Rated 3.9 out of 5 by 44
Rated 4.0 out of 5.0 by James136 Rates
We booked our stay through the Holiday Inn Express website. We were quoted a rate but when we got to the hotel we were told unless we called the facility directly, the rate was higher. This is not fair. The website and the hotel should offer the same rate. BOO on Holiday Inn Express!
October 23, 2013
Rated 4.0 out of 5.0 by jpTN Needs to be sprayed
small black flies in and around sink and bathroom.
October 22, 2013
Rated 1.0 out of 5.0 by JMBB Unfortunate stay
My elderly parents and I stayed at this hotel the same night that most of the rooms were filled with parents and kids participating in a soccer tournament 30 miles away. The behavior of the parents and kids was appalling. The parents made no effort to control the kids yelling and running up and down the halls. Guests filled the breakfast room to watch a ball game which would have been fine had they not been yelling at the top of their lungs. After 2 hours I asked the desk clerk what her plan was to deal with the mayhem. She looked lost. App 15 minutes later there was instant quiet. Another guest said the authorities had been called.
I know these situations happen but the hotel needs a plan before things get out of control.
Unfortunately, this was not the end of the problems. The hotel is fairly new and the rooms are nice. However, the building is cheaply constructed. I could hear road noise all night, doors opening and shutting, showers running and toliets flushing.
A plan to deal with rowdy guests is doable. Fixing this hotel probably is not.
October 16, 2013
Rated 4.0 out of 5.0 by erwalker33 Enjoyable Stay
Even though we arrived rather late, front desk had everything ready for us to check in and it went smoothly. The hotel was full of young girls there for a soccer tournament and were quite noisy in the dining area, but that could be expected and they were not out of line. We were on the third floor and experienced no loud noise. We had a very relaxing stay.
October 15, 2013
Rated 2.0 out of 5.0 by Movers Some issues
As a priority club member, compared to other places I have been I would not recommend this location. The floor in the entry to the room was sticky. The breakfast did not offer any fresh fruit at all. We were there at about 8:15 and the person said they were all out. Also no refrigerator in room. The front desk did let me put something's in office refrigerator .
October 11, 2013
Rated 1.0 out of 5.0 by josie11 booked a non smoking room but was obviously smoked in
I booked my non smoking room 9 months in advance. Upon arrival I was put in a room which was clearly smoked in previously. As I exited the elevator I could smell a strong smoke odor. I opened my non smoking room and was greeted with a heavy smoke odor. I left the room to head back to the reception desk to let them know of the situation. After several attempts of explaining to the receptionist the room as unacceptable, I was given a new room. I am not happy that I had to persist to get the receptionist to give me a new room.
October 2, 2013
Rated 5.0 out of 5.0 by Turbo213 clean rooms and great staff
We will stay at this hotel again in the future, if you are going to the mall ,the location is great! The cleaning staff and front desk people were very helpful and pleasant to deal with. Baked cookies were a nice added touch! Great place for a family with small children.
September 21, 2013
Rated 3.0 out of 5.0 by Coach74 Customer Service was not the best
We asked the front desk if we could use the conference room and was told no, that we could use the dining room for our team meeting. As we came back from our game, their was a large group in the dining area, so we would not fit our party of 25 in the dining area. We looked into the dark empty conference room and asked again if we could use the room again they said no, without a reason.
We stayed for two nights. I left with my team to the field at 11am for a game. My room was never made up, no fresh towels or bathroom amenities. The room next to me had someone in it the night before, but I take it the maids didn't clean that room either since the bathroom fan was left on all day and night, which was hard to sleep listening to it.
Our room didn't have a fridge in it either.
I was not recognized as a platinum member when checking in, which is small potatoes, but I still like the treatment. Its a clean hotel but I will not be back to this one.
September 5, 2013
Rated 2.0 out of 5.0 by Alton2013 no service
Stayed 2 nights. After the first night, we left the room at 1030am and took the sign off the door. The cleaning lady saw us do this. When we returned to our room at 4:30pm, no cleaning had been done. I called the front desk. She apologized, said she would tell the GM and that if we needed clean towels, "we could come downstairs to the front desk to get them". No offer of bringing them to our room!
Also, there was a very distinct smell of cat urine in the hallway. I reported it to the manager and said "we don't get very many cats here" and she would talk to maintenance!
We have stayed here many times before without problems, but this time was the exception. Our bill was adjusted somewhat, but I don't feel we should have had to pay at all since the room was not touched by cleaning service.
August 26, 2013
Rated 5.0 out of 5.0 by Gsamed Great place, clean and friendly staff
I have stayed numerous times at this facility over the past years. The staff is friendly. The hotel is located within walking distance of the outlet mall. While next to a highway, I never hear the traffic. Pool and hot tub always warm and clean. Breakfast is great, even my husband loves the spread. Great value and a place I will return to again.
August 21, 2013
Rated 5.0 out of 5.0 by murph1 great place in the country
A wonderful place to relax after battling road work and traffic on the interstates. I highly recommend the combination homemade candy store and restaurant in quaint downtown Tuscola.
August 18, 2013
Rated 5.0 out of 5.0 by Scott2425 Excellent Staff
Staff excellent. Friendly and efficient. Upgraded to over nice room.
July 27, 2013
Rated 5.0 out of 5.0 by Jane19 friendly staff
Holiday Inn Express is always a favorite choice when choosing a hotel. This one was clean, nicely maintained, with comfortable beds. Quiet location and great to shop at the outlet mall. Will plan on staying here again when visiting the area. Staff very friendly and efficient.
July 24, 2013
Rated 1.0 out of 5.0 by babibe nice area,very expensive and staff was rude
paid for a nice room and was put in a handicap room,not very pleased with service as all they did was move me to a single king room and paid nothing less or was not compensated one bit
July 15, 2013
Rated 3.0 out of 5.0 by george2014 Didn't clean room for our 2nd night
We stayed 2 nights,had ajoining rooms. On our 2nd day only 1 of our rooms got cleaned, when we said something to the desk they just gave us more towels. When we checked out and said something they said one of the deadbolts was locked. But the doors between the rooms were open when we left and completely shut when we got back to our room. It was very disappointing that nothing was done or no sorry was said. Wasn't trying to get a free night just an so sorry this happened would have been nice. They made us feel like it was our fault but didnt have any problem going thru 1 room into another to shut doors. Very dissappointed.
July 9, 2013
Rated 3.0 out of 5.0 by alstrip next to highway
My room faced i-57 a busy highway. you could hear trucks going bye in the night. if you stay here request a room that doesn't face the highway. sink water pressure not very good. shower was great. there breakfast was wonderful. for a free hotel breakfast this was the best. the front desk young woman was very friiendly and tried to be helpful.
July 6, 2013
Rated 4.0 out of 5.0 by Deb616 Kind and helpful staff
I truly appreciated the kind words and assistant that Donna, the evening front desk staff member gave me on a road trip last week. It was late in the evening and raining so hard. I made it to my destination of Arcola but soon realized there was no Holiday Inn Express in Arcola. Apparently, I was confused. I called the phone # I had and I talked with Donna. She informed me that I had passed the motel by 10 miles. I turned around and start heading back and I called Donna again to verify that they did have my reservation. She had it right in front of her. She was awaiting my arrival. It was comforting to arrive and to be taken care of by the staff. I felt safe. This experience was so welcoming that once I continued on my way for the day down state, upon turning around to head back home, I decided to stop at Tuscola again for the evening. Which was a wise move because the storms were incredible that evening. Again I felt safe. Thank you
June 8, 2013
Rated 4.0 out of 5.0 by GreatMom Great Stay -Always Accomodating
I have stayed at this hotel many times in the last year. The staff has been very attentive and welcomes me back by name each visit. If I have had an issue (and have only had to make two requests in 11 visits) the staff has attended to it immediately. The rooms are very clean and the housekeeping staff is very helpful.
My only suggestion is with the breakfast; there is not a lot of variety if you are staying for more than one day, it does get a bit monotonous, also being diabetic it would be nice if there were some lower sugar and low-carb options, it would be nice if there was different fruit options, bananas every day gets boring. But I did appreciate the fridge in the room (in the king bedroom), so I can purchase my own groceries.
June 7, 2013
Rated 5.0 out of 5.0 by Chris58 Very attentive staff, clean room
Over the years I have chosen to stay at Holiday Inns whenever possible when I travel. Holiday has always maintained a high level of customer service, cleanliness and professionalism. This stay was no different. At a time when many businesses have cut corners and lowered their standards Holiday stands out as a "class-act". This locations offers many amenities and the hot breakfast gave my wife and me a great start for the day. Thanks to the staff at Tuscola! We will be back soon.
May 18, 2013
Rated 3.0 out of 5.0 by skeeter66 No Frig or Microwave
My husband and I stay quite often at the Holiday Inn Express.
This is the first one that didn't have a frig and micro in the room. When I asked why, was told that they only came in the rooms with king size beds. Also, being a rewards member we usually get a little gift when we check in. Meaning water, pretzels, etc. None here. Yet, the price was the same as the night before when we had the gift, frig and micro.
April 7, 2013
Rated 4.0 out of 5.0 by RobinL67 Very nice
Room was very clean except for the shower head. The queen beds were huge! Everything in the room and the public parts of the hotel seemed in great condition/new. The heating/cooling worked great and was quiet.
We were right off the interstate and didn't hear a thing. In fact there was a noisy bunch in the lobby and we didn't hear them either. Couldn't hear other tv's or anything. It was GREAT! I've stayed in more expensive hotels before that you could hear your neighbors this location wasn't like that at all.
I liked that the pillows were marked soft and firm.
The only issue I had was that one of the beds was very soft, I didn't realize this till the next morning since there were 3 of us I didn't bother checking the other bed. This caused me to have a rough nights sleep.
Didn't know if this was normal that one was firm and the other soft.
March 25, 2013
Rated 5.0 out of 5.0 by BigCat64 Great Location
TheHotel was easy to find and located to the Outlet Mall which was great for shopping. Very clean hotel with all the standard utilities such as a pool and breakfast and business office. Would stay again if in the area.
March 18, 2013
Rated 3.0 out of 5.0 by bstack misinformed about animals on property
We stay at Holiday Inns quite often and always ask about pet policy as I have an allergy to pet dander. Upon check in, we asked and were told by the desk clerk on duty that animals are allowed but only on the back end of the 1st floor and since we were booked on the 3rd floor, there would be no encounter. Wrong. Upon coming down for breakfast on the 2nd morning of our stay, a man left the room 2 doors from us with 2 dogs and got on the elevator which we declined to take due to my allergy. Upon checking with the then on duty desk clerk, we were told there were no restrictions as to where pets were allowed. Manager was not there so I called manager after we arrived back home and all I got was, "I'm sorry". I am sorry too because I won't stay at this Holiday Inn again and because of the attitude, I won't recommend it either. I was very disappointed in the response by the manager. It seems the animals take precedent over the humans.
March 17, 2013
Rated 5.0 out of 5.0 by antiquer2 Clean & Comfortable
Very happy with our stay. Very clean & staff was very friendly. Very nice complimentary breakfast. Would recommend this hotel!
March 7, 2013
Rated 4.0 out of 5.0 by Babs42 Mattress too firm
Mattress was a little too firm for my taste but appreciated how courteous and friendly front desk clerk was when we arrived in the middle of the night
March 5, 2013
Rated 3.0 out of 5.0 by Blgraves Very dated
Bed was clean. Coffee pot, clock, bath fixtures were VERY worn looking.
February 20, 2013
Rated 5.0 out of 5.0 by KimThunder Very accommodating staff!
I recently stayed at Tuscola Holiday Inn Express as did our entire team. The staff went out of their way to accommodate us and we were so appreciative. Will definitely stay here again!
January 3, 2013
Rated 5.0 out of 5.0 by Lola2013 Front desk
The weather was terrible and we were exhausted from a 10-hour car ride. And the gal at the front desk couldn't have been friendlier...or more helpful with a cot and other needs. Thank you Holiday Inn of Tuscola!
January 2, 2013
Rated 4.0 out of 5.0 by Doug1ofMany Nice People, Nice Place
Arrived late and left early.
Excellent front desk staff. Courteous and quick.
No stale, tobacco, or pet odors. Thank you!
Sink was clogged and drained very slowly -- told the front desk on the way out.
December 17, 2012
Rated 5.0 out of 5.0 by Connor44 Friendly Staff
Staff is wonderful! Nice lobby and dining room. Rooms could be cleaner; attention to detail is recommended.
December 16, 2012