Rated 4.8 out of 5 by 53
Rated 5.0 out of 5.0 by Isym Excellent service and great value
We stayed at this HIE in November 2013 and could not have been more pleased. The room was clean, well maintained, and very comfortable. The breakfast was very convenient with good options for a range of diets. What made this a great stay, however, was how nice the staff were and the wonderful service we got. The front desk staff were very welcoming and accomodated our requests; the drinks, family games and hot towels were a nice touch at the end of a long day. We didn't expect this much from a "chain" and were pleasantly surprised. Thank you!
December 2, 2013
Rated 5.0 out of 5.0 by BKind1 Good Value and Food Variety
In general, our stay at Holiday Inn Express exceeded our expectations! The rates were reasonable, the room extremely clean and comfortable, and breakfast was plentiful with a nice variety.
My only recommendations are for a bit more fruit (banana was the only fresh fruit) and for a way to moisten the air (maybe this isn't possible, but the air conditioning dried out my throat, and I awoke several times to drink water). But we enjoyed our brief stay, and I suspect we will return when we visit Joshua Tree again. Thanks for a job well done!
November 21, 2013
Rated 5.0 out of 5.0 by MetalDetectingJon All around wonderful stay
No complaints at all. Reservations were easy to book on line. We booked a week in advance and got a better price than if we would have used AAA.
Wonderful friendly staff, clean comfortable rooms, nice breakfast. The pool looked very nice. I like the "indoor out door pool" even though we didn't use this time. If we were in this area we would stay here again.
November 14, 2013
Rated 4.0 out of 5.0 by OffroadAviator My home away from home.
I've been staying at the 29 Palms Holiday Inn Express for most of the last nine months. As a defense contractor, I travel all over the world and frequent several hotel chains. I always come back to the HIE in 29 Palms because the rooms are clean and quite. The staff has always been very professional and responsive to individual needs. My two biggest complaints are not unique to this location or chain and are really minor issues.
No one likes to be disturbed by the sound of a slamming door. All of the doors in this hotel are equipped with hydraulic door closers. Unfortunately, many of these closers are not adjusted properly and allow doors to slam shut. It's a minor issue that's easily solved. I would recommend that during their normal duties, housekeeping personnel check each door, interior and exterior, for quite operation and report issues to maintenance for resolution. It is a minor issue that becomes very annoying during a long stay.
My other complaint is with the breakfast selection. Many other hotel chains offer a variety of fresh fruit and a rotating menu. Gluten intolerance is well documented condition that affects a growing percentage of hotel guests. Offering locally grown, healthy breakfast options would be greatly appreciated by all guests.
Overall, this hotel offers a great value to it's guests and receives my recommendation to all travelers in the 29 Palms area.
November 14, 2013
Rated 5.0 out of 5.0 by KB65810 Made me feel like family
I travel many nights a week and stay in many different hotel brands. The Holiday Inn Express (Twenty-nine Palms) is an exceptional hotel. The reason I say this is because of their exceptional customer service. We recently spent a week there and were greeted everyday with smiles and kindness. Everyone from front desk, breakfast, and house keeping went out of their way to make us comfortable. I will be back as often as possible.
November 13, 2013
Rated 5.0 out of 5.0 by grandprant bed andgreat service
you are the best holiday inn by fare that we have ever stay in. your staff made are marine home coming the best we could ever hope for. the gave flags to wave and took care of are needs. thank you very much. Jim and Pat
November 9, 2013
Rated 5.0 out of 5.0 by sky1111 ruhiges gut gelegenes Hotel, nettes Personal
Das Personal ist sehr nett, zuvorkommend und hilfsbereit. In diesem Hotel hatten wir eine kostenlose Clubnacht gebucht, unsere Wünsche wurden vollkommen erfüllt.
Wasserdruck Dusche: könnte besser sein, es dauert eine Weile bis die Seife wieder runter ist
Zimmer: sind in Ordnung und sind sauber
Betten: sind in Ordnung
Hoteleindruck: ist in Ordnung
Lautstärke: ist in Ordnung
Parkplätze sind vorhanden und kostenlos, und reichen aus
WLAN ist kostenlos und die Daten werden beim einchecken mitgegegeben
Das Frühstück ist für die Hotelklasse ok, allerdings die Unmengen von Abfall die entstehen sind schlimm. Wie wäre es mal mit Geschirr zum Spülen.
Microwelle und Kühlschrank im Zimmer vorhanden
Klimaanlage ist erträglich
Pool ist vorhanden, wie bei allen HI-Ex recht klein
Die Verdunklung des Zimmer durch die Vorhänge ist sehr gut
Wünsche im Vorfeld bei der Buchung wie zb. oberes Stockwerk und weit weg vom Aufzug wurden erfüllt.
Dieses Hotel beteiligt sich am "GreenEngage" Programm, um den Gästen zu zeigen wie Energie und Müll gespart werden kann. Allerdings solange weiterhin Glühbirnen vor sich hinheizen und beim Frühstück Tellerschäumlinge, Plastikbesteck etc. benutzt werden, kann von Energiesparen keine Rede sein.
Fazit: dieses Hotel kann man empfehlen, es ist zwar direkt an der Hauptstrasse gelegen, ist aber dennoch sehr ruhig
October 30, 2013
Rated 5.0 out of 5.0 by vbmomma66 Highly Recommend
Friendly staff!! Property was very clean. Breakfast was good and had a good variety each morning.
October 17, 2013