Rated 4.1 out of 5 by 58
Rated 3.0 out of 5.0 by Grossera If you want non-smoking...this isn't it
Booked a room for 1 night, as we were passing through. We have 3 asthmatic kids, so requested a non-smoking room. We were put on the 3rd floor, where they clearly have the smoking rooms. We couldn't even make it off the elevator, the stench of smoke infused the air, carpet and furniture. We immediately returned to the front desk, and requested to be as far from the smoking rooms because of my children's medical condition. Though we were placed the floor below, we could still smell the smoke, but had little option as the rooms were booked. By morning...my kids were showing symptoms of their asthma. Thankfully, we packed up early and left. Time to move into the present and realize smoking affects everyone. To be truly non-smoking, it has to be completely removed from the building, so it's not in the ventilation system, furniture or establishment.
July 29, 2014
Rated 4.0 out of 5.0 by Terri10 Cool room, great service.
The staff was exceptionally nice and always helpful. Loved the cookies in the afternoon and appreciated their smiles and demeanor. When it was time to leave, I was actually a little sad that I had to go. I so enjoyed staying there, the beds could have been a little more comfortable but really other than that, was a pleasure to stay there.
July 25, 2014
Rated 2.0 out of 5.0 by Okie57 Not the best Holiday Inn Express
Usually a fan of Holiday Inn Express, but not this one. Hot water went out at whole property late in the afternoon and it was after 9pm before it was restored. Had a late check in above us (8:30ish) with kids and had to call front desk numerous times because of the noise above us. Walls and ceiling seem to be paper thin. Front desk staff did not seem to care. At checkout they were totally unaware of the hot water issue from the day before and offered no apology or credit to our bill.
July 22, 2014