Rated 4.4 out of 5 by 294
Rated 2.0 out of 5.0 by CEB13 Sometimes You Don't Get What You Pay For...
I reserved two non-smoking rooms for myself and for my boss for a conference. When we checked in, I had been put into a non-smoking room but my boss was put into a smoking room.
The person working the front desk stated to him that they were booked even though our reservation was for two non-smoking rooms. The employee was rude and obviously did not look at his reservation when speaking with him.
I went down to the desk with a copy of my confirmed, non-refundable reservation to show that we both should be in non-smoking rooms. The employee told me there was nothing he could do and that there were no more non-smoking rooms available. It took me many different ways of requesting, stating my disappointment and finally my boss looking for a room somewhere else on his phone for the employee to find an open non-smoking room.
Despite our stay in non-smoking rooms, the entire floor smelled like smoke. Each room was over-sprayed with chemicals to cover up the smoke but they did not work. I and all my belongings still smelled like smoke.
The bathroom was dirty and overall was an unpleasant stay.
April 25, 2016
Rated 5.0 out of 5.0 by ClassyGal Convenient Location
We were looking for a convenient location to say while visiting the Tucson area. This hotel fit the bill. Friendly, professional staff welcomed us! Room was clean and fresh. We'll come back again.
April 19, 2016
Rated 5.0 out of 5.0 by Mac Aerospace Best hotel in Marana AZ area
it's a great hotel and the best hotel in the Marana AZ area.
April 5, 2016
Rated 5.0 out of 5.0 by AZTry4_1 Consistently Above Standard
The staff, the room, and the common areas were above standard in my opinion. I travel frequently for work and I appreciate the staff realizes I have options where I stay so they sincerely do their best to make sure I am satisfied. I certainly don't expect them to call me by name but they do recognize me as a fairly regular customer and do their best to take care of the customers!
April 4, 2016
Rated 5.0 out of 5.0 by traval 101 nice place
would stay again perfect location,nice staff. great breakfast
April 1, 2016
Rated 2.0 out of 5.0 by Verified Reviewer HIEXPRESS MARANA
We had two rooms at this location for 1 night. The rooms were adequate. It looks like HI bought this property from another Company and it is not up to the same level of finish as other HI's I have stayed at previously. Room 314; the countertop with the mini-fridge is not even close to level and the floor tiles in the restroom are not securely mounted to the floor, you can hear them moving under your feet. The hallway reeked of cigarette smoke. We opened the windows at each end of the hallway for some relief ventilation.
The workout room needs help. The door latch is not functioning and it leaves the room unsecured. One of the handles on the workout machine is broken. The treadmill is broken and the buttons on the recumbent bike are missing or worn off to the point you can't tell what any button might adjust. The hand sanitizer didn't work, battery issue? There are no sanitizing wipes for the equipment or spray sanitizer with paper towels to wipe down the equipment. A fan would be nice as its really hot in that room. There is no water available in the workout room. We got some type of juice (Tang) from the lobby, it was awful.
The front desk said they would send an email for our survey and to date we have not received anything.
March 30, 2016
Rated 5.0 out of 5.0 by viajera82 Exelente servicio
Cómodo , limpio y buen desayuno.
La nueva cafetera y los productos del baño son exelentes.
EL personal es muy amable y atento a las necesidades.
En esta ocasion no tuve problemas con la habitación. el precio me parecio un poco elevado pero aun dentro de las posibilidades.
March 28, 2016
Rated 5.0 out of 5.0 by JKR7 Good stay
Everything was great. The only complaint I have is that the pool could have used a little attention.
March 28, 2016