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Rated 4.2 out of 5 by 76 reviewers.
Rated 5.0 out of 5.0 by No regrets. I arrived at about 2:30 a.m. after a 15 hour drive to attend a funeral. My room was waiting and ready. The desk clerk greeted me and confirmed the message I had left earlier by phone had been passed to her at shift change. The room did not disappoint me and was everything I need to briefly rest, get ready for the funeral in the morning and then return for some good sleep. There was never a point where I felt uncomfortable. I felt completely safe the entire time including the parking areas at night. I would love to return for a longer stay for leisure and seeing some attractions in the greater Tucson area. The hotel was convenient to restaurants, fast food, a gas station, and shopping. I can't imagine needing anything better. May 30, 2014
Rated 5.0 out of 5.0 by great service Loved our stay at the hotel. Could not have been treated better or friendlier from the time we walked in the door until we checked out. Fantastic. May 29, 2014
Rated 3.0 out of 5.0 by Could be better The room was nice but the carpet in the room was dirty. By dirty I don't mean stained. There were items on the carpet that a vacuum should have picked up. The non smoking rooms need to be on the lower floors. The complete third floor smelled of cigarette smoke, and I was in a non smoking room. The breakfast: eggs were gritty, sausage un edible. I had prepackaged muffin and orange juice. Other than check in, most of the day time staff barely looked up from what they were doing to greet you. The night staff seemed to be a little more hospitable. Since there are other hotels in the area, I will choose one of them if I need to stay in that area again. May 24, 2014
Rated 3.0 out of 5.0 by noise the air conditioner was really loud. other than that it was a nice place to stay April 24, 2014
Rated 4.0 out of 5.0 by Nice property I booked a room 3 months in advance, When we arrived the room was not available. There was a clerical error. This upset me a great deal but I was given a cut rate and a promise to get it right next time. Overall it's a nice, clean property and the staff is friendly. The girl at the front desk was very apologetic and did what she could. I think it's a nice place to stay and would recommend it. I'm giving them one more chance to get it right. See you next year. :), I suppose anyone can screw it up once.lol April 16, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. Excellent place to stay as always. Staff was friendly and courtious March 30, 2014
Rated 2.0 out of 5.0 by Reservation not honored without hassle We had reserved a king room weeks in advance, but upon arrival, we were given a two bed handicapped room. Wrangling with a surly manager was required to finally get the room we reserved. The manager even tried to get us to go to another hotel quite a ways away! Notably, there was another guest going through the same scenario when we checked in. We rolled our eyes as we patiently waited for our room, only to find ourselves in the same situation a few minutes later after seeing the room they had initially given us. A rare and unfortunate experience during a week of IHG stays. March 25, 2014
Rated 5.0 out of 5.0 by Great experience. Great staff - everything completed as promised. I liked the fast internet access in the room. We stayed 4 days and I liked the fact that I didn't have to repeat password logins. March 18, 2014
Rated 5.0 out of 5.0 by Comfortable bed a pillows Great location, clean and comfortable. Friendly staff March 16, 2014
Rated 3.0 out of 5.0 by Fitness Room This Holiday Inn's fitness room leaves little to be desired! One treadmill, that was out of order, and the room was very small. The entire hotel feels like it could use a makeover, all just a little antiquated. The staff however did a nice job making up feel comfortable. March 15, 2014
Rated 4.0 out of 5.0 by Good hotel / value I chose this hotel because was the only one with availability, for that reason my expectation were low. But they have a good breckfast, with a cinema and Starbucks close by. February 10, 2014
Rated 4.0 out of 5.0 by My overnight stay! I have to say I was very comfortable with my stay at this hotel. I was only here for one night but the girl at the desk knew I was used to staying at higher end hotels. She was incredible. She upgraded me ( since it was only for one night and a Monday night) to a larger room and it was very clean and the bed was really comfortable. It was overpriced but I was told that was due to the Gem show in town. The Mcdonalds across the street was also convenient to grab a salad and then breakfast in the morning. The hotel also offered free coffee all day long and bananas, apples, and oranges as well as eggs, etc for breakfast. I would recommend this hotel for short stays of one or 2 days! February 9, 2014
Rated 5.0 out of 5.0 by Very nice, great service Very nice motel, very friendly and helpful staff, clean updated rooms, traditional holiday inn express breakfast but well kept up. Coffee available 24/7 and lovely pool area. Great location to the base and near the mall and restaurants. I would highly recommend this Holiday Inn express. Even had bikes to check our for the day and FREE! February 6, 2014
Rated 4.0 out of 5.0 by Great stay The only issue was the price difference from Sunday to Monday night. January 20, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Need more choices for breakfast.I stay there a lot and some other choices for breakfast would be good. December 15, 2013
Rated 4.0 out of 5.0 by Great Location This was a great location, convenient to shopping and the local north tucson area December 11, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great service. good location ,do not ask travlers if business or pleasure. people don't want to disclose too much information November 30, 2013
Rated 5.0 out of 5.0 by Great stay We had a very comfortable and relaxing stay. We will enjoy staying with you in the future. November 16, 2013
Rated 5.0 out of 5.0 by Great service I would recommend this Holiday Inn Express to anyone who visits the Tucson area. November 15, 2013
Rated 3.0 out of 5.0 by Loud Trains and Sub-Par Beds I thought the room was very nice, however, the mattresses were very uncomfortable and train noise kept the family up all night! If the hotel were not so close to the train tracks and would splurge on better quality mattresses, this place would get five stars. The rooms were spacious and had all of the nice perks that travelers like; the breakfast bar was great, too. The trains and bad beds ruined the experience though. November 14, 2013
Rated 4.0 out of 5.0 by NO MAJOR TELEVISION CHANNELS On arrival from Window Rock, Arizona, my wife and I immediately notice no major television channels on were on. As an avid news listener this gave us no pleasure. There was no channel the two days we were at Holiday Inn. November 14, 2013
Rated 1.0 out of 5.0 by NEVER AGAIN At check in I was asked to sign a form stating that my children and I would not smoke in the room. None of us smoke and I was happy to keep our room smoke free. However, upon entering the suite, the thick, stale, putrid smell of cigarettes hung in the air like lung cancer. We had traveled to Tucson to attend my father's funeral and were emotionally and physically exhausted. We used Fabreez to try to control the stench to no avail. I STRONGLY RECOMMEND ONLY SMOKERS OR PEOPLE WHO WANT TO SMELL LIKE SMOKE CHECK INTO THIS HOTEL. November 13, 2013
Rated 5.0 out of 5.0 by : Comfortable bed and great service. good place to stay, need more channels on tv, food good November 10, 2013
Rated 5.0 out of 5.0 by Great comfort at a great price I travel to Tucson quite a bit. I always make Holiday Inn Express my first choice when trying to book a room. The rooms are clean and neat and equipped with a refrigerator and microwave. The one thing that could be improved upon is the choice ov TV entertainment providers. Internet access is provided for no cost and if you are a rewards member, you are provided bottled water and snacks at check in. The are a number of eatery's in the area providing a wide range of choices and if you choose, you can have something delivered to your room. I enjoy my stays at Holiday Inn Express, I really do. November 2, 2013
Rated 5.0 out of 5.0 by good location smooth stay place is in good location ,staff is friendly, restraunts are close October 27, 2013
Rated 5.0 out of 5.0 by Nice room and service We had a very nice stay for two days. TV - Internet - Breakfast - all great. Nice restaurants in the area for lunch and dinner. This is a place worth staying. October 24, 2013
Rated 3.0 out of 5.0 by NOT comfortable bed bed was uncomfortable. room seemed okay but older, halls, elevator and overall hotel seemed not well cared for in terms of cleanliness October 23, 2013
Rated 4.0 out of 5.0 by overall experience the hotel is located in an area to have short connections to nearly all attractions in the Tucson neighbourhood.It is worth the money and any time good to do another visit. October 23, 2013
Rated 4.0 out of 5.0 by Very comfortable bed I got into town early, but was given a room anyway. Very friendly and attentive staff. The nicest bed I've every slept in at a Holiday Inn. There was a refrigerator with freezer compartment so I could keep my ice pack frozen, a microwave and coffee maker which was not in the bathroom. October 22, 2013
Rated 5.0 out of 5.0 by My Home Away From Home!! I travel to Tucson from Phx many times a year and this is my hotel of choice. Staff is wonderful..kiddos to Gina and Chris. They always have a warm welcome and give outstanding service. The Breakfast Dining area is always clean and stocked. Beds are comfy and rooms are rather large. They did a wonderful job remodeling also. Manager Larry is tops..always has a warm welcome for everyone. There are 4 great restaurants in walking distance. Couldn't ask for more..and the fact this is the only hotel that still offers a limited amount of smoking rooms makes things better. HIGHLY recommend this hotel for travelers. October 21, 2013
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