Trussville. That's mainly why I stay there and it is close to our friends home.
June 25, 2014
Rated 5.0 out of 5.0 by Beady Love this hotel!
I always stay here while traveling the Trussville, Al area.
The staff is great and informative! My room and bathroom are clean and smell so fresh. I also love the beds and new pillows they have! It is great to wake up to a hot breakfast with such a good variety of choices.
Overall, great place to stay and I give it a Thumbs Up!
June 23, 2014
Rated 5.0 out of 5.0 by dorothysue Greatest staff around!
My experience with this hotel was wonderful! I would highly recommend this hotel to anyone! The staff is exceptional. My room was extremely clean and comfortable. I will definitely stay here again.
June 23, 2014
Rated 2.0 out of 5.0 by SUNSHINE215 great location
THE STAY WAS OK. I WAS FULLY COMFORTABLE UNTIL I SEEN A FEW BUGS ON THE WALL AND BATHROOMS AND THEN FOUND DOG POOP BEHIND MY DOOR.THAT MADE THE REST OF MY STAY A LOT UNCOMFORTABLE. I MAY STAY HERE AGAIN WITH NO PROBLEM BUT I FEEL LIKE I MAY HAVE TO CLEAN AND BE VERY OBSERVANT OF MY ROOM.
BEDS ARE VERY COMFORTABLE...
AND TV CHANNELS WHERE WONDERFUL FOR ME AND THE CHILDREN.....
THE HOTEL WAS VERY COMPASSIONATE ON FIXING THE PROBLEM WE DID ENCOUNTER
June 17, 2014
Rated 5.0 out of 5.0 by Moocher AL Great staff and service!
The entire staff went above and beyond to make my stay enjoyable. The property is very well taken care of and the pride of ownership comes through! Will stay again when I am in the area.
June 13, 2014
Rated 3.0 out of 5.0 by TNBJ Unique common area
The rooms all opening to the common area was different and welcoming. The elevator was in a position that no rooms would be affected. Though the flushing of the commode would scare a child to death the bathroom was clean and well cared for. The breakfast area seemed small but was open and airy.
June 12, 2014
Rated 4.0 out of 5.0 by Traveling Joe Trussville Holiday Inn
The room was clean; the staff was terrific and very attentive. My only disappointment was that the fitness center really had little to offer: no weight-resistance equipment at all.
June 11, 2014
Rated 5.0 out of 5.0 by ViaBug Amazing Stay After A Very Hectic Week!
I loved my stay at this hotel. The Night Auditor was the best example of customer service I have ever experienced when travelling. After a long night he was helpful in telling me how to book a cab for the next morning and was very upbeat and friendly. Just what I needed after a long week of wedding events for my friend. The next morning when he was still there he was still as upbeat at the end of his shift as the beginning, even going so far as to find me in breakfast to give me the comb I had mentioned needing. If I am ever in the area again I will be staying at this wonderful property!
June 4, 2014
Rated 5.0 out of 5.0 by Ratz3919 Affordable price and very clean
Stayed there 6 months ago. Stayed there last week. Will stay there anytime I'm in the Birmingham area !
May 20, 2014
Rated 4.0 out of 5.0 by jingles847 ANOTHER GOOD STAY
Our 3rd visit and we will be back Friendly staff. Good location for us visiting friends.
March 24, 2014
Rated 5.0 out of 5.0 by Pamela61 Very good experience
All the staff were very friendly. Great breakfast with plenty of variety. Very quiet and great nights rest on very comfortable beds and wonderful pillows!
March 21, 2014
Rated 5.0 out of 5.0 by Restedandfull Great customer service
On check in I had decided to pay for my room instead of using my Reward Nights that I had originally made my reservation for. Dottie was extremely nice and instead of just giving me the phone number to call and cancel my Rewards Night reservation, she stopped what she was doing and made the phone call for me.
She gladly changed my room for me even though they only had two other rooms available because the non-smoking room that we reserved smelled like smoke from the previous occupant.
She also gave me great customer service on some other questions that I had.
Thanks Dottie for making my stay so enjoyable!
March 17, 2014
Rated 5.0 out of 5.0 by Charlotte77 Excellent Customer Service
I am a frequent business guest at this property. I have found that the staff here go well above and beyond to ensure their guest have a 5 star experience. I feel l so comfortable and feel I am treated as a VIP guest by the staff especially by Ashley, Debbie and Dottie whom I interact with most frequently. They extend themselves to ensure I have the best possible experience. Recently Ashley was confronted with a difficult situation where an error was made with the reservations by the IHG Rewards club staff. Ashley devoted her time and talents to get the issue resolved. I am extremely grateful for her dedication to her job and willingness to go the extra mile to get the issue resolved. I salute her as my "hero" for a job well done. She is to be commended. Thanks to Trussville Holiday Inn Express. You've made my day.
February 24, 2014
Rated 5.0 out of 5.0 by llilly customer service
ive been a regular for some time but it just gets better and better. i feel a very personal relationship with each staff member. I have been called personally when Ive left something behind, have shared red velvet cake with staff, have had my room held while i was stranded at work during a recent winter storm and always get greeted by name .
February 4, 2014
Rated 4.0 out of 5.0 by TheGett The only problem with this location in the INTERNET
The High Speed connection at this place was more than awful. I do a ton of work at nights and rely heavily on the internet service to connect to my clients networks. At this location I could do absolutely NOTHING. if I connected it was like using dial up - frustrating. I finally connected using my iPhone and blam - high speed internet.
The Fitness Center was laughable with electrician tape holding some of the equipment together. Fortunately they offer a pass to the YMCA which worked perfectly.
The staff is friendly and professional. I had no issues with the crew and completely understand that they have nothing to do with the capital investments which need to be made to this location.
January 26, 2014