Rated 4.5 out of 5 by 370
Rated 5.0 out of 5.0 by thec's What's Not to Like
Our first stay in over a year at a HIE and WOW, thinks have been much improved since our last stay. We were greeted at the front desk with complimentary water and a choice of a snack. Nice treat after a long day on the road. Front desk staff . Check-in totally a breeze. They were ready for us! Our room was nicely decorated, though the very modern chair/lounge in our room wasn't the most comfortable and only one person could sit.
The lighting was pretty good in the room, and the lighting in the bathroom was excellent. The entire property was exceptionally clean and the breakfast was very good. LOVE those cinnamon rolls.
May 23, 2016
Rated 5.0 out of 5.0 by jsfkh Great service and comfortable room
When we arrived we were greeted as Reward members. The Check-in process was very quick and efficient. The front desk staff were very helpful in assisting us with restaurant information and information about the city.
We really enjoyed the nice pool and hot tub.
May 20, 2016
Rated 4.0 out of 5.0 by bunky405 Bad plumbing
Plumbing needs to be fixed in certain rooms. Poor blending of hot and cold. Staff accommodated us with another room. They tested it to be sure the plumbing worked properly
May 12, 2016
Rated 5.0 out of 5.0 by djbgirl Very nice place to stay
This hotel is an excellent choice for travelers. It is always clean. Always professional. I will most definitely choose this hotel again if I travel to Tucson.
May 11, 2016
Rated 5.0 out of 5.0 by S & L Outstanding Stay Except for A/C
In the king suite room that we stayed in, we had a lot of trouble with the Air Conditioning system. It’s an automated system that tries to help you with your room temperature control. The problem is, if your room is too cold and you adjust the thermostat up 2 degrees it turns the heater on. Throughout the day (and night) we were constantly adjusting the thermostat up and down to get our room comfortable. I think the biggest problem is that the system doesn’t have a “fan on” setting so we could keep the AC off and still have the fan turned on to keep the air moving. That being said, the whole staff was EXCELLENT. Jim, Renee, Jonathon and our housekeeper Sanolya were exceptional. Everyone was very pleasant, friendly and helpful and were a delight to be around!
May 1, 2016
Rated 5.0 out of 5.0 by lauraFNP Tuscon Holiday Inn
Wonderful Staff and hotel. We could not have been more pleased with our stay!
April 27, 2016
Rated 3.0 out of 5.0 by galacticbill Closest HIE to the UA
My wife and I have stayed at the HIE on Grant several times because of the location near events at the University of Arizona. The staff has always been great--friendly and helpful, very willing to offer suggestions about restaurants and retail stores in the area. Breakfasts are about average. But, the property is an old and tired one. The public areas are okay, but the rooms really need refreshing. While the air conditioner worked on this visit, many of the louvers were broken (many little details like that), and the beds aren't quite up to our expectations for comfort. You can walk to the IHOP or the QT, but you have to go through a not-so-pedestrian-friendly parking lot. We will probably be back because of the location, but it would be nice if they put some effort and money into upgrading the rooms.
April 20, 2016
Rated 5.0 out of 5.0 by Hardly working Restful after a long day at work
This hotel provides friendly staff and clean, comfortable facilities. They make a point of addressing all needs and desires immediately, with a smile and kind words.
The hotel is clean and comfortable. It's obvious the management takes pride in caring for it's staff and guests.
April 18, 2016