Rated 4.3 out of 5 by 141
Rated 2.0 out of 5.0 by Sureshotmar You should get what you booked...
I was and am very disappointed in my stay at this hotel. I booked a double room - specifically requested a double room -- specifically explained that I needed a double room and was told that I would have a double room. When I arrived the folks at the desk told me that I did not request a double room and showed me on their system that they show that I had requested a King Size bed with a pull out. I pulled out my reservation and showed them what I had requested (double room) and explained that I had specifically put on the reservation that there would be two adults and one child. Once the clerk saw my reservation, he became somewhat insolent with me, but did offer me a double smoking room (I was surprised because I thought all rooms were non-smoking). I politely explained to the clerk that I had a child with me and I would not expose her to a smoking room. He then made the excuse that the hotel was over booked. I reluctantly accepted the room (not much other choice), but was not thrilled about it. On the second day, house keeping failed to replenish the towels in our room, in fact removed all the bath towels and failed to leave new ones. When I went to the front desk to request towels, the same clerk questioned me about why I did not have towels. My experience, along with my families was not the best and definitely not in line with what we have come to expect at other IHG hotels. In fact, the treatment received at this location may have been the worst we've experienced at any hotel. I hope it was the exception and not the norm.
July 1, 2015
Rated 5.0 out of 5.0 by js!01 Very friendly staff
We came to town for a wedding, the hotel was clean and staff friendly. The hetel is also close to the casino which was a plus. We realy enjoyed our stay and would recommend for anyone visiting the area.
June 29, 2015
Rated 5.0 out of 5.0 by Long Road Traveled Comfortable bed
Overall stay was comfortable, easy access to highways
June 29, 2015