Rated 3.6 out of 5 by 205
Rated 5.0 out of 5.0 by MoneyMan Tucson
I have stayed at this property several times and the service provided by the front desk and bar staff is" top shelf". The rooms are looking a bit dated and need some TLC. Overall this property is well worth the cost and is by far one of the nicest properties on the East side of Tucson.
June 25, 2014
Rated 3.0 out of 5.0 by downloadAcar clean the pool! please!
Everything was good, except the pool. Rooms are a little dated, a little beat up. Toilet had trouble flushing. Would have liked a fridge and microwave. Other than that, the rooms were fine. Slept well.
The pool had so much debris. Bugs, plants, leaves, trash. Looks like the pool hadn't been cleaned in a couple weeks. I was disappointed because the courtyard is such a beautiful area.
I've been here before and would recommend this property. Its a great value, even with the few disappointments that occasionally happen.
June 23, 2014
Rated 5.0 out of 5.0 by dude30754ghvyt hotel
had a good comfortable time. room was nice and quiet looking over the pool. was easy to get to and from the hotel. easy to navigate layout. breakfast buffet didnt have a wide variety to select from could be better that would be my only complaint
June 21, 2014
Rated 5.0 out of 5.0 by Hype2311 Great
The staff was great and the beds are to died for. Great hotel
June 19, 2014
Rated 2.0 out of 5.0 by C Hoff Aged Room and site
Very old and is in need of a update. TV programs very poor and A/C in room did not work properly.
June 18, 2014
Rated 4.0 out of 5.0 by Jumping Jim Comfortable bed and nice staff
Overall, the inn needs a make-over/update! New wall paper, carpet, bathroom tile, picture updates. New carpet in the hallway!
June 16, 2014
Rated 5.0 out of 5.0 by johnnier Friendly Staff
Very friendly and helpful staff. Nice clean room. Good overall experience. It is a little far from restaurants in the area.
June 16, 2014
Rated 3.0 out of 5.0 by Survivor1207 3 stars?
Surprised my review ended up giving a 3 star rating. The hotel needs renovation and maintenance. I stay here because it is convenient; generally in late out early, but really....stop the constant dribble/flow of water just outside the entrance to the elevator/rooms. The general cleanliness of elevator areas is deplorable. Looks like they get touched every few weeks... never really cleaned or in a good state of repair. Dingy is a good descriptor.
Let's talk about the room. A/C works, but the units are loud. Rooms need to be deep cleaned, and I would re-train whoever is managing the cleaning staff. OK, actually, I would skip the re-training and just start advertising for a replacement.
June 13, 2014
Rated 5.0 out of 5.0 by bstrgt Great for Tucson
Decent price and way better than anything else in Tucson. That part of town is not Scottsdale, but have a car and you are fine.
June 12, 2014
Rated 5.0 out of 5.0 by BizRep127 Always a Pleasure
I've come to prefer Holiday Inn hotels when traveling for business. They have everything I want and need to ensure that I work productively, yet also have the capacity to relax when work is through. I'd highly recommend the brand to any fellow traveler.
June 11, 2014
Rated 5.0 out of 5.0 by sklee Relaxing atmosphere
Relocating from West Coast to East Coast and this is a great place to stay during haul across the US
June 11, 2014
Rated 5.0 out of 5.0 by Livewire99 Comfortable bed and great service
The hotel I normally stay was booked and this hotel was suggested since it was the closest to the airport. I was glad to have found this hotel and look forward returning when I come thru the area.
June 9, 2014
Rated 2.0 out of 5.0 by On 6000 Mile Journey Problems from the beginning
Lobby and building were separate. No visible trolleys. Young employee had to get trolley and help us do what we normally do for ourselves. After first entry, our keys ceased to work on the entry doors and our room. Young employee had to follow us (long walk) to see for himself that they did not work. Finally made new set. Stark room. They wanted us to upgrade. Wish I had. I am platinum and actually thought I had reserved an express which we had stayed at before and really liked. Will be more careful.
June 6, 2014
Rated 2.0 out of 5.0 by Shanner Worst Holiday Inn we've ever stayed
This is an old property. We were greeted by a friendly front desk staffer but it went downhill from there. Our room smelled musty, the pillows were rocks, hair on the towels & bathroom floor. The carpet was filthy! We were attending a wedding & weren't there often, but when we were, we turned on the TV, then the AC came on & we couldn't hear the TV, so turned the volume up, then the AC shut off & TV was blaring! The AC stayed on about 5 minutes at a time. The musty smell, I presume, came from inside the pipes, because black stuff came out of faucet & tub, The toilet didn't flush well & I thought it would overflow several times. Finally, we were in a non-smoking building, but it reeked of smoke in the lobby & on the elevators. You get what you pay for, I guess, but we won't make the same mistake again!
June 5, 2014
Rated 5.0 out of 5.0 by cattsdog all member of staff are perfect
every time i stay there the total staff takes care of me
June 3, 2014
Rated 4.0 out of 5.0 by Rasser Love the pool area
The Hotel met all of our needs during our stay. l rate a Hotel on its functionality and ambience. i found this missing in regard to security of the doors and their overall maintenance and the air conditioner, which turned off and on all night long. Getting these things fixed should not be a big deal. I overheard the manager mentioning to another guest, that he had reported door security deficiencies back in November 2013 and nothing had been done yet in May 2014 .
I chose this Hotel based on location, convenience and large pool area.
June 1, 2014
Rated 5.0 out of 5.0 by Aaryn Enjoyed my stay at this Location.
Great freindly staff. Comfy beds. Overall .. great hotel .. will I stay here again? .. Yes (:
May 22, 2014
Rated 5.0 out of 5.0 by Groundhaug Night Before Early Flight
I spent the night here before an early flight. I asked for a wake up call at 3:30 and a drive to airport at 4:30. All Accommodated. I also left my car at the hotel for several days for free. The room was a en excellent quality. The only thing I did not like was that the carpet was a little dingy in the room. Everything else was great. I would recommend this property.
April 27, 2014
Rated 5.0 out of 5.0 by tusjoe1 Just plain excellent
This is by far the nicest IHG hotel I have stayed at. From the moment Ientered I was impressed by the lovely lobby and checkin counter. This feeling continued through the stay.
The counter agent could not have been nicer. He quickly identified me as a Platinum elite and was able to upgrade my room. He was very attentive and I was on the way to my room when he chased me down and presented me with complimentary items.
Upon reaching the room I was,once again impressed. It was spacious, designed for a someone wanting to work/relax. Excellent Wifi connection, great bedroom area, and comfortable living room, really enjoyed my time with this Holiday Inn hotel.
P.S. It was a nice touch to have a separate checkin area for the Platinum elites,
April 26, 2014
Rated 2.0 out of 5.0 by djpowerSD Outdated, in need of remodel/needs renovating really bad
I don't mind if the establishment was older, but when it's older and dirty and feels unsafe - then that's a different story.
I truly feel I over paid.
Carpets had stains, the little couches were dirty and had grime, TV was fuzzy no hi def at all, the door that connects the rooms had a bad dead bolt - so it wouldn't really lock fully so many little things.
So I take pictures and report it to manager so they are aware if this - I say to him just want to make you aware so I'm not charged for any pre-existing damages he says oh don't worry and that the carpet was due for deep cleaning and maybe we should of not made that room available.
So now I'm thinking they knew about all this and they still put us in this dirty room - wow
Huge disappointment especially cause I had just stayed at the holiday inn in Yuma and also the holiday inn express in Yuma and to experience this was a disappointment
Also the movie channel was $16.99 per movie to watch it I wanted to watch a new release, funny thing I had just paid $16.77 at Walmart, but since they don't have a DVD player I was willing to pay 4-5 bucks - So yeah that movie rental is a huge rip off/over priced
Not impressed at all - disappointed - the place was also not fully filled and they ran out of towels, toothpaste and no ice available at that time either.
April 8, 2014
Rated 4.0 out of 5.0 by Showme_nm This was a nice hotel with some down sides
The Room was clean and comfortable. This hotel has the mini pillows with I find hard to sleep on. also the air conditioner was so loud, it just about blew us out of the place and made it hard to sleep. the rest of the facility was very nice and the restaurant had excellent coffee.
April 3, 2014
Rated 3.0 out of 5.0 by Dqve Needed improvements
I have stayed at this hotel several times in past years to attend the Gideon Convention held here. I noticed several things that I believe need attention to put your facility back in first class condition.
1. One of the two elevators was not working all during my stay.
2. The paint on the walls especially around corners was chipped and needed repaint.
3. Carpets in the lobby area and conference rooms need to e replaced.
4. Several folding seats in the theater style conference room were broken and did not fold right.
5. There was no lunch facility available we had to drive to a local restaurant..
6. The door on the entrance to the hotel room building across from the lobby (south building) would not shut. It did lock but shows that the upkeep and maintainence on the property is not being properly maintained.
Overall I think the facility is in bad need of refurbishment if you want to continue to present it as a first class hotel.
April 2, 2014
Rated 2.0 out of 5.0 by dftdlt Not good for more than a quick stay over night
I will start with the good - there were no bugs and the staff was friendly enough. Oh, and we had a beer one night in the lounge - that was good.
Otherwise, if I had known the problems of the hotel, I would have chosen another. For a quick one night overnight stay, it probably would be fine, but we stayed for 3 nights and I would not stay here again for an extended time.
Upon arrival, we were told the hot tub was not working (this was one of the reasons we chose the hotel - for hot tub use, it would be nice to get notice from the hotel before arrival if things are broken so we can change our mind if needed). One of the elevators was not working, and the ice machine on our floor was also not working (although, day 2, the ice machine was working, but no hot tub and no second elevator the entire stay). We wanted to rent a movie one night, and even the satellite/dish service, or whatever they use, was not working that night.
The most annoying part of the hotel was that the air conditioning unit was so loud that every time it popped on it would wake me up. And if we were watching tv, you could no longer hear the tv and had to keep adjusting the volume, because when it went off, the volume was excessively loud.
Overall, we were disappointed with our choice. I would not stay here again.
April 1, 2014
Rated 2.0 out of 5.0 by poor choice too-many-problems
noisy room - in-room AC very loud, can't hear TV when it comes on. early morning horn blowing trains and vehicular traffic makes it very difficult to get a good nights sleep. broken elevator (1 of 2), I had to walk 6 flights of stairs one night because about 10 beer drinking clowns were busy moving furniture in, keeping the only ride busy! very warm cold water from faucet, hallway ice dispenser not working. over-priced breakfast menu. long lines at times at front desk. 1 of 2 computer stations in business area for printing boarding passes was not working. card access keys only work some of the time. in fact, one night I returned only to find that I was entirely locked out of my room, neither key would work! I had to walk down 6 flights of stairs then wait in line for 15 minutes at the front desk to get keys reprogrammed!
Not an enjoyable stay, I will not return.
March 30, 2014
Rated 4.0 out of 5.0 by Syncopatador Good Staff
This was my second stay at this property for Tango Festival. Upon check-in I asked if room included a fridge and was upgraded to a room that did include one at no extra charge.
The room was comfortable but the carpets needed cleaning. Otherwise the room was clean. Everything worked as expected and the bed was comfortable. The staff was friendly.
The restaurant is open only sometimes and their regular burger is a half pound. Too large for me. Breakfast buffet was good with fresh fruit and eggs and bacon and more. There are no other dining facilities within walking distance except for a Wendy's.
March 23, 2014
Rated 2.0 out of 5.0 by Kashmir02 Falling apart
It is obvious this hotel is deteriorating. The elevator and hot tub were broken during the stay. The room keys failed over and over.
It was a difficult stay. The staff was friendly.
March 22, 2014
Rated 3.0 out of 5.0 by Lorena10 Tucson Airport - March 2014
The staff at the hotel is very cordial and friendly. They do a good job, especially the wait staff in the hotel restaurant. They seem very happy to help their customers have a good experience and fhe food is good for a reasonable price. The rooms in this hotel need to be upgraded. They are the original rooms, beds, etc. The carpeting really needs to be taken up and replaced as the carpet was old and stained. The location of the hotel is in an industrial area, so there is not much nearby. We had trouble getting into our room because of a problem with the keys/lock but the front desk sent up the maintenance team to assist and they were so fast, they made it to the room before I did. If not for the friendly and helpful staff, I would not stay at this hotel again.
March 20, 2014
Rated 3.0 out of 5.0 by paleogeoff Good hotel, bad internet connection
My stay at the Holiday Inn was for business. The room was good - comfortable and quiet. The staff - especially the staff at the front desk and the restaurants were great. They were very friendly and helpful. My biggest concern was that the wireless internet connection was spotty to non-existent in my room. I stayed on the fifth floor and I had a hard time keeping access on my computer and other devices, and when I did get a connection it was extremely slow to the point of being not worth the effort. As I was on a business trip this made it hard to access email and other programs online.
You will have a comfortable stay, but make it a 'device-free' weekend as you won't be able to get good internet access.
March 20, 2014
Rated 3.0 out of 5.0 Ok hotel but frustrating
I was frustrated that the Jacuzzi in one of the elevators was not working. When I arrived my television was not working and I called room service and they said they would send someone up waiting an hour nobody came. Not up to par with this quality named hotel
March 20, 2014
Rated 1.0 out of 5.0 by Falamosa My last stay in this dump
This is not my first time staying at this property. It is however, my last. This hotel is in urgent need of a serious remodel.
The carpet in the rooms is heavily stained or so worn out in he hallways you can see the cement floor underneath.
I had complained before of the fact that the housekeeping staff is not doing a proper job and this stay was no exception. A disgusting dark ring was "decorating" the inside of the toilet bowl at the water level. The bathroom floor had been improperly mopped as a lump of hair and dirt was littlering the floor by the trash can. The next morning, as I was reporting to the front desk a noisy toilet tank water leak which really had interfered with my sleep, another guest was noisily complaining about vomit (!) in a tub drain... I cannot blame her.
The doors from the outside leading to the rooms area, which only function with a room key malfunction half of the time.
As a Priority Club member, I was disappointed to see how skimpy the hotel had become. Water in my room was no longer free, and gone was the cocktail coupon. I had to pay $99.00 for a room which really was worth $39.00 at most. I will gladly stay at Motel 6 next time. It is cleaner and I won't feel like i was over-charged.
This is a prime example of a below-par property seriously damaging the overall Holiday Inn brand credibility. I really wish I had asked for a price adjustment. But I was nearing the end of a long road trip and lacked the energy. Next time, I am traveling, I will give one more chance to Holiday Inn. If I get disappointed again, I will gladly take my business somewhere else. This is unacceptable!
March 18, 2014