Rated 2.0 out of 5.0 by Dan2701 Not up to the new brand standards
This is a rehabbed Holiday Inn Express, which is normally fine but you can see that the structure here is actually pretty old and dated, while there are some upgraded facades throughout. The bathroom is old and felt like it. The bathroom fixtures need updating and make you feel like the front entrance of the hotel is lying to you with it's newer, fancy appearance. Overall, the appearance isn't horrible but isn't up to par with most other HIX either.
The real problem i had and the reason I cut my stay here short was the internet. It was embarrassingly slow. I couldn't open basic web pages, attachments to email and forget about movies. I called the front desk but the lady said she hadn't had any other complaints "but it might be a little slow". Right. I called the tech support number, but the tech wasn't able to do anything by trouble shoot MY computer and iPad. Couldn't reset the router, couldn't see the network for any abnormal bandwidth use, they couldn't do anything but refer it to her superior and they would get back to me the next day.
In today's day and age of business travel, you not only need to have wifi, but it needs to be good. This hotel has blatantly subpar wifi by any reasonable standard. I would not stay here again.
May 3, 2013
Rated 3.0 out of 5.0 by Rodney1776 Remodel?
Overall the remodel seems to be going well. One suggestion is to make sure the upgrade includes faucets and bathroom fixtures. Some of the faucets and fixtures seem to be original, dull and much needed to be upgraded. As well as the bath tub itself.
Please do not leave those details out. It would be like the Beverly Hillbillies moving in to their mansion, with all the old furniture.
May 1, 2013
Rated 5.0 out of 5.0 by PHX1JRF Great Service and Value
This hotel knows what customer service is all about. The staff is always very friendly and professional and willing to accomodate my requests. The rooms are very clean and comfortable. Love the free breakfast and the Wednesday evening Manager's appreciation happy hour with great food & drink (non-alcoholic).
April 23, 2013
Rated 5.0 out of 5.0 by Robtee Excellent place to stay
Hotel was clean, staff helpful, made the last day of our business trip agreeable
April 22, 2013
Rated 5.0 out of 5.0 by PKoger Comfortable Stay and Exellent Service
If there was one area of concern it was when I checked in. The clerk ran my credit card but used the wrong expiration date. This alerted my credit card company who then put a lock on the card. I didn't find this out until I tried to use the card the next day. One phone call fixed this. On Wednesday 4/3/13, my wife and I set out to mail some post cards but didn't have any stamps. I asked the young lady at the desk if they sold any and she said no. But, she gave me one of her stamps to send off a post card. I was impressed that she would do this and feel she went above and beyond. Even with something as little as a postage stamp, she made my day. I would definitely recommend this location especially if you want to be close to the airport.
April 10, 2013
Rated 5.0 out of 5.0 by tucsonvisitor Excellent hotel near airport
We had a late afternoon/evening commitment so we were allowed to check in early in the day, obtain our keys and leave our luggage in the room. Great accommodations with lots of ammenities if one had time to enjoy them. Caught early morning shuttle within moments of requesting same. Would definitely stay here again.
April 8, 2013
Rated 5.0 out of 5.0 by BenHolidayInn Holiday Inn Express is No:1 !!!
Whenever I travel, which I do alot, I always FIRST check if there is a Holiday Inn Express in the vicinity to where I will be having meetings/vacation/conferences etc.... AFTER failure to find one is when I look for the rest of the hotels......The customer service is always GREAT......breakfast is warm and delicious.......the rooms are clean, beds well made, bathroom clean with good quality towels and amenities.......sports room good!!......meeting room clean.......one can find a place in the lobby to sit and relax or even conduct a quick meeting in peace.....as I said.......................Holiday Inn is No:1 !!
March 30, 2013
Rated 1.0 out of 5.0 by MAWIMike What were they thinking?
Two MAJOR problems with thisstay. I don't know who thought it a good idea to bolt the rack for the steam iron directly to the surface of the ironing board, but they have never ironed a shirt before, As the vast majority of the ironing surface was unusable it took fifteen minutes to iron a shirt. To add insult to injury following this frustration I discovered there was no hot water in the shower. I hate cold showers. needless to say I was wide awake and grumpy for my morning meeting.
February 25, 2013