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Rated 4.5 out of 5 by 369 reviewers.
Rated 5.0 out of 5.0 by Great service and comfortable room When we arrived we were greeted as Reward members. The Check-in process was very quick and efficient. The front desk staff were very helpful in assisting us with restaurant information and information about the city. We really enjoyed the nice pool and hot tub. May 20, 2016
Rated 4.0 out of 5.0 by Bad plumbing Plumbing needs to be fixed in certain rooms. Poor blending of hot and cold. Staff accommodated us with another room. They tested it to be sure the plumbing worked properly May 12, 2016
Rated 5.0 out of 5.0 by Very nice place to stay This hotel is an excellent choice for travelers. It is always clean. Always professional. I will most definitely choose this hotel again if I travel to Tucson. May 11, 2016
Rated 5.0 out of 5.0 by Outstanding Stay Except for A/C In the king suite room that we stayed in, we had a lot of trouble with the Air Conditioning system. It’s an automated system that tries to help you with your room temperature control. The problem is, if your room is too cold and you adjust the thermostat up 2 degrees it turns the heater on. Throughout the day (and night) we were constantly adjusting the thermostat up and down to get our room comfortable. I think the biggest problem is that the system doesn’t have a “fan on” setting so we could keep the AC off and still have the fan turned on to keep the air moving. That being said, the whole staff was EXCELLENT. Jim, Renee, Jonathon and our housekeeper Sanolya were exceptional. Everyone was very pleasant, friendly and helpful and were a delight to be around! May 1, 2016
Rated 5.0 out of 5.0 by Tuscon Holiday Inn Wonderful Staff and hotel. We could not have been more pleased with our stay! April 27, 2016
Rated 3.0 out of 5.0 by Closest HIE to the UA My wife and I have stayed at the HIE on Grant several times because of the location near events at the University of Arizona. The staff has always been great--friendly and helpful, very willing to offer suggestions about restaurants and retail stores in the area. Breakfasts are about average. But, the property is an old and tired one. The public areas are okay, but the rooms really need refreshing. While the air conditioner worked on this visit, many of the louvers were broken (many little details like that), and the beds aren't quite up to our expectations for comfort. You can walk to the IHOP or the QT, but you have to go through a not-so-pedestrian-friendly parking lot. We will probably be back because of the location, but it would be nice if they put some effort and money into upgrading the rooms. April 20, 2016
Rated 5.0 out of 5.0 by Restful after a long day at work This hotel provides friendly staff and clean, comfortable facilities. They make a point of addressing all needs and desires immediately, with a smile and kind words. The hotel is clean and comfortable. It's obvious the management takes pride in caring for it's staff and guests. April 18, 2016
Rated 2.0 out of 5.0 by Apparently not business friendly... This was the third time I stayed at this location in Tucson. The previous two times, I had a very positive experience with wonderful front desk staff. This time; however, things were drastically different. The times I have stayed here have been solely for business purposes. I work for a state university and travel frequently all over the western U.S., utilizing the state/government rate to keep our costs low when traveling so much. Upon check-in to this location, I was told by the individual helping me that I would no longer be able to use the state/government rate because it is reserved for Arizona government travelers only. The way in which I was told this was rude and completely lacking in offering an explanation as to why this change occurred. I will NOT stay at any location that doesn't honor the state rate as we have strict travel guidelines. I am very disappointed that I was told this and the manner of which I was told with the individual flippantly telling me and simply stating "sorry about that". I guess I will no longer be staying at this location and will recommend to other travelers within my field to avoid it as well. April 18, 2016
  • 2016-05-24 T13:52:40.029-05:00
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