Rated 4.7 out of 5 by 130
Rated 5.0 out of 5.0 by york97 customer service
The front desk help was wonderful especially Mona. She worked quite a bit of the time we stayed as we stayed for 3 nights there. We were able to cook outside at the pool and enjoy our family time with our son and his lovely family. Mona assisted us in that endeavor as well. She was very helpful. Thanks.
July 11, 2014
Rated 5.0 out of 5.0 Really a GREAT PLACE.
We stayed 5 nights it was great. Very clean all the staff smiled and said hello. Nice pool and breakfast area.
July 9, 2014
Rated 5.0 out of 5.0 by alppap123 Wonderful Experience
The staff were extremely inviting and friendly. The room as spacious, clean, quiet and comfortable. The hotel is near the entrance to Joshua Tree. Breakfast is the standard HIE, but is good. The staff kept the products available and the area clean. There is plenty of room to sit in the breakfast area.
July 7, 2014
Rated 4.0 out of 5.0 by teles great service
staff more knowledge to there job and fiendly.
i recommend to anybody to check the hotel it self
a lot of game and snack during our stay my wife like it.
July 7, 2014
Rated 5.0 out of 5.0 by waltaz Great hotel
I was really impressed with this property. Was visiting my daughter at the Marine base, and checked in late. No problem. Everything was clean and neat and very well maintained. Staff was pleasant and helpful. I strongly recommend this, and would stay here again.
July 6, 2014
Rated 5.0 out of 5.0 by lb sm Holiday Inn Express Joshua Tree, California
Great Employees and a very nice place to stay. I highly recommend this hotel. I have stayed in other hotels in the 29 Palms area and this hotel is the BEST and only hotel I would recommend.
July 2, 2014
Rated 5.0 out of 5.0 Nice rooms
nice hotel with efficient, friendly staff, good breakfast with a large variety of hot
July 2, 2014
Rated 3.0 out of 5.0 by desertfun67 Chlorine Soup
The room was clean and comfy and the staff was very helpful. The small pool was crowded and super- chlorinated and the fitness machines were of lesser quality and seemed tired. Breakfast was fine if you enjoy processed and/or animal-based foods. We brought our own dishes to avoid the styrofoam and plastic, and supplemented the processed foods with healthier choices.
June 29, 2014
Rated 5.0 out of 5.0 by harleybiker209 Friendly
Friendly staff, made the short business trip enjoyable since the hotel was close to 29 Palms MCB.
June 29, 2014
Rated 5.0 out of 5.0 by clhT Great job overall!
As a real customer who stayed there with my family for several days after staying there three years ago, we loved it. Everything was great, staff very helpful.
June 27, 2014
Rated 3.0 out of 5.0 by Yoshi 1932 Hot Room
Attractive hotel with easy access to highway and local shopping. Staff were pleasant and rooms clean. Beds were the average commercial mattress with some sagging. Unfortunately the rooms were hot upon check in and would not cool down until early morning. The air conditioners would cool for a couple minutes then turn to fan even though the room was much hotter than the selected temperature. We had two rooms and same for both rooms. My wife likes a hot shower and complained that water was not warm enough. I wonder if the owner sets the a. c. and temps to save money on utilities. Duty Manager reduced our rate by $30.00 per room but would have preferred a good nights sleep.
June 25, 2014
Rated 5.0 out of 5.0 by Dave K_Tulsa Great Place to Stay
As stated previously - the front desk staff was very helpful when I checked in to provide me with a map of all the local eating establishments. They assisted me when there was a problem with the printer in the business office, and were all around, nice people.
June 25, 2014
Rated 5.0 out of 5.0 by Leetha Great Hotel!
I wanted to specifically mention Mona. She is a customer service champion! I work at a hotel in Utah and I definitely wanted to pack her away and bring here to work here! The entire stay was great! Very nice property. Breakfast host was attentive and genuine as well!. Kudos to you all!
June 6, 2014
Rated 5.0 out of 5.0 by AndrewFL Well in line with what is expected with this hotel chain
Excellent value, the suite we stayed in was very spacious for only a little more than a regular room. Customer service was excellent.
I made an effort to remember the names of the persons who made the stay comfortable so I could recognize them in the best employee competition.
June 4, 2014
Rated 4.0 out of 5.0 by Cindeep Great Stay
We made our reservation for four and at the last minute two of our party could not come. The clerk acted very put out when we told him of the situation. Other than that, our stay was very nice and we will stay there again.
June 4, 2014
Rated 5.0 out of 5.0 by Chujong Excellent hotel
My daughter and I really love staying at this hotel due to many reasons. For me, I like the room rate, friendliness of the staff, quietness of the room, and cleanliness of the entire facility. As for my daughter, she enjoys the temperature-controlled swimming pool. We both agreed that the free breakfast is so yummy! :) We both highly recommend this hotel.
June 3, 2014
Rated 5.0 out of 5.0 by Lagill1 Great service nice pool
We had a great stay. The staff was great and very helpful. We enjoyed the pool area with sun and shade, providing a great Experience.
May 29, 2014
Rated 4.0 out of 5.0 by DZLROK Great property in the high desert
I would like to qualify the average score on comfort. The property is great. We stayed in two rooms, both were clean, well laid out, and modern. The problem was that the second room had a musty/damp smell. I am not sure why, I suspect the air conditioner, but am not sure. Otherwise, great breakfast, clean pool, HOT hot tub, cozy beds, amazing location, and as always free wifi.
The young lady, Kaitlyn, who checked us in both nights was possibly the best hotel employee I have ever had the pleasure of dealing with. She was smart ,professional, and very welcoming. I hope IHG has the good sense to do what it takes to keep her in their employ.
May 21, 2014
Rated 5.0 out of 5.0 by Woody and Pixie If you have to be in 29 Palms, this is a great place to stay
Staff is very friendly, very helpful. Hotel is modern and clean. Fitness room has a great rack of dumbbells and place to use them. Convenient to Marine Corps Air Ground Combat Center. Rooms are very spacious and comfortable. Everything works well! Highly recommended.
For a great Thai dinner, try Red Lotus in downtown and for a good hike, 49 Palms trail. Both about 2-miles from this hotel in opposite directions.
May 11, 2014
Rated 5.0 out of 5.0 Weekend Stay
Called the central reservations and I was informed there were no rooms available. Really needed to stay another night so I call the hotel directly and there were rooms available.
May 1, 2014
Rated 5.0 out of 5.0 by Krissy Great Hotel
Stayed for 2 nights while visiting Joshua Tree NP. Great hotel and all the staff were awesome. Karen the breakfast server was amazing and oh so friendly. The clerk that checked us in was wonderful also. Pool and Hot tub were great too. I would stay here again.
April 27, 2014
Rated 5.0 out of 5.0 by Chip1ster Great Room
I worked at night and was pleased with the black out curtains while sleeping during the day. The air-conditioning was fantastic as well as the lack of noise that could be heard from the hallway and surrounding rooms. Very peaceful. The housekeeping staff was very cooperative while working around my schedule.
April 26, 2014
Rated 5.0 out of 5.0 by USMCmom25 excellent choice
I just spend the best 6 days there.. nice clean room.
Awesome staff always willing to help in any way. Great
breakfast plus pop and popcorn served daily..
I can't wait to go back!!!
April 10, 2014
Rated 5.0 out of 5.0 by BL1066 Comfortable bed, nice room, wonderful staff.
Ideal location as a base for visiting Joshua Tree National Park. Breakfasts were great. The free popcorn in the afternoon was much appreciated.
March 25, 2014
Rated 5.0 out of 5.0 by ccstar Great for visiting Joshua Tree National Park
This is an ideal location if you plan on visiting the Joshua Tree National Park. The hotel staff was extremely friendly. Good breakfast. And a very nice room.
March 7, 2014
Rated 5.0 out of 5.0 by Jimbo46 Great place
The hotel was one of the best stays I've experienced. Exceptional for a chain. The breakfast selection and cleanliness was above other chains we stayed at. Staff very friendly
February 26, 2014
Rated 5.0 out of 5.0 by KW54 Convenient for Joshua Tree National Park
The hotel was easy to find, staff welcoming and breakfast served early so that we could be on our way to the park. We also took advantage of the pool, spa and exercise room.
February 24, 2014
Rated 2.0 out of 5.0 by SoCal27 Constant Highway Noise at this one!
This hotel is right on the highway through 29 palms. I would stay somewhere off the main drag if you want quiet. Was not too impressed!
February 23, 2014
Rated 5.0 out of 5.0 by Mike9033 Great place to stay for Joshua Tree
Nice welcome. Very helpful for guiding us around. Great room. Breakfast choices the usual, but plentiful and warm (when you want it warm.) Always hoping for some gluten free options, but the eggs and meats make do. Just hate to eat them every day.
Staff was great. Everyone friendly and helpful. Fine access to Joshua Tree, or the base if you are heading there.
We will stay there again and probably bring some additional family along.
February 12, 2014
Rated 5.0 out of 5.0 by WSWarren Great Location and Service
The Twentynine Palms/Joshua Tree HIE is a great little hotel with the amenities more often found in larger hotels. The Staff of this hotel all take pride in their work and provide the guest with absolutely everything they could as for!
February 10, 2014