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Rated 4.4 out of 5 by 159 reviewers.
Rated 4.0 out of 5.0 by Comfortable bed and good breakfast Bathroom lighting was too dim. I nearly went to a store and bought brighter light bulbs, it was that bad. The carpet really needed shampooing. But apart from those glitches, I slept really well. June 4, 2014
Rated 5.0 out of 5.0 by Comfy bed, central location, good value Friendly front desk staff; hard-working breakfast staff. Good value in central Tucson. Easy to get to downtown. June 2, 2014
Rated 4.0 out of 5.0 by Super staff The ladies working the front desk were helpful, happy and very efficient. That made up for the broken phone and the breakfast that taste like plastic. The pool was clean and just the right temperature. The location is convenient. May 16, 2014
Rated 1.0 out of 5.0 by Home away from home I've been staying at this Holiday Inn Express (HIE) since it opened (2007?). The facility has never failed to impress me. I'm on a first name basis with many of the staff. Other hotels are in the same general area but I wouldn't consider staying anywhere else. I really do feel 'home' when I'm there. Neal April 30, 2014
Rated 5.0 out of 5.0 by Excellent Guest Services I received the best guest services for the Mgr on Duty called John, He was nice and proffessional, congrats for your Staff..!! April 30, 2014
Rated 5.0 out of 5.0 by Nice facility Very nice people - the ability to relax is my problem, not the hotel's. Too much to do. April 19, 2014
Rated 5.0 out of 5.0 by Recent stay Overall experience was positive..ony downside was fact that I needed to have some dry cleaning done over the weekend, was informed by two different staff members that YES it could be turned around in 24 hours, only to find from a third staff member a day later that it could NOT be accomplished...had to find another choice myself.. thanks April 18, 2014
Rated 3.0 out of 5.0 by Not a good choice We arrived very close to check in time. We were left with one choice of room - on the 3rd floor! We had a number of bags - and are seniors - so this was not what we expected when we booked - weeks ago. (Clearly booking in advance has nothing to do with where you are placed in the hotel. There was a young man being checked in right next to us. He got a room on the first floor). The hotel was chaotic. People standing in line waiting to be served. The entrance was full of spilled "something"...popcorn, candy, I really don't know. It was a disappointing "welcome" to see this and have to walk through it when we arrived from San Diego. I explained to the desk staff that I really didn't want a room on the third floor - and altho' I had booked a King, would take a Queen. She said she had nothing else. So we were stuck. I will not stay in thishotel again if we are in Tucson. March 26, 2014
Rated 5.0 out of 5.0 by GREAT Very nice facility. Centrally located. Great job!! February 22, 2014
Rated 2.0 out of 5.0 by tucson there were broken carpets thst goes up onto the wall and nobody could pick thinks up like a broken socket stayed on the floor next to my room with its corresponding mess our whole stay the food was poor and scarse . February 10, 2014
Rated 5.0 out of 5.0 by Excellent value Service has always been good here. It's an excellent value for the price. Breakfast needs an update for healthy eaters, but otherwise it has choices for a filling breakfast. There is a recreational path next to the hotel for runners, bikers, and walkers. I would recommend this hotel over others in the area. January 27, 2014
Rated 5.0 out of 5.0 by Great service Steven at the front desk was very helpful when we asked for ideas on what to do and giving us directions. He also gave us some discount coupons. He made us feel right at home. Very friendly. January 26, 2014
Rated 5.0 out of 5.0 by Nice hotel as expected I prefer Holidayinn to other similar hotels. Its booking system is easy to use and overall experience is great. January 20, 2014
Rated 5.0 out of 5.0 by good location and value hotel very easy to find, with easy acces to highway and/or as starting point for trips into the countryside around Tucson. staff ar very friendly and helpful and breakfast was good. January 16, 2014
Rated 4.0 out of 5.0 by Repeat Guest We stayed at this particular HIE&S several times and others a dozen times or so and it is always very nice. We can count on a nice comfortable, clean place to stay with hospitable staff and a better than your average "complimentary" breakfast. We're usually able to enjoy the pool and hot tub when we stay there. They are nice and clean and provide plenty of towels. The one thing I would change if I could is to allow guest to use the facilities a little later than they do because sometimes we arrive late and would like to have some hot tub time. January 12, 2014
Rated 5.0 out of 5.0 by Excellent customer service Front desk staff, Courtney, provided excellent service! January 8, 2014
Rated 5.0 out of 5.0 by Such a nice place We thought the hotel was brand new except on our second stay, we found out it was 5 yrs old. Bed was so comfortable we did not want to get up the next a.m. Pillows are just perfect as we both like the soft one and use the firm one against the headboard. Plenty of area in the room. Courtney is just the best. I called the hotel because I had forgotten to make the reservation for a handicapped room. He took care of it and when we arrived, before I could even check in, he popped two bottles of water out and the snack box as we are rewards members. Everything was in waiting for us. We asked if there was a closer In'N'Out than the one we had directions for and he said yes, gave us directions and when we got a bit confused - told us how to find the entrance at the Mall. We joked about it when we got back. He had just gotten the cookies out of the oven and they were hot and delish..said take two. The breakfast area is large, well kept and the food was good. The cinnamon rolls are so tempting, the smell gets you in the hallway before you even get there. All is kept filled and there is plenty of eating area, not cramped like many hotels are. Stay here. On our trip back, Steven was on duty and again we got our water and snacks. We were more than pleased. There is easy access to the freeway and a QT at the end of the road. January 7, 2014
Rated 3.0 out of 5.0 by Not much sleep This hotel was nice but we had the worst upstairs neighbors and got very little sleep. Even after calling up to the front desk twice, it sounded like there was a heard of elephants in the room above ours. I have NEVER called to complain about noise in a hotel but it sounded like the roof was about to cave in. I cannot believe that after 2 complaints, nothing was done with these noisy people. We could not wait to get out of there the next day to get to a quiet hotel for some sleep! January 3, 2014
Rated 5.0 out of 5.0 by Perfect Couldn't ask for a better Holiday Inn, even had a hot tub and heated pool. Perfect place for relaxation and good price. Thank you! January 1, 2014
Rated 4.0 out of 5.0 by Great location This was a great location for me as it was centrally located between my children's locations who live there, one South and one North. Worked out really well. Easy access to freeway, staff was very friendly and nice and the breakfast was great. Definitely will stay there again. December 30, 2013
Rated 5.0 out of 5.0 by Excellent Service! We stayed there for only one night and we loved the service. The staff gave us fresh home made cookies at night time, water, and offered snack bars. The room was clean and spacious. The continental breakfast was also good and had more choices than other places. We were so pleased that we made a reservation in advance. They even adjusted our price. Highly recommended! December 30, 2013
Rated 5.0 out of 5.0 by Great Location This HIE is in a great location for visiting Saguaro Nat Park west. December 30, 2013
Rated 5.0 out of 5.0 by Great location and service Very close to downtown events with easy access to major highway. The complimentary breakfast is the best. And there are other nearby resturants December 25, 2013
Rated 5.0 out of 5.0 by Tucson Business Trip It was a great experience staying at this location. The staff was great and very attentive. Will gladly recommend to stay here. December 15, 2013
Rated 5.0 out of 5.0 by Good stay We were only here for one night however the staff were friendly and helpful, rooms clean and spacious, area was quiet and overall a good value. December 11, 2013
Rated 5.0 out of 5.0 by quiet I went many times in tuscon. It is the first hotel where I not hear a train noise or street. Cookie and cafe available at the lobby, and water bottles. pool hot, but pool tolls very small. good breakfast with pancakes I m coming back December 1, 2013
Rated 4.0 out of 5.0 by Room Cleanliness Was a excellent service. The key was ready when arrive at the property and the enviroment inside too comfortable. the breakfast was delicious, specially the bread and coffe. November 22, 2013
Rated 5.0 out of 5.0 by wonderful stay This hotel looks brand new. It is well cared for and we had a great stay. Highly recommend. November 19, 2013
Rated 5.0 out of 5.0 by Excellent Holiday Inn Express As a frequent customer of IHG, this hotel by far is one my favorites. Very friendly staff and clean rooms. November 17, 2013
Rated 2.0 out of 5.0 by did not get a room with a roll-in shower as requested My husband made reservations at your hotel and specifically requested an accessible room with a roll-in shower for my son who is in a wheelchair. He was assured by the agent that he would get the requested room. Upon arrival to the hotel after a 12 hour van trip the requested room was not available. They were given an accessible room with a bathtub which my son cannot use. To all reservations people, PLEASE PAY ATTENTION WHEN SPECIAL REQUEST ARE MADE. iT IS VERY FRUSTRATING FOR REQUEST TO BE IGNORED. We have to plan our trips very carefully in order to travel. Thank you November 14, 2013
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