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Rated 4.2 out of 5 by 118 reviewers.
Rated 2.0 out of 5.0 by Need new bed and a/c The bed was uncomfortable and the a/c never reached my desired temperature resulting in a bad night sleep. Don't expect much from the breakfast bar. On the other hand, the staff were very friendly and courteous. May 26, 2015
Rated 5.0 out of 5.0 by Very Comfortable Room I have stayed here several times and the rooms are always very comfortable. I had an issue with the shower curtain not staying shut and maintenance came quickly to adjust the rod. I am very pleased with this location and I will stay here whenever I am in Birmingham. May 15, 2015
Rated 5.0 out of 5.0 by Great service Staff took care of issues at time of arrival and help me get my IHG Rewards number updated. May 7, 2015
Rated 1.0 out of 5.0 by Overpriced and poor service Upon check in I was not recognized as an IHG platinum member. I was not offered the welcome points or given the option for a welcome bag of water and mixed nuts that usually is offered. No internet password was given. The a/c didn't work. The breakfast was not replenished in a timely manner to accommodate a full hotel. The ladies at the front desk were not friendly and ran my credit card five times and couldn't figure out what they were doing wrong. It took 20 minutes to get my room key and get checked in. The did not seem knowledgeable about their job functions. If this were my first IHG Holiday Inn Express experience, it would be my last. The only saving grace for IHG, as far as I am concerned, is the excellent service that I have recieved in past visits at previous locations. I spend ten to eleven months a year in a hotel and I will never return to this one. Also, if I am in town on business, I should at least get a business rate instead of the extremely inflated rate due to the Talladega race event. May 6, 2015
Rated 5.0 out of 5.0 by clean and friendly Clean and comfortable room. Pillows just a little too soft. Quiet environment to sleep in, and friendly staff. May 6, 2015
Rated 5.0 out of 5.0 by Great sleep and awesome breakfast. We stayed the weekend of Talladega Spring Race (just Friday night), besides the sound of the passing vehicles on the interstate, we did get a good nights sleep and enjoyed a wide variety of breakfast items the next morning. With being only 45 minutes from the track, if you're not camping, this is definitely a good pick to stay. May 5, 2015
Rated 5.0 out of 5.0 by Great staff and service I was especially pleased by greeting of the staff and helpfulness with moving my things to the room, as my husband is a disabled vet in a wheelchair. Great friendly concern for our comfort. May 2, 2015
Rated 3.0 out of 5.0 by Trussville hotel Good hotel. Nothing fancy. Nice staff. Good prices. fitness room is outdated but its convient when attending events at matthews manor. April 29, 2015
  • 2015-05-27T11:27:48.236-05:00
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