Rated 3.9 out of 5 by 36
Rated 1.0 out of 5.0 Horrible Experience
No Internet Remodeling, very bad service of front desk. Not recommendable
November 29, 2013
Rated 1.0 out of 5.0 by JBAlabama By far the WORST IHG room I've ever had
I travel, A LOT. I always stay in an IHG hotel and this was the worst experience I have ever had in one. The staff were normal, the breakfast phenomenal for an express, but the amenities in the room and the room itself were terrible. The bed felt as if the mattress would cave in and I felt every spring under me. The TV had about 10 stations to choose from (despite the card that said almost 60 were available) and more than half of those 10 were Spanish channels. The hotel lost water half way through my shower and again after they "repaired it" during my 4 year olds shower. Lastly, a single elevator in the entire hotel was operational and the maid staff had it pretty well monopolized during their morning routine. Stairs are a bit difficult with 2 small children and accompanying luggage. I'm extremely displeased I used up my remaining points for this hotel.
November 27, 2013
Rated 4.0 out of 5.0 by Ava8888 620 Wetmore
We were disappointed in only one area: reception. When we arrived we approached the front desk and said hello to Agustin. Agustin barely acknowledged us. No smile, no greeting, seemed annoyed. He asked or our last name then said he didn't have our reservation. Asked for our reservation number. As I was looking for the email in my phone, he said, nevermind I found it. Needless to say, he had us alarmed that we did not have a reservation. He handed us our keys (one of which never worked on the door) and our paperwork. It felt like being booked into jail. Very cold and unwelcoming. As a Human Resources Manager, I understand how important customer service is for an organization and felt that management should be aware of how we were greeted upon arrival.
The room had new carpet, beautiful granite countertops, and a perfect kitchennette. We would definitely stay again.
November 8, 2013
Rated 1.0 out of 5.0 by Businessgirl71 Not so happy!
The tv was very old and poor quality of tv service. Hallways besides the lobby were very worn and slapped together. Bugs in the window sill so kept the curtains closed. Lousy business center...blocked my flash drive so I couldn't do my work, charged for print jobs done, and had no printer-had to print to hotel office. I didn't want my private work to be seen by others-very confidential. No friendly customer service at all or welcoming as a guest.
November 4, 2013
Rated 5.0 out of 5.0 by GusGus Greatest Breakfast
The best breakfast in town and great service. The room was very clean.
September 30, 2013
Rated 4.0 out of 5.0 by dawnathena Good location, great staff & clean rooms
Me and my dad booked this room two nights to spend time with family. We were quite pleased to see how nice and spacious the rooms were. We slept on very comfortable beds and got rested up for we have been on a long drive. Staff was courteous. Thank you for your hospitality.
September 25, 2013
Rated 5.0 out of 5.0 by VR0503 Great Location
We've been to previous Holiday Inn Express' and this has to be the nicest one yet. Very clean and comfortable. Not sure if the hotel was fairly new but it seemed like it was. Dining Area for breakfast was big and spacious. To our delight there were a variety of food options as well. A Flat Screen TV with couches to relax as well. Being down the street to Tucson Mall was very convenient as well as the convenience of having a variety of restaurants nearby. Next time we are in Tucson, we'd definitely like to stay here again.
September 19, 2013
Rated 3.0 out of 5.0 by m3525 Careful with extra charges
I have stayed in many hotels in my life, including many Holiday Inns. Never before was my wife considered an extra person. In this particular one she was, and they charged me an extra $10 per night because of that. Not reasonable at all in my opinion.
August 28, 2013