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Rated 4.3 out of 5 by 79 reviewers.
Rated 5.0 out of 5.0 by Outstanding! What a fantastic Holiday Inn. Beautifully decorated, very inviting, wonderful staff to greet us very late at night when we drove in. The breakfast area was first rate. Thank you! March 19, 2014
Rated 4.0 out of 5.0 by My first stay at this location Normally I stay at the HI Express on Grant Avenue but due to the inflated rates during the annual Gem Show, I tried this location instead. Location near Tucson Mall is convenient to restaurants, major streets, etc. but not as convenient to I 10 exits. However, location is currently completing renovation and is looking very nice and comfortable. Lobby is beautiful, rooms are well decorated and appointed. Great breakfast. Enjoyed the jacuzzi at night. Got a chuckle out of the neighbors next door who moo during the morning but they didn't bother my stay at all. Would definitely stay here again if rates remain competitive. February 8, 2014
Rated 2.0 out of 5.0 by Avoid during construction This hotel is going through some remodeling in. Banging and hammering began in the parking lot at early morning. Also the new flat screen did not work. It turned on but I could not change channels manually or with the remote. I called the front desk and they told me to unplug and try again. Holiday Inns are usually awesome but, this time is was horrible. The shower curtain was tattered and torn, an I found a long stand of hair on the clean bath towels (I have a shaved head). January 31, 2014
Rated 5.0 out of 5.0 by IMPRESSIVE! I thought I had walked into a high-end hotel when I saw the remodeled lobby. I'm not easily impressed, but I was stunned by the decor. The staff was very friendly and helpful, especially late at night when I needed to use the business office. Great pool and outstanding jacuzzi outside! Within walking distance of the Tuscon Mall which has all the shopping and dining we wanted. Close to picturesque mountain landscape. Highly recommended for comfort and pleasurable experience. January 29, 2014
Rated 4.0 out of 5.0 by pueden mejorar en general el hotel esta bien, buena ubicacion cerca de las tiendas del tucson mall y la plaza comercial cruzando la calle, en recepcion no me reconocieron como socio, en otros hoteles de la cadena holiday inn rapido me saludan y reconocen mi reservacion, me ofrecen galletas de cortesia o agua embotellada, (el centro california o en yuma arizona), aqui no habia nada, pregunte y me dijeron que se habian acabado, me hospede 2 dias 19 y 20 de diceimbre del 2013, al parecer estan en remodelacion ya que los salones de eventos y reuniones se veian sucios y desordenados, con material de construccion, el desayuno muy bueno, las habitaciones comodas pero en la tina del baño falta mas cuidados ya que se aprecian grietas y suciedad, la regadera se ve llena de sarro las deben cambiar o al menos limpiar. buen internet y buenas camas. December 24, 2013
Rated 1.0 out of 5.0 Horrible Experience No Internet Remodeling, very bad service of front desk. Not recommendable November 29, 2013
Rated 1.0 out of 5.0 by By far the WORST IHG room I've ever had I travel, A LOT. I always stay in an IHG hotel and this was the worst experience I have ever had in one. The staff were normal, the breakfast phenomenal for an express, but the amenities in the room and the room itself were terrible. The bed felt as if the mattress would cave in and I felt every spring under me. The TV had about 10 stations to choose from (despite the card that said almost 60 were available) and more than half of those 10 were Spanish channels. The hotel lost water half way through my shower and again after they "repaired it" during my 4 year olds shower. Lastly, a single elevator in the entire hotel was operational and the maid staff had it pretty well monopolized during their morning routine. Stairs are a bit difficult with 2 small children and accompanying luggage. I'm extremely displeased I used up my remaining points for this hotel. November 27, 2013
Rated 4.0 out of 5.0 by 620 Wetmore We were disappointed in only one area: reception. When we arrived we approached the front desk and said hello to Agustin. Agustin barely acknowledged us. No smile, no greeting, seemed annoyed. He asked or our last name then said he didn't have our reservation. Asked for our reservation number. As I was looking for the email in my phone, he said, nevermind I found it. Needless to say, he had us alarmed that we did not have a reservation. He handed us our keys (one of which never worked on the door) and our paperwork. It felt like being booked into jail. Very cold and unwelcoming. As a Human Resources Manager, I understand how important customer service is for an organization and felt that management should be aware of how we were greeted upon arrival. The room had new carpet, beautiful granite countertops, and a perfect kitchennette. We would definitely stay again. November 8, 2013
Rated 1.0 out of 5.0 by Not so happy! The tv was very old and poor quality of tv service. Hallways besides the lobby were very worn and slapped together. Bugs in the window sill so kept the curtains closed. Lousy business center...blocked my flash drive so I couldn't do my work, charged for print jobs done, and had no printer-had to print to hotel office. I didn't want my private work to be seen by others-very confidential. No friendly customer service at all or welcoming as a guest. November 4, 2013
Rated 5.0 out of 5.0 by Greatest Breakfast The best breakfast in town and great service. The room was very clean. September 30, 2013
Rated 4.0 out of 5.0 by Good location, great staff & clean rooms Me and my dad booked this room two nights to spend time with family. We were quite pleased to see how nice and spacious the rooms were. We slept on very comfortable beds and got rested up for we have been on a long drive. Staff was courteous. Thank you for your hospitality. September 25, 2013
Rated 5.0 out of 5.0 by Great Location We've been to previous Holiday Inn Express' and this has to be the nicest one yet. Very clean and comfortable. Not sure if the hotel was fairly new but it seemed like it was. Dining Area for breakfast was big and spacious. To our delight there were a variety of food options as well. A Flat Screen TV with couches to relax as well. Being down the street to Tucson Mall was very convenient as well as the convenience of having a variety of restaurants nearby. Next time we are in Tucson, we'd definitely like to stay here again. September 19, 2013
Rated 3.0 out of 5.0 by Careful with extra charges I have stayed in many hotels in my life, including many Holiday Inns. Never before was my wife considered an extra person. In this particular one she was, and they charged me an extra $10 per night because of that. Not reasonable at all in my opinion. August 28, 2013
Rated 5.0 out of 5.0 by great hot breakfast Very nice hotel, hot shower. Excellent hot breakfast August 26, 2013
Rated 5.0 out of 5.0 by Great Service We arrived to our room just to find out that the A/C was not work properly. We call the front desk and the young lady working apologized and brought us keys to another room. that room was nice and cold. Both room where very clean clean. August 24, 2013
Rated 5.0 out of 5.0 by Staying in Tucson My family and I visited Tucson for shopping and summer relaxation. This Hotel has a very good location near parks, Malls and nice restaurants. The staff is very polite , the equipment in the room, microwave, fridg , very complete and useful. We had a very good time there. July 25, 2013
Rated 3.0 out of 5.0 by standard room The room was basic and comfortable. Meet expectations. There was nothing outstanding to make it standout it comparison with other Holiday Inns. July 23, 2013
Rated 4.0 out of 5.0 by Tucson Mall HIE My second stay at this property. Several dining choices in walking distance. Room 340 has a quiet air conditioner. However, this is the only HIE that I've stayed in over the past two years that has not upgraded the televisions. No flat screens. June 19, 2013
Rated 4.0 out of 5.0 by It All Worked Out Okay:) Last Sunday night I stayed at the Holiday Inn Express on Wetmore Road in Tucson, AZ. I had a wonderful time staying out late by the pool and sleeping in thanks to the late checkout. I had a fabulous time. Unfortunately, as I left I discovered my car was broken into in the back of the hotel--I was the sole, sad sap to park in the back! Since it's such a nice area, I didn't think twice about it at the time. The hotel desk clerk did a nice job in helping me deal with the situation. She sincerely expressed her concern and walked out to the car with me while her manager grabbed a vacuum to clean up the broken glass in the interior. While he cleaned it up, we went inside to take care of the other issues. I still felt comfortable staying another night and, despite the unfortunate event, thoroughly enjoyed the pool for another evening. I still wouldn't hesitate to stay at a Holiday Inn. June 9, 2013
Rated 5.0 out of 5.0 by Very Nice Inn I was there on business and the location was great. Close to many restaurants and shopping. Accommodating staff, good breakfast, comfortable rooms. I'll be back on my next trip. April 26, 2013
Rated 5.0 out of 5.0 by Excellent choice Everytime that we comming to Tucson, chose this lodge´case are in excellet ubication and it´s very quiet. Just we love stay in there! Widely recommendend.!!! April 1, 2013
Rated 5.0 out of 5.0 by Exemplary Hotel Standard and Staff We stayed here on the penultimate night before departing Arizona after travelling around the State for some 2 weeks. Therefore, this gave us an ideal benchmark by which to judge this hotel. We found it to be superbly appointed and with a very high standard of decor and presentation. The staff were extremely friendly and attentive. Having travelled extensively on our various sojourns from the UK we can honestly say that this hotel is right at the top of our list. We cannot recommend it highly enough. March 18, 2013
Rated 5.0 out of 5.0 by Outstanding in every way! Keep up the great work. Great property. Great staff. March 14, 2013
Rated 4.0 out of 5.0 by Very nice property, great staff!! Very clean and well maintained property. The staff is always very helpful. The rooms are pretty typical for a motel. The reception area, breakfast area, pool and patio are above standard. I have stayed here on numerous occasions with my family, and our grandchildren love it!! If possible, ask for your room poolside, sometimes, not always, there is an odor from the dairy farm (?) on the west side. March 2, 2013
Rated 5.0 out of 5.0 by Great room and delicious breakfast I have stayed at this hotel for the last several years during the rock and gem show. (Mainly to see my Aunt and Uncle who come for it) And this year was no different. I love staying at this hotel. It's always clean, the breakfast every morning is wonderful and the staff are so courteous. When I arrived Friday, Angel was in the breakfast area again...and he remembered me from years past. He is a great asset to your hotel...very attentive to the guests. He even was very helpful when my Aunt arrived ill this year and would make a tray for my Uncle to take up to her room. He is so sweet,! The only think I thought was not perfect during this stay, was during my check in process. The staff behind the counter where busy talking in Spanish to someone standing at the counter, while checking me in. Not a very welcoming check in at all. I felt like I was bothering them for wanting to check into my room. But, if that's the worst of it, I'll take it! Once again, it's a great place. February 19, 2013
Rated 4.0 out of 5.0 by Stay Bathroom tight but otherwise nice place to stay at. February 14, 2013
Rated 2.0 out of 5.0 by Good location We are HIE loyal customers, this location is very convenient to anything a traveler would need, very well kept and clean, staff very courteous and helpful. BUT the beds are horrid, a first for us in our many stays with HIE. Inspite of all the positives, unless this changes, we would seek other options in Tucson. February 13, 2013
Rated 5.0 out of 5.0 by Comfortable stay Handicapped accessible room and shower were well Laid out. Especially the stool for the shower. Thanks . February 3, 2013
Rated 5.0 out of 5.0 by Great check in Thanks for the nice hotel.I wish I didnt have to park in the back in the dark.The front desk girl was very helpful.I recommend this property and will stay there again if I'm in Tucson.Thanks JoAnn January 29, 2013
Rated 4.0 out of 5.0 by Breakfast Area The Breakfast area was GREAT! BUT it seems like a wasted space if they close the entire room off after breakfast. There is a nice coach, TV with table and chairs in that room. With the lobby being so small, there isn't anywhere really for guest to hang out. If they would close off half the breakfast room after breakfast, and kept the remaining area open with the TV etc, it would be much more appealing to the guests. January 28, 2013
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