Rated 3.7 out of 5 by 14
Rated 3.0 out of 5.0 by makemeup The bed was confortable but the sheet and confort had a strange smell. I noticed the towel had the same smell and assumed it was a laundry issue.
The staff was helpful and very friendly. Nice having a mico wave in the room. One issue was the heater. The room was 64 the first night. When I came back to the room the next night the temp and gone down to 61. I called the front desk before retiring and someone came and it seemed to start working & reached 67. Some time during the night it went back down to 62. When checking out I did tell the clerk about the problem with the heater and she seemed to know there was a problem in other rooms. Was not sure the carpet had been sweep because there was a can of chewing tobacco from the last guest next to the bed.
Can not grade the breakfast because I did not eat there.
January 20, 2013
Rated 1.0 out of 5.0 by Rhett27 paper thin walls
I had horible nights sleeping. I could hear people in roomsaround me like I was standing next to them - supridsng for a newer hotel - move to another hotel for final night and could not hear a peep. They also didn't offer me a complimentary bottle of water or snack bag as most properties do for Platinum members
January 15, 2013
Rated 5.0 out of 5.0 by shorter Personal service saves the stay
The front desk clerk was exceptionally helpful. We needed a crib and they were all in use. She and her supervisor decided to purchase a pack and play from a nearby store. Needless to say, everyone slept well. Thank you!
October 28, 2012
Rated 5.0 out of 5.0 by Okieroadwarror Drive a little south save quite a bit
I drive out of my way to stay at this hotel. It's newer, quite and near a new part of town. You could walk to a movie, Target, any chain or non chain resturant you may choose. Nothing stands out - however that's a good thing. Mostly business class, and the front desk "gets it" 90% of the time. I only stay in Holiday Inn / Holiday Inn Express and I'll say they typically do a better job than 90% of the other Holiday Inn Express hotels nationwide, Against other Tulsa versions of Holiday Inn - they are a better choice vs. all others except Hoilday Inn Broken Arrow.
October 27, 2012
Rated 1.0 out of 5.0 by Eunice A Disaster!
My husband and I were looking forward to a long overdue weekend in Bixby to see our granddaughter and family so we called October 17th and reserved a Queen Bed Suite with a whirlpool for the night of the 20th. The girl who answered the phone and assisted me seemed unsure of what was available but we got through her uncertain attitude and made the reservetion. When I asked her to email me the confirmation, she said they don't do that? "What, I said, all major hotels email a confirmation?" She said she would figure out a way to do that and I receive it in my email later that day. My email confirmation clearly states what I asked for and what was reserved for our stay. When we arrived after 6:00 p.m. Saturday the 20th, tired and weary, the gal at the desk said we were on the second floor in a King Suite? I said that is not what we reserved and she said, this is all we have open? First, we were disappointed it was not reserved correctly, second, we were disappointed as we had to tell our 3 year old granddaughter there was not a whirlpool in the room and third, not once were we offered the room we did not ask for a discounted rate or for FREE! Your staff, your customer service and your willingness to make it right was less than friendly and accomodating. We will hesitate to make Holiday Inn Express our first choice for our next stay in Bixby. Thank you for your time and interest! Sherman, Tx.
October 26, 2012
Rated 5.0 out of 5.0 by Traveller18 Great experience!
LOVED the room and everything is new! Great weekend!
October 15, 2012