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Rated 3.9 out of 5 by 68 reviewers.
Rated 5.0 out of 5.0 by clean rooms and great staff We will stay at this hotel again in the future, if you are going to the mall ,the location is great! The cleaning staff and front desk people were very helpful and pleasant to deal with. Baked cookies were a nice added touch! Great place for a family with small children. September 21, 2013
Rated 3.0 out of 5.0 by Customer Service was not the best We asked the front desk if we could use the conference room and was told no, that we could use the dining room for our team meeting. As we came back from our game, their was a large group in the dining area, so we would not fit our party of 25 in the dining area. We looked into the dark empty conference room and asked again if we could use the room again they said no, without a reason. We stayed for two nights. I left with my team to the field at 11am for a game. My room was never made up, no fresh towels or bathroom amenities. The room next to me had someone in it the night before, but I take it the maids didn't clean that room either since the bathroom fan was left on all day and night, which was hard to sleep listening to it. Our room didn't have a fridge in it either. I was not recognized as a platinum member when checking in, which is small potatoes, but I still like the treatment. Its a clean hotel but I will not be back to this one. September 5, 2013
Rated 2.0 out of 5.0 by no service Stayed 2 nights. After the first night, we left the room at 1030am and took the sign off the door. The cleaning lady saw us do this. When we returned to our room at 4:30pm, no cleaning had been done. I called the front desk. She apologized, said she would tell the GM and that if we needed clean towels, "we could come downstairs to the front desk to get them". No offer of bringing them to our room! Also, there was a very distinct smell of cat urine in the hallway. I reported it to the manager and said "we don't get very many cats here" and she would talk to maintenance! We have stayed here many times before without problems, but this time was the exception. Our bill was adjusted somewhat, but I don't feel we should have had to pay at all since the room was not touched by cleaning service. August 26, 2013
Rated 5.0 out of 5.0 by Great place, clean and friendly staff I have stayed numerous times at this facility over the past years. The staff is friendly. The hotel is located within walking distance of the outlet mall. While next to a highway, I never hear the traffic. Pool and hot tub always warm and clean. Breakfast is great, even my husband loves the spread. Great value and a place I will return to again. August 21, 2013
Rated 5.0 out of 5.0 by great place in the country A wonderful place to relax after battling road work and traffic on the interstates. I highly recommend the combination homemade candy store and restaurant in quaint downtown Tuscola. August 18, 2013
Rated 5.0 out of 5.0 by Excellent Staff Staff excellent. Friendly and efficient. Upgraded to over nice room. July 27, 2013
Rated 5.0 out of 5.0 by friendly staff Holiday Inn Express is always a favorite choice when choosing a hotel. This one was clean, nicely maintained, with comfortable beds. Quiet location and great to shop at the outlet mall. Will plan on staying here again when visiting the area. Staff very friendly and efficient. July 24, 2013
Rated 1.0 out of 5.0 by nice area,very expensive and staff was rude paid for a nice room and was put in a handicap room,not very pleased with service as all they did was move me to a single king room and paid nothing less or was not compensated one bit July 15, 2013
Rated 3.0 out of 5.0 by Didn't clean room for our 2nd night We stayed 2 nights,had ajoining rooms. On our 2nd day only 1 of our rooms got cleaned, when we said something to the desk they just gave us more towels. When we checked out and said something they said one of the deadbolts was locked. But the doors between the rooms were open when we left and completely shut when we got back to our room. It was very disappointing that nothing was done or no sorry was said. Wasn't trying to get a free night just an so sorry this happened would have been nice. They made us feel like it was our fault but didnt have any problem going thru 1 room into another to shut doors. Very dissappointed. July 9, 2013
Rated 3.0 out of 5.0 by next to highway My room faced i-57 a busy highway. you could hear trucks going bye in the night. if you stay here request a room that doesn't face the highway. sink water pressure not very good. shower was great. there breakfast was wonderful. for a free hotel breakfast this was the best. the front desk young woman was very friiendly and tried to be helpful. July 6, 2013
Rated 4.0 out of 5.0 by Kind and helpful staff I truly appreciated the kind words and assistant that Donna, the evening front desk staff member gave me on a road trip last week. It was late in the evening and raining so hard. I made it to my destination of Arcola but soon realized there was no Holiday Inn Express in Arcola. Apparently, I was confused. I called the phone # I had and I talked with Donna. She informed me that I had passed the motel by 10 miles. I turned around and start heading back and I called Donna again to verify that they did have my reservation. She had it right in front of her. She was awaiting my arrival. It was comforting to arrive and to be taken care of by the staff. I felt safe. This experience was so welcoming that once I continued on my way for the day down state, upon turning around to head back home, I decided to stop at Tuscola again for the evening. Which was a wise move because the storms were incredible that evening. Again I felt safe. Thank you June 8, 2013
Rated 4.0 out of 5.0 by Great Stay -Always Accomodating I have stayed at this hotel many times in the last year. The staff has been very attentive and welcomes me back by name each visit. If I have had an issue (and have only had to make two requests in 11 visits) the staff has attended to it immediately. The rooms are very clean and the housekeeping staff is very helpful. My only suggestion is with the breakfast; there is not a lot of variety if you are staying for more than one day, it does get a bit monotonous, also being diabetic it would be nice if there were some lower sugar and low-carb options, it would be nice if there was different fruit options, bananas every day gets boring. But I did appreciate the fridge in the room (in the king bedroom), so I can purchase my own groceries. June 7, 2013
Rated 5.0 out of 5.0 by Very attentive staff, clean room Over the years I have chosen to stay at Holiday Inns whenever possible when I travel. Holiday has always maintained a high level of customer service, cleanliness and professionalism. This stay was no different. At a time when many businesses have cut corners and lowered their standards Holiday stands out as a "class-act". This locations offers many amenities and the hot breakfast gave my wife and me a great start for the day. Thanks to the staff at Tuscola! We will be back soon. May 18, 2013
Rated 3.0 out of 5.0 by No Frig or Microwave My husband and I stay quite often at the Holiday Inn Express. This is the first one that didn't have a frig and micro in the room. When I asked why, was told that they only came in the rooms with king size beds. Also, being a rewards member we usually get a little gift when we check in. Meaning water, pretzels, etc. None here. Yet, the price was the same as the night before when we had the gift, frig and micro. April 7, 2013
Rated 4.0 out of 5.0 by Very nice Room was very clean except for the shower head. The queen beds were huge! Everything in the room and the public parts of the hotel seemed in great condition/new. The heating/cooling worked great and was quiet. We were right off the interstate and didn't hear a thing. In fact there was a noisy bunch in the lobby and we didn't hear them either. Couldn't hear other tv's or anything. It was GREAT! I've stayed in more expensive hotels before that you could hear your neighbors this location wasn't like that at all. I liked that the pillows were marked soft and firm. The only issue I had was that one of the beds was very soft, I didn't realize this till the next morning since there were 3 of us I didn't bother checking the other bed. This caused me to have a rough nights sleep. Didn't know if this was normal that one was firm and the other soft. March 25, 2013
Rated 5.0 out of 5.0 by Great Location TheHotel was easy to find and located to the Outlet Mall which was great for shopping. Very clean hotel with all the standard utilities such as a pool and breakfast and business office. Would stay again if in the area. March 18, 2013
Rated 3.0 out of 5.0 by misinformed about animals on property We stay at Holiday Inns quite often and always ask about pet policy as I have an allergy to pet dander. Upon check in, we asked and were told by the desk clerk on duty that animals are allowed but only on the back end of the 1st floor and since we were booked on the 3rd floor, there would be no encounter. Wrong. Upon coming down for breakfast on the 2nd morning of our stay, a man left the room 2 doors from us with 2 dogs and got on the elevator which we declined to take due to my allergy. Upon checking with the then on duty desk clerk, we were told there were no restrictions as to where pets were allowed. Manager was not there so I called manager after we arrived back home and all I got was, "I'm sorry". I am sorry too because I won't stay at this Holiday Inn again and because of the attitude, I won't recommend it either. I was very disappointed in the response by the manager. It seems the animals take precedent over the humans. March 17, 2013
Rated 5.0 out of 5.0 by Clean & Comfortable Very happy with our stay. Very clean & staff was very friendly. Very nice complimentary breakfast. Would recommend this hotel! March 7, 2013
Rated 4.0 out of 5.0 by Mattress too firm Mattress was a little too firm for my taste but appreciated how courteous and friendly front desk clerk was when we arrived in the middle of the night March 5, 2013
Rated 3.0 out of 5.0 by Very dated Bed was clean. Coffee pot, clock, bath fixtures were VERY worn looking. February 20, 2013
Rated 5.0 out of 5.0 by Very accommodating staff! I recently stayed at Tuscola Holiday Inn Express as did our entire team. The staff went out of their way to accommodate us and we were so appreciative. Will definitely stay here again! January 3, 2013
Rated 5.0 out of 5.0 by Front desk The weather was terrible and we were exhausted from a 10-hour car ride. And the gal at the front desk couldn't have been friendlier...or more helpful with a cot and other needs. Thank you Holiday Inn of Tuscola! January 2, 2013
Rated 4.0 out of 5.0 by Nice People, Nice Place Arrived late and left early. Excellent front desk staff. Courteous and quick. No stale, tobacco, or pet odors. Thank you! Sink was clogged and drained very slowly -- told the front desk on the way out. December 17, 2012
Rated 5.0 out of 5.0 by Friendly Staff Staff is wonderful! Nice lobby and dining room. Rooms could be cleaner; attention to detail is recommended. December 16, 2012
Rated 4.0 out of 5.0 by Nice quite place Me and my husband go shopping each year in Champaign and Tuscola. We usually stay in Champaign but this year we moved to Tuscola and was very impressed. The area is extremely nice and quiet and the service was wonderful. We really enjoyed our time at this hotel. December 15, 2012
Rated 4.0 out of 5.0 by Great people that keep the guest FIRST I have stayed at this hotel many, many times in the last 5 years. The current staff is exceptional because they get to know their guests and have exceeded my expectation in their attention to my needs.. Michelle and Aisha(sp?) are awesome... December 13, 2012
Rated 4.0 out of 5.0 by Clean and Modern Very nice property. Little recognition of my platinum status unfortunately but the room was clean and comfortable. Breakfast was standard fare nothing worth mentioning either way. Good value. December 11, 2012
Rated 5.0 out of 5.0 by Execellent Service The facility was easy to locate as indicated on the website and GPS directions.We came late ,tired and ready for a good nights sleep.The staff was very warm and helpful.We did not take advantage of the breakfast .I made some personal request online and all my request where granted .Thanks for a good night December 9, 2012
Rated 2.0 out of 5.0 by Lack of cleanliness Bathroom had "gunk" in the corners and the floor was "sticky" showing that it had not been cleaned properly. Short of staff and failed to have breakfast open on time. November 17, 2012
Rated 4.0 out of 5.0 by The Best I the Area We have stayed at several hotels in this area and the HI is by far the best. The staff is friendly and helpful. The rooms and the entire facility is clean and taken care of very well. The location is close to shopping and several restaurant choices. We recommend the facility. October 12, 2012
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