Rated 4.8 out of 5 by 53
Rated 5.0 out of 5.0 by sheryln7 Great customer service!!!
I can't say enough about Jordan and Mona. They were beyond helpful and went the extra mile to make me feel important. I was in Joshua Tree for an important family event and amidst the chaos Jordan helped me with my reservation issues (mine not the hotels) and while there was pleasant and professional. Mona was kind and met our needs (bringing us towels, making suggestions). If I had known they got money for those tickets we filled out I would have filled out 100 each for them!!!
I recommend Holiday Inn Express in Joshua Tree to anyone!! I recommend Holiday Inn!!!
P.S. only issue with room was dead cricket in toilet and another but in bathroom but they may have come from the flowers we brought.
October 16, 2013
Rated 5.0 out of 5.0 by Jason218 A hotel is just a hotel, the staff makes it!
The staff here is phenomenal! From the front desk to the cleaning staff, all perform above and beyond. I had one issue while I was there, a crew outside of my room in the parking lot was making quite a bit of noise, I was promptly moved. The staff was helpful, courteous and professional. The breakfast was good, the coffee was very good.
The best part, my room was very clean everyday. You could tell the staff pays attention to the little details when it comes cleanliness. I wish I could remember names, there were specific people I wanted to mention but I can't remember names. I will stay here again, I will recommend to my company that we stay here on our next trip.
October 14, 2013
Rated 5.0 out of 5.0 by Queenpumpkin Can't say enough GOOD about this facility!
This was my second stay in less than a month and it was as excellent and relaxing as the first! The facility is spotless, comfortable and relaxing with great amenities. The staff is above and beyond in the customer service department, always extremely curteous, helpful and friendly. The only less than excellent is the breakfast food. Holiday Inn has got to get away from the pretend scambled eggs and paper thin wanna be bacon. If in this area again, I will certainly make this my stopping spot. This was a business trip, however, it is always the perfect facility for a vacation stay.
October 13, 2013
Rated 5.0 out of 5.0 by LKW1956 Joshua Tree Convenient
Comfortable, quiet, and prompt service. Appreciated the early check in. Friendly yet unassuming staff. Convenient location relative to Joshua Tree NP (unfortunately closed the weekend we were in the area) and Gram Parsons 40th Anniversary Memorial! Add to that the excellent weather- all very nice.
October 9, 2013
Rated 5.0 out of 5.0 by KatesTaree Best Motel in this area!
The staff were delightful, helpful, friendly and responsive. The rooms are very clean and well looked after. Breakfast and coffee was great!
I highly recommend it to anyone traveling to Twentynine Palms and the Joshua Tree National Park.
Thank you for your great service!
October 9, 2013
Rated 5.0 out of 5.0 by CaliBehr Excellent Property & Customer Service
We'd had a long day and the desk clerk could not have been kinder or more helpful. Really made us feel welcome. Room was very nice and we got a good night's rest. Breakfast was good with a variety of choices and plenty of tables and chairs.
October 9, 2013
Rated 5.0 out of 5.0 by Queenpumpkin Great room, wonderful staff!!!
This was a welcomed surprise, a bit different from most Holiday Inn, and I'm very thankful! The room was beyond excellent! A bit different layout (a big plus for someone who stays in a motel room 10 months out of the year), it was super clean, relaxing and enjoyable. The staff was above and beyond! Courteous, helpful and A+ in the customer service dept. There is nothing I would change about this facility and staff and if we are in the area again, we will most certainly stay here! You can't go wrong with this Holiday Inn!!!
October 7, 2013
Rated 5.0 out of 5.0 by Patrick4 Comfortable and great service.
Thank you for the plassant stay in 29 Palms. The staff were great and helpful. Jason was very helpful, by carrying in our suit cases.
October 2, 2013
Rated 5.0 out of 5.0 by MZPRE Nice Facility and Great Staff
Had a great stay at this property. Facilities are in very good condition and everything worked great in my room. Enjoyed the popcorn every night and the customer appreciation nights on Wed through Friday were a nice added bonus. The biggest plus for this property was the regular and strong coffee options. I have stayed in HI express hotels for several hundred nights and the usually weak coffee is a drawback. This idea really should be flowed up to corporate for nationwide implementation.
September 24, 2013
Rated 5.0 out of 5.0 by gunnysmom Staff Friendliness
Staff was very interested in our arrival and how we made it through the flooding and the rains.
September 12, 2013
Rated 5.0 out of 5.0 by DesertMan Beds are SO comfortable!
Very nice, clean hotel. Beds are extremely comfortable. Will definitely stay here again!
September 6, 2013
Rated 5.0 out of 5.0 by grammieja best on trip
we were on the road for five days and stayed in a variety of roadside hotels. this one was the best by far.......my daughter and granddaughter were delighted and we would definitely return when we return to Joshua Tree Park. Which, by the way, is also wonderful.
August 21, 2013
Rated 3.0 out of 5.0 by StarGazer DISINFECTANT SMELL WAS OVER-POWERING
We stayed just a short time, but the smell of disinfectant was over-powering in the room. In the hallway, there was just a "strong" smell.
The lobby didn't stink.
I recommended an alternate disinfectant.
August 16, 2013
Rated 5.0 out of 5.0 by Robert57 Great Service
Dear Holiday Inn Management,
My wife and I recently stayed at the Holiday Inn Express in Twentynine Palms from Friday 07/26/2013 through Monday 07/29/2013. I wanted to let you know that we were very impressed with several of your employee's. First is Mona who works in registration. She made sure that we had everything we needed at check in and provided us with a map and directions for local restaurants. She was friendly, always greeted us with a smile, and she had a great outgoing customer oriented attitude. She was exceptional! We were over-impressed with the service provided and the extra effort that she made to make sure we had everything we needed. It was very impressive that she took the time to make sure that everything was alright and that we were satisfied customers. She made us feel very welcome and her attention and concern for our needs was very sincere.
We would be remiss not to mention another employee (Lisa# that works in the breakfast area over the weekend. We can basically echo the same comments about her as well, she was also extremely friendly, always smiling, and displayed a pronounced obvious positive customer attitude.
There are also some other employees who displayed positive customer service #person in breakfast area on Monday), and I truly believe it is due to customer oriented leadership. We know how routine it is for customers to complain, and we wanted to send in a positive comment and express our thanks for a great stay which enhanced our visit to see our son in the Marines and his family, especially our new granddaughter.
Robert and Vicki
August 3, 2013
Rated 5.0 out of 5.0 by Chris2078 Great Place!!!!
You could not ask for anything more! The staff was great, and everything you could wish for they had available. Great breakfast, free popcorn and lemonade, pool, ice machines, and fantastic rooms!
I will recommend this place to anyone wishing to visit the area, terrific job guys!
July 30, 2013
Rated 4.0 out of 5.0 by tlayilr35 got what we paid for
Was satisfied with accommodations. Ryan at the front desk was really helpful and friendly. Would recommend to others.
July 23, 2013
Rated 5.0 out of 5.0 by Brian164 A True Oasis in the Desert
While driving from the Grand Canyon to Los Angeles we decided to break the trip in Twentynine Palms and see Joshua Tree National Park. I chose the Holiday Inn Express because of the reveiws on Trip Advisor and they were right.
Starting with the very attractive "walk-in" rate, to the expedited check in as a club member to the information about the town and the restaurant recomendations and the directions to the 4th of July fireworks, made for a short but memorable stay. Both front desk workers were wonderful and helpful. My wife left her purse in the breakfast room and we got a call within minutes that it was at the front desk.
I highly recommend this hotel if you are going to be in the area. It was very convenient to one of the park entrances and I am very pleased that we chose to stay here.
July 23, 2013
Rated 5.0 out of 5.0 by Fusser2012 Thumbs Up!
I was traveling with my 7 month old nephew and my sister in law. From our check in to our check out, our stay was great. The staff was awesome! Very friendly! Nothing but smiles and help!
The rooms are clean, comfortable and quiet. Very family oriented place. The breakfast was good. I highly recommend the biscuits and gravy! I woke up the next morning hoping they had more!
There is plenty of parking.
I definitely recommend this place and would stay there again in a heart beat!
July 10, 2013
Rated 4.0 out of 5.0 by Cruz2020 Stylish with great customer service
We checked in late at night and the front desk was very accommodating and knowledgable about the area. The room decor from the furnishings and floor to ceiling, were very stylish. The next morning the breakfast area was nice and clean and the selection was good and varied.
Check out was smooth and personnel were very helpful. We became IHG Rewards Club members because of this stay.
July 2, 2013
Rated 4.0 out of 5.0 by MilitaryVisit Enjoyable Stay
This was our last night in town before heading across country and it was very enjoyable. We were tired and grumpy by the time we made it to the hotel and we were greeted warmly and as priority club members right off. She was very helpful and made us feel very welcome. I would definitely recommend this hotel to my friends.
June 25, 2013
Rated 4.0 out of 5.0 by GeoffI Great welcome
We arrived to be greeted by Robert who quickly filled us in with all the information we needed for our stay in the area. Mona the receptionist sorted us out a room at the back away from the road. Rooms were large, comfortable and well equipped. Shower great after day in the desert heat and complimentary drinks and nibbles were very welcome. Bed comfortable and hotel generally quiet. Breakfast next morning had good variety and all well presented. All in all one of the best Holiday Inn Express hotels we have stayed in. Only point would be the noise of the air conditioning at night. But the room was cool without it in spite of the desert temperatures so no problem really.
June 6, 2013
Rated 5.0 out of 5.0 by JohnPS47 Great Place to stay in TwentyNine Palms
I had not intended to stay in Twenty Nine Palms, but my unexpected stay was made a very pleasant one by the great desk staff at the Holiday Inn. My room was great - clean and comfortable. The free breakfast was a bonus. I would most definitely stay there again if I were in the area.
June 5, 2013
Rated 5.0 out of 5.0 by Medley14th Very comfortable bed and clean room
the greeter was gracious and happy upon arrival late art night. We were taken care of right away and professionally.
Very happy with Holiday Inn!!
May 18, 2013
Rated 5.0 out of 5.0 by Cindyandmike2013 Awesome
It is nice to see the pride that we saw in your staff. We enjoyed our stay.
May 16, 2013
Rated 5.0 out of 5.0 by Bob28532 The Hotel I Always HOPE I Stop At
Frequent travelers knw the drill...you stop for the night at a chain hotel based on the name and past experience. You HOPE it's as good as you've come to expect. You HOPE the staff is friendly and helpful. You HOPE the room is clean. You HOPE for a good breakfast...
I stayed here on the 16th and 17th nights of a coast-to-coast-to-coast motorcycle trip. For the rest of this trip, and during future travels, I HOPE the hotels I stay at are as nice as this one!
April 25, 2013
Rated 5.0 out of 5.0 by LVHiker Great service and great location
I visit Joshua Tree NP yearly and it is nice to have a clean and comfortable hotel to stay at on my visits. It's all EXCELLENT ratings. The staff, the hotel, the breakfast and etc.
April 21, 2013
Rated 5.0 out of 5.0 by superhagar great place to stay
very modern, well kept property. quiet rooms. very nice breakfast. staff extremely well trained, courteous, and attentive!
April 8, 2013
Rated 5.0 out of 5.0 by Dabber An Unexpected Treat
Peg, the lady that checked us in, noticed that I was a priority member, and unexpectedly upgraded us to a suite. It was a wonderful treat, and totally unexpected but appreciated. The hotel was relatively new and had all the amenities that we desired. The room was quiet and close to the elevator which we requested. Peg also recommended a restaurant for us that met our desires. It was a wonderful stay, and if in the area again, we will definately stay here.
April 5, 2013
Rated 4.0 out of 5.0 by Ey77 Great Service
Service personnel were professional and friendly...
April 3, 2013
Rated 5.0 out of 5.0 This place is great
This is an extremely comfortable and relaxing place to stay. The gym is better than most hotel gyms, wifi good, rooms spacious, beds amazing. I can't think of any problems with the place. Obviously ideal for JT National Park.
March 31, 2013