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Rated 4.4 out of 5 by 250 reviewers.
Rated 1.0 out of 5.0 by Lovely property; horribly managed When we booked reso, we asked if the pool was heated. We were told yes. We checked in on a Friday night. On Sat., a beautiful sunny day, we went down to the pool in our swim suits, and the pool water was frigid! We went to the front desk and we were told that someone would come out shortly. An employee came out and turned the heater on, but it would take the entire day to warm up to a bearable temp. A grandfather, celebrating his 80th, was with his daughter and two grandchildren. They asked to speak with the manager. The hotel employee told us that no manager was on duty. None of us could believe that there was no manager on site on a busy Saturday!!! We went back to our room to change into gym attire. The gym felt like a sauna and the temperature read 80F! I went to the front desk where we were told that guests change the temp and the hotel has no control over it! This is ridiculous!!!!!!! Set the temp and do not allow guests to tamper with it! Trash was overflowing from the wastebaskets in the kitchen area and courtyard. Outdoor fountain was dry. Although the cow mooing awakened us all two mornings in a row, it was forgiveable. Poor management is not!!!! Horrible stay! We checked out a day early and went to a different hotel where the pool is set every day at 80F, the hot tub at 100F every day, the gym was nice and cool, and the people at the front desk were friendly and helpful. November 18, 2015
Rated 5.0 out of 5.0 by Clean, Friendly Hotel near Tucson Mall Convenient to shopping and good restaurants. Front desk personnel are friendly and knowledgeable. November 17, 2015
Rated 5.0 out of 5.0 Stay in Tucson The stay is good, but the breakfast choices we the same every day and they were not good tasting. I have never seen such dry sausage or rubbery bacon. They need to get a better food arrangement for breakfast November 17, 2015
Rated 5.0 out of 5.0 by GREAT SERVICE My Daughter and I had a long Girl's Weekend in Tucson and stayed at your hotel. From Check-In to Check-Out it was a great experience!! One of the nicest Holiday Inn Express we've ever stayed in. The hotel is very well taken care of inside and out, staff does an excellent job of maintaining the property. Sven, at the Front Desk, is a great asset to your property. He went out of his way to help in any way he could!! Thank you for helping to make our weekend one of the best!! November 13, 2015
Rated 5.0 out of 5.0 by Very good We had a very good stay and all was very good. Thank you. K November 4, 2015
Rated 5.0 out of 5.0 by Holiday Inn/Tuscon You get your money's worth. Would highly recommend. If you like shopping, mall near by. Restaurants are in area. November 2, 2015
Rated 5.0 out of 5.0 by Better temperature control needed The Holiday Inn and Suites at Tucson Mall is where I intend to stay on my next trip sometime in Mid Feb 2016. I hope I have a better understanding and/or options to control the temperature in the guest room. As far as food is concerned; I am not sure what more options you could have for a vegetarian. These could include almond and/or soy milk. Hard boiled eggs would be a great option to the eggs currently provided. October 29, 2015
  • 2015-11-29 T11:52:35.783-06:00
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