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Rated 4.5 out of 5 by 130 reviewers.
Rated 4.0 out of 5.0 by Clean and comfortable I always stay here when in the area, which is about twice a year. The location is great, with many good restaurants within walking distance. The staff is friendly, the breakfast was good and fresh, and the rooms are always clean and comfortable. I only gave them 4 stars because a hotel has to be pretty spectacular to rate 5 stars in this jaded travelers opinion. Like double glass doors opening on to the sand in Maui spectacular. They weren't quite there, but close. December 10, 2013
Rated 4.0 out of 5.0 by NIce Stay Was very comfortable, quiet and clean. Great location. December 7, 2013
Rated 5.0 out of 5.0 by Awesome staff I had a great experience here at this Holiday Inn. I do travel a lot for work and this holiday in ranks my top 5. Very friendly staff. November 26, 2013
Rated 5.0 out of 5.0 by Great Service, Manager was awesome. The manager on duty was awesome. Will definitely return every year to this location and stay at the HIE. November 12, 2013
Rated 5.0 out of 5.0 by Customer service Your staff should all be commended for embracing their jobs by always having a friendly smile, being attentive to guests needs and expressing gratitude towards all the guests. One employee that represents these qualities and is an excellent representative of your property is Monica at the front desk. She should get a commendation or merit gram for her efforts. Monica makes sure every guest feels welcome and does whatever it takes to ensure a good stay at your hotel. November 12, 2013
Rated 5.0 out of 5.0 by Great Service Facility is nice, updated and good value for the money. Will suggest adding a second laundry set as one is not enough for a facility of that size. Front desk was outstanding, particularly the manager named Monica-she was superb! Will recommend this hotel to anyone in a heartbeat, great location! November 1, 2013
Rated 5.0 out of 5.0 by Good location and friendly staff It is located near shopping and places to eat, and the staff is friendly and gives good recommendations for eateries. October 28, 2013
Rated 4.0 out of 5.0 by Restful and fun weekend with the baseball Had a very relaxful and fun weekend. Rooms were comfy and we enjoyed a restful time. Spent quite a bit of time in the lounge area and appreciated the staff to accomadate a group of us. We have stayed there two years in a row and will continue to stay there as long as our boys play baseball in this tournament October 16, 2013
Rated 5.0 out of 5.0 by Truly friendly, happy & helpful staff We were greeted by really friendly staff and checked in promptly. We were given cold water. We needed to leave right away to Oakland Airport and didn't know the way. As we got down from our room there were directions waiting for us. WOW! Our family checked in later and all our rooms were placed on the same floor and close together which was a real plus. The grandkids enjoyed the pool, and even though they are picky eaters they were able to find something they liked for breakfast. We would stay at this hotel again. October 16, 2013
Rated 5.0 out of 5.0 by Last Friday The front desk attendants were fantastic when I checked in and when I checked our. Just Fantastic. October 14, 2013
Rated 5.0 out of 5.0 by Great stay The room was ready and waiting for us. Everything was in place and the bed was comfortable and we had great service from the front desk staff and the morning breakfast staff. October 2, 2013
Rated 3.0 out of 5.0 by Mr. Staff needs more training. After checking in we were told we could park on the side of Hotel and enter the side entrance which was closer to our room. However room key would not open side door. When going back to front desk they said OPPS you have to use your key to your room first before it will open side entrances. On our first day no one cleaned our room. We were told OPPS they missed it and cleaning people were going home and no time to service room. We quested at least fresh towels and service people said they would bring right away. They never brought the towels instead went home!!!! September 11, 2013
Rated 4.0 out of 5.0 by clean room good service Check in counter quick friendly and efficient nice clean rooms comfortable bed overall 4 stars for this facility September 11, 2013
Rated 5.0 out of 5.0 by The Best I really liked it here, staff is the best and very clean place, over all exelent . September 10, 2013
Rated 5.0 out of 5.0 by Unhappy w/maid Had maid unlock door and start to come in - did not knock - about 9:30 a.m. We were not happy! September 8, 2013
Rated 4.0 out of 5.0 by Much improved Better attention to details this time! Water temperatures were adjusted to meet regulations, ice machine fixed, and staff acknowledged IHG members September 1, 2013
Rated 5.0 out of 5.0 by Super friendly staff, awesome pool and good breakfast. My friends and I took up about 5 rooms for a wedding we went to and stayed here... WE LOVED IT! From the minute we stepped in it was an awesome experience. Staff was super curtious! I even had to ask for the # to a nearby restaurant because I forgot my camera there and they were able to assist me VERY QUICKLY (and YES, I got my camera back). The pool area was SUPER FUN/clean and our rooms were VERY tidy and clean. Overall an awesome experience. Try the pancakes or cinnamon rolls for breakfast, warm and yummy! :)... THANK YOU! P.S. If you're looking for a quick bite or drink, we suggest you try going to a nearby Mexican restaurant, Las Casuelas... awesome service, great food and they give you a free appetizer w/ an entree purchase if you show your room key, WIN WIN! August 28, 2013
Rated 5.0 out of 5.0 by Five Star ! If you have the pleasure of staying here, you'll be treated as if you're at a five star hotel ! Enjoy! August 13, 2013
Rated 5.0 out of 5.0 by Everything was great I would recommend this hotel. Nice comfortable beds August 12, 2013
Rated 5.0 out of 5.0 by TREATED ME LIKE ROYALTY The staff was absolutely superb. I've been a Platinum card holder for 6or 7 years and I have never been treated so well by any other HIE. The very, very best! August 8, 2013
Rated 5.0 out of 5.0 by Another great stay at this hotel Fine facilities and helpful, friendly staff Am getting error message saying my review texts is too short. I don't know what this means. August 7, 2013
Rated 4.0 out of 5.0 by Close to Fun Places We had a great time. Hotel is close to everything in walking distance. July 30, 2013
Rated 2.0 out of 5.0 by the matrass had a plastic sheet over it like a baby crip. this is not acceptable for adult comfort sleeping. Much to sweaty. will never stay there again unless they remove the baby crip plastic mattress cover. UNBLIEVEABLE this is the only holiday inn hotel i have used that covers the mattress with a plastic cover. TERRIBLE July 30, 2013
Rated 5.0 out of 5.0 by COMFORTABLE and excellent staff. GOOD LOCATION. FRIENDLY AND HELPFUL STAFF. clean and confortable. July 26, 2013
Rated 5.0 out of 5.0 Guest of the Day! I've been a Priority Club member, traveling almost every week for years, and have never been "guest of the day". Until this visit. What a warm welcome from the desk staff! Even my fellow travelers were cordial. Could not have asked for a better experience. Thank you to the folks at this site for a great stay. July 23, 2013
Rated 5.0 out of 5.0 by Front desk provides great service! My stays at your property are always enjoyable! I actually changed Holidays Inn to stay at your property. July 23, 2013
Rated 5.0 out of 5.0 by Fantastic Value! As a Platinum Elite member, I have never experienced the recognition (personalized banner at counter along with fruit, snack and candy basket in my room), service (friendly greetings from all staff members), room (upgrade to suite that was impeccable in all aspects), and breakfast (fine facility, excellent staff servicing). Convenient parking, reasonable price, and the experience described all add up to a fantastic value! I will go out of my way to stay at this Hotel when visiting my Company's offices in this area, even if it means additional travel time. July 18, 2013
Rated 4.0 out of 5.0 by Genral The room was a little cramp, but the beds were outstanding. Internet was easy to hook up to and power outlets in lamps are helpful. A small refrigerator and microwave would of been nice. The shower was very nice, a shower wand would be nice. Toilet was hard to flush. Didn't report it. Trains a plenty, and movement noise from above were a little dis-concerning. Breakfast food was sub standard, I felt. Sausage patties and biscuits/gravy were unappetizing. Pancake machine broken. July 4, 2013
Rated 4.0 out of 5.0 by A literary experience? Quotes from Chaucer on the breakfast room wall, and a bronze of Mark Twain remonstrating on a bench outside the entrance added a rather strange touch to this frankly run of the mill Holiday Inn. It's a nice enough place, the usual, right? But putting on airs. I wish they'd spent the money on higher-quality beds that on lettering Mr. C's admonition about the difficulty of achieving excellence above the coffee service. July 2, 2013
Rated 5.0 out of 5.0 by comfortable rooms Comfy beds, pillows were great. Quiet too, and very convenient. June 24, 2013
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