Rated 4.0 out of 5 by 41
Rated 3.0 out of 5.0 by 1showdogmom Room layout
Vanity near door; small amount of wardrobe space; ironing board mount too low so it was shoved at the back of the hanging space. This should be remedied. Also thermostat was not working properly - I found out why: the unit had been unplugged from the wall!!! The "Off" setting between heat and A/C did not work. Needs to be replaced.
November 28, 2013
Rated 4.0 out of 5.0 by 1showdogmom Comfortable bed, linens, lacking in some areas
The renovations are very nice; however the carpets still smell of glue. Beds super comfortable, love having firm and soft pillows. Towels etc. nice and fluffy, sparkling clean. However, personal amenities, shampoo not replenished as used, coffee supplies not replenished. One BIG disappointment at breakfast: you offer fat free milk, low fat milk and ARTIFICIAL CREAMER. Every other hotel I have stayed in this year offered 1/2 and 1/2 - your coffee was nice and hot and tasty - would have been much better with 1/2 and 1/2 !! Fortunately I bring along "Mini Moos" (Safeway)
for coffee I purchase at dog shows! The powdered stuff is unhealthy.
Breakfast items nice and fresh and hot, nice selection, but fresh fruit was not replenished once selection was used up.
Sometimes it's these little mis-steps that earn an average rating.
November 28, 2013
Rated 3.0 out of 5.0 by LBC99 Fair Value
I was there 4 nights. The 1st morning of breakfast was horrible. When I arrived at 7:30am, almost everything was gone. I asked 1 of the desk clerks about the lack of food, and she replied the person responsible was busy that morning shuttling people to the airport. Obviously not properly staffed. The remainder of the 3 morning breakfasts were average. Expensive for area, amenities, and condition of room furniture.
November 18, 2013
Rated 5.0 out of 5.0 by Homeless2 10 Days of extra care was great
Breakfast had great staff and very pleasant to visit with. Housekeeping went to extra detail for all the days we were there. Pleasant management at front desk no matter what time you passed. The lights were on temp in the room perfect will be back to enjoy the great hospitality. See you in the spring when all the flowers are in bloom.
November 16, 2013
Rated 5.0 out of 5.0 by jbg3 Great Value and location
As a Platinum status member, I consider this property a great value and the location near the airport is perfect. The staff is
courtesy, professional and accommodating. I highly recommend it to my fellow business travelers.
October 28, 2013
Rated 4.0 out of 5.0 by Jay5150 Comfortable room
The room was nice & we got a good nights sleep. The breakfast was also satisfactory. When we checked in, the lady who helped us was very nice & thanked me for being an IHG platinum member, but no upgrades were offered or any other complimentary things (bottled waters, etc) like I've experienced at other Holiday Inn Express locations.
October 23, 2013
Rated 2.0 out of 5.0 by Marky77 shuttle service or lack of
I stayed at your hotel last week and again was disappointed with your airport shuttle service. I had a 6:25 AM flight and the night clerk assured me that the hotel shuttle would take us operated by the hostess. At 5:15 when we got down to the front desk the clerk had to call a service while we nervously waited. This happened last time and we arrived at the gate as boarding was almost done. All the time the front clerk complained that she gets the blame for bad management. I don't care what but as a platinum member I am most likely going to stay somewhere else next time.
October 20, 2013
Rated 4.0 out of 5.0 by Cascadewarrior Beautiful new decor
This property looks like it has just been renovated. The lobby is beautiful. The staff was super friendly. I did not care for the floor plan of my room; the bathroom vanity is next to the door, but the room was spacious and most important the bed was comfortable. The fitness equipment was great too.
October 6, 2013