Rated 4.0 out of 5 by 65
Rated 4.0 out of 5.0 by poppajohntx Very accomodating staff.
The room was smaller than at many other HIE. Normally it wouldn't have made a difference but walking with a walker didn't require an accessible room the bathroom was difficult navigate. We did request a ground floor room and were put on the 2nd which was not a problem with the elevator.
The room was clean and comfortable, the A/C was difficult to operate since the unit controls had been switched to a wall thermostat and it was either blowing hard and fast or too hot.
The ceiling fan in the room was a nice touch.
The shuttle driver Nick was great.
July 7, 2014
Rated 2.0 out of 5.0 by ioannes Great customer service, little else of note
The service staff were very inviting and accommodating. Other than that, I'd recommend avoiding this particular hotel.
I've stayed at enough Holiday Inn Express properties to qualify for Platinum status a couple times over, and this one had outstanding staff. However, the room and other actual amenities were sorely lacking. Compared to the average Holiday Inn Express I've experienced, the hotel was relatively old. The bathroom, while clean, was in need of upkeep (the shower head could have used a good 20-minutes soak in CLR). The sink in our suite LITERALLY fell out of the counter-top, which kept us from being able to brush out teeth or take care of hair or other hygiene/appearance issues halfway through our stay.
While normally a minor concern of mine, the television directory provided in the hotel's literature was 100% inaccurate. None of the listed cable channels were correct. Instead, HD antenna-provided channels were available. Luckily, this gave us access to World Cup matches, but all other listed channels were either missing or sorely incorrect.
The staff, again, was very polite, and they seemed to do what they could, but compared to the average Holiday Inn Express at which I've stayed, this property is old, somewhat worn out, and it's both incorrectly advertised and sorely lacking in terms of basic standards compared to the rest of the chain.
Please note: I absolutely do not fault the staff (at least those with whom I had any dealings). They were as pleasant and helpful as I could expect or hope. The property itself was woefully lacking though.
July 3, 2014
Rated 5.0 out of 5.0 by jmmilian Almohadas excentes
Buena experiencia, cumpio mis expectativas. ................................
June 25, 2014