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Rated 4.2 out of 5 by 89 reviewers.
Rated 5.0 out of 5.0 by hard to find hotel We had a GPS but it would not accept the address. No one at the desk had good directions that we spoke to. We had to call 4 times and each time we had turn a rounds or turn backs. Just know where to go to get there if you plan of this hotel. The hotel itself was great, Staff, rooms, and foods were excellent. Just really frustrating when you cant find the streets they say and then when you call back you get different directions. June 20, 2014
Rated 5.0 out of 5.0 by habitaciones comodas y limpias me encontre con habitaciones limpias y comodas que cuentan con lo necesario para una mejor convivencia familiar June 19, 2014
Rated 4.0 out of 5.0 by Viaje de verano para compras de familia Muy amables en recepción a las peticiones extras que se efectuaron June 16, 2014
Rated 5.0 out of 5.0 by Comfortable room and friendly staff We have stayed at this Holiday Inn Express before and again were not disappointed. The room was spacious and comfortable - just what we needed after a long day of travel. The staff were very friendly. Also, the variety and quality of the breakfast was excellent. We definitely plan on staying again. June 4, 2014
Rated 5.0 out of 5.0 by Muy buen servicio. Hotel con lo necesario para descansar. Ambiente familiar, muy céntrico y de fácil acceso. Excelente atención. No tuvimos oportunidad de probar el desayuno bufet pero el trato, la atención y el servicio en general es muy bueno. Recomiendo este hotel ampliamente. June 3, 2014
Rated 4.0 out of 5.0 by Good hotel but,,,,,, Stay was great amenities were great but I had paid with my business credit card and they had me put my personal debit card on file. They then held the entire 7 day stay on it as well. They held it for 8 days and did not know how to remove the charges. June 3, 2014
Rated 3.0 out of 5.0 by The upgrades are nice, carpet, paint etc., but the beds are the worst. At the very least, the 3rd floor Priority Club floor should have good beds. The staff has changed some, and to be honest I don' t care for them as much as some who have left, but they are polite so I can live with that. I am however having a hard time with the uncomfortable beds. I have been coming to this hotel every month for 7 years & I would hate to have to change hotels so I can get a good nights sleep. May 11, 2014
Rated 4.0 out of 5.0 by recent stay i normally stay at the Grant Rd location and I gave this location a try as I had been there once before a couple of years ago. Nice hotel and location is near restaurants and some of my areas of business. I little more money but a little nicer hotel. April 27, 2014
Rated 3.0 out of 5.0 by Great location to the mall, ran out of food for breakfast This hotel is near the Mall, not too far from U of A campus. It's clean. They ran out of breakfast foods when we were there, and didn't seem to be in a hurry to replace items. And at exactly 10 am, they locked the doors to the breakfast room. There were lots of choices of breakfast foods, we just didn't get them, even though we were there an hour before breakfast ended. The room was cleaned quite late, but it was cleaned well. This hotel was more expensive than many similar ones, so not the greatest deal. Might want to shop around. April 24, 2014
Rated 5.0 out of 5.0 by Wonderful stay! We found all the staff and managers very helpful. Place was very nice and clean. Exercise machines and room very clean and well maintained. Breakfast was hot and dining areas very clean. I do recommend this place. April 23, 2014
Rated 5.0 out of 5.0 by Outstanding! What a fantastic Holiday Inn. Beautifully decorated, very inviting, wonderful staff to greet us very late at night when we drove in. The breakfast area was first rate. Thank you! March 19, 2014
Rated 4.0 out of 5.0 by My first stay at this location Normally I stay at the HI Express on Grant Avenue but due to the inflated rates during the annual Gem Show, I tried this location instead. Location near Tucson Mall is convenient to restaurants, major streets, etc. but not as convenient to I 10 exits. However, location is currently completing renovation and is looking very nice and comfortable. Lobby is beautiful, rooms are well decorated and appointed. Great breakfast. Enjoyed the jacuzzi at night. Got a chuckle out of the neighbors next door who moo during the morning but they didn't bother my stay at all. Would definitely stay here again if rates remain competitive. February 8, 2014
Rated 2.0 out of 5.0 by Avoid during construction This hotel is going through some remodeling in. Banging and hammering began in the parking lot at early morning. Also the new flat screen did not work. It turned on but I could not change channels manually or with the remote. I called the front desk and they told me to unplug and try again. Holiday Inns are usually awesome but, this time is was horrible. The shower curtain was tattered and torn, an I found a long stand of hair on the clean bath towels (I have a shaved head). January 31, 2014
Rated 5.0 out of 5.0 by IMPRESSIVE! I thought I had walked into a high-end hotel when I saw the remodeled lobby. I'm not easily impressed, but I was stunned by the decor. The staff was very friendly and helpful, especially late at night when I needed to use the business office. Great pool and outstanding jacuzzi outside! Within walking distance of the Tuscon Mall which has all the shopping and dining we wanted. Close to picturesque mountain landscape. Highly recommended for comfort and pleasurable experience. January 29, 2014
Rated 4.0 out of 5.0 by pueden mejorar en general el hotel esta bien, buena ubicacion cerca de las tiendas del tucson mall y la plaza comercial cruzando la calle, en recepcion no me reconocieron como socio, en otros hoteles de la cadena holiday inn rapido me saludan y reconocen mi reservacion, me ofrecen galletas de cortesia o agua embotellada, (el centro california o en yuma arizona), aqui no habia nada, pregunte y me dijeron que se habian acabado, me hospede 2 dias 19 y 20 de diceimbre del 2013, al parecer estan en remodelacion ya que los salones de eventos y reuniones se veian sucios y desordenados, con material de construccion, el desayuno muy bueno, las habitaciones comodas pero en la tina del baño falta mas cuidados ya que se aprecian grietas y suciedad, la regadera se ve llena de sarro las deben cambiar o al menos limpiar. buen internet y buenas camas. December 24, 2013
Rated 1.0 out of 5.0 Horrible Experience No Internet Remodeling, very bad service of front desk. Not recommendable November 29, 2013
Rated 1.0 out of 5.0 by By far the WORST IHG room I've ever had I travel, A LOT. I always stay in an IHG hotel and this was the worst experience I have ever had in one. The staff were normal, the breakfast phenomenal for an express, but the amenities in the room and the room itself were terrible. The bed felt as if the mattress would cave in and I felt every spring under me. The TV had about 10 stations to choose from (despite the card that said almost 60 were available) and more than half of those 10 were Spanish channels. The hotel lost water half way through my shower and again after they "repaired it" during my 4 year olds shower. Lastly, a single elevator in the entire hotel was operational and the maid staff had it pretty well monopolized during their morning routine. Stairs are a bit difficult with 2 small children and accompanying luggage. I'm extremely displeased I used up my remaining points for this hotel. November 27, 2013
Rated 4.0 out of 5.0 by 620 Wetmore We were disappointed in only one area: reception. When we arrived we approached the front desk and said hello to Agustin. Agustin barely acknowledged us. No smile, no greeting, seemed annoyed. He asked or our last name then said he didn't have our reservation. Asked for our reservation number. As I was looking for the email in my phone, he said, nevermind I found it. Needless to say, he had us alarmed that we did not have a reservation. He handed us our keys (one of which never worked on the door) and our paperwork. It felt like being booked into jail. Very cold and unwelcoming. As a Human Resources Manager, I understand how important customer service is for an organization and felt that management should be aware of how we were greeted upon arrival. The room had new carpet, beautiful granite countertops, and a perfect kitchennette. We would definitely stay again. November 8, 2013
Rated 1.0 out of 5.0 by Not so happy! The tv was very old and poor quality of tv service. Hallways besides the lobby were very worn and slapped together. Bugs in the window sill so kept the curtains closed. Lousy business center...blocked my flash drive so I couldn't do my work, charged for print jobs done, and had no printer-had to print to hotel office. I didn't want my private work to be seen by others-very confidential. No friendly customer service at all or welcoming as a guest. November 4, 2013
Rated 5.0 out of 5.0 by Greatest Breakfast The best breakfast in town and great service. The room was very clean. September 30, 2013
Rated 4.0 out of 5.0 by Good location, great staff & clean rooms Me and my dad booked this room two nights to spend time with family. We were quite pleased to see how nice and spacious the rooms were. We slept on very comfortable beds and got rested up for we have been on a long drive. Staff was courteous. Thank you for your hospitality. September 25, 2013
Rated 5.0 out of 5.0 by Great Location We've been to previous Holiday Inn Express' and this has to be the nicest one yet. Very clean and comfortable. Not sure if the hotel was fairly new but it seemed like it was. Dining Area for breakfast was big and spacious. To our delight there were a variety of food options as well. A Flat Screen TV with couches to relax as well. Being down the street to Tucson Mall was very convenient as well as the convenience of having a variety of restaurants nearby. Next time we are in Tucson, we'd definitely like to stay here again. September 19, 2013
Rated 3.0 out of 5.0 by Careful with extra charges I have stayed in many hotels in my life, including many Holiday Inns. Never before was my wife considered an extra person. In this particular one she was, and they charged me an extra $10 per night because of that. Not reasonable at all in my opinion. August 28, 2013
Rated 5.0 out of 5.0 by great hot breakfast Very nice hotel, hot shower. Excellent hot breakfast August 26, 2013
Rated 5.0 out of 5.0 by Great Service We arrived to our room just to find out that the A/C was not work properly. We call the front desk and the young lady working apologized and brought us keys to another room. that room was nice and cold. Both room where very clean clean. August 24, 2013
Rated 5.0 out of 5.0 by Staying in Tucson My family and I visited Tucson for shopping and summer relaxation. This Hotel has a very good location near parks, Malls and nice restaurants. The staff is very polite , the equipment in the room, microwave, fridg , very complete and useful. We had a very good time there. July 25, 2013
Rated 3.0 out of 5.0 by standard room The room was basic and comfortable. Meet expectations. There was nothing outstanding to make it standout it comparison with other Holiday Inns. July 23, 2013
Rated 4.0 out of 5.0 by Tucson Mall HIE My second stay at this property. Several dining choices in walking distance. Room 340 has a quiet air conditioner. However, this is the only HIE that I've stayed in over the past two years that has not upgraded the televisions. No flat screens. June 19, 2013
Rated 4.0 out of 5.0 by It All Worked Out Okay:) Last Sunday night I stayed at the Holiday Inn Express on Wetmore Road in Tucson, AZ. I had a wonderful time staying out late by the pool and sleeping in thanks to the late checkout. I had a fabulous time. Unfortunately, as I left I discovered my car was broken into in the back of the hotel--I was the sole, sad sap to park in the back! Since it's such a nice area, I didn't think twice about it at the time. The hotel desk clerk did a nice job in helping me deal with the situation. She sincerely expressed her concern and walked out to the car with me while her manager grabbed a vacuum to clean up the broken glass in the interior. While he cleaned it up, we went inside to take care of the other issues. I still felt comfortable staying another night and, despite the unfortunate event, thoroughly enjoyed the pool for another evening. I still wouldn't hesitate to stay at a Holiday Inn. June 9, 2013
Rated 5.0 out of 5.0 by Very Nice Inn I was there on business and the location was great. Close to many restaurants and shopping. Accommodating staff, good breakfast, comfortable rooms. I'll be back on my next trip. April 26, 2013
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