Rated 4.8 out of 5 by 101
Rated 3.0 out of 5.0 by StarGazer DISINFECTANT SMELL WAS OVER-POWERING
We stayed just a short time, but the smell of disinfectant was over-powering in the room. In the hallway, there was just a "strong" smell.
The lobby didn't stink.
I recommended an alternate disinfectant.
August 16, 2013
Rated 5.0 out of 5.0 by Robert57 Great Service
Dear Holiday Inn Management,
My wife and I recently stayed at the Holiday Inn Express in Twentynine Palms from Friday 07/26/2013 through Monday 07/29/2013. I wanted to let you know that we were very impressed with several of your employee's. First is Mona who works in registration. She made sure that we had everything we needed at check in and provided us with a map and directions for local restaurants. She was friendly, always greeted us with a smile, and she had a great outgoing customer oriented attitude. She was exceptional! We were over-impressed with the service provided and the extra effort that she made to make sure we had everything we needed. It was very impressive that she took the time to make sure that everything was alright and that we were satisfied customers. She made us feel very welcome and her attention and concern for our needs was very sincere.
We would be remiss not to mention another employee (Lisa# that works in the breakfast area over the weekend. We can basically echo the same comments about her as well, she was also extremely friendly, always smiling, and displayed a pronounced obvious positive customer attitude.
There are also some other employees who displayed positive customer service #person in breakfast area on Monday), and I truly believe it is due to customer oriented leadership. We know how routine it is for customers to complain, and we wanted to send in a positive comment and express our thanks for a great stay which enhanced our visit to see our son in the Marines and his family, especially our new granddaughter.
Robert and Vicki
August 3, 2013
Rated 5.0 out of 5.0 by Chris2078 Great Place!!!!
You could not ask for anything more! The staff was great, and everything you could wish for they had available. Great breakfast, free popcorn and lemonade, pool, ice machines, and fantastic rooms!
I will recommend this place to anyone wishing to visit the area, terrific job guys!
July 30, 2013
Rated 4.0 out of 5.0 by tlayilr35 got what we paid for
Was satisfied with accommodations. Ryan at the front desk was really helpful and friendly. Would recommend to others.
July 23, 2013
Rated 5.0 out of 5.0 by Brian164 A True Oasis in the Desert
While driving from the Grand Canyon to Los Angeles we decided to break the trip in Twentynine Palms and see Joshua Tree National Park. I chose the Holiday Inn Express because of the reveiws on Trip Advisor and they were right.
Starting with the very attractive "walk-in" rate, to the expedited check in as a club member to the information about the town and the restaurant recomendations and the directions to the 4th of July fireworks, made for a short but memorable stay. Both front desk workers were wonderful and helpful. My wife left her purse in the breakfast room and we got a call within minutes that it was at the front desk.
I highly recommend this hotel if you are going to be in the area. It was very convenient to one of the park entrances and I am very pleased that we chose to stay here.
July 23, 2013
Rated 5.0 out of 5.0 by Fusser2012 Thumbs Up!
I was traveling with my 7 month old nephew and my sister in law. From our check in to our check out, our stay was great. The staff was awesome! Very friendly! Nothing but smiles and help!
The rooms are clean, comfortable and quiet. Very family oriented place. The breakfast was good. I highly recommend the biscuits and gravy! I woke up the next morning hoping they had more!
There is plenty of parking.
I definitely recommend this place and would stay there again in a heart beat!
July 10, 2013
Rated 4.0 out of 5.0 by Cruz2020 Stylish with great customer service
We checked in late at night and the front desk was very accommodating and knowledgable about the area. The room decor from the furnishings and floor to ceiling, were very stylish. The next morning the breakfast area was nice and clean and the selection was good and varied.
Check out was smooth and personnel were very helpful. We became IHG Rewards Club members because of this stay.
July 2, 2013
Rated 4.0 out of 5.0 by MilitaryVisit Enjoyable Stay
This was our last night in town before heading across country and it was very enjoyable. We were tired and grumpy by the time we made it to the hotel and we were greeted warmly and as priority club members right off. She was very helpful and made us feel very welcome. I would definitely recommend this hotel to my friends.
June 25, 2013
Rated 4.0 out of 5.0 by GeoffI Great welcome
We arrived to be greeted by Robert who quickly filled us in with all the information we needed for our stay in the area. Mona the receptionist sorted us out a room at the back away from the road. Rooms were large, comfortable and well equipped. Shower great after day in the desert heat and complimentary drinks and nibbles were very welcome. Bed comfortable and hotel generally quiet. Breakfast next morning had good variety and all well presented. All in all one of the best Holiday Inn Express hotels we have stayed in. Only point would be the noise of the air conditioning at night. But the room was cool without it in spite of the desert temperatures so no problem really.
June 6, 2013
Rated 5.0 out of 5.0 by JohnPS47 Great Place to stay in TwentyNine Palms
I had not intended to stay in Twenty Nine Palms, but my unexpected stay was made a very pleasant one by the great desk staff at the Holiday Inn. My room was great - clean and comfortable. The free breakfast was a bonus. I would most definitely stay there again if I were in the area.
June 5, 2013
Rated 5.0 out of 5.0 by Medley14th Very comfortable bed and clean room
the greeter was gracious and happy upon arrival late art night. We were taken care of right away and professionally.
Very happy with Holiday Inn!!
May 18, 2013
Rated 5.0 out of 5.0 by Cindyandmike2013 Awesome
It is nice to see the pride that we saw in your staff. We enjoyed our stay.
May 16, 2013
Rated 5.0 out of 5.0 by Bob28532 The Hotel I Always HOPE I Stop At
Frequent travelers knw the drill...you stop for the night at a chain hotel based on the name and past experience. You HOPE it's as good as you've come to expect. You HOPE the staff is friendly and helpful. You HOPE the room is clean. You HOPE for a good breakfast...
I stayed here on the 16th and 17th nights of a coast-to-coast-to-coast motorcycle trip. For the rest of this trip, and during future travels, I HOPE the hotels I stay at are as nice as this one!
April 25, 2013
Rated 5.0 out of 5.0 by LVHiker Great service and great location
I visit Joshua Tree NP yearly and it is nice to have a clean and comfortable hotel to stay at on my visits. It's all EXCELLENT ratings. The staff, the hotel, the breakfast and etc.
April 21, 2013
Rated 5.0 out of 5.0 by superhagar great place to stay
very modern, well kept property. quiet rooms. very nice breakfast. staff extremely well trained, courteous, and attentive!
April 8, 2013
Rated 5.0 out of 5.0 by Dabber An Unexpected Treat
Peg, the lady that checked us in, noticed that I was a priority member, and unexpectedly upgraded us to a suite. It was a wonderful treat, and totally unexpected but appreciated. The hotel was relatively new and had all the amenities that we desired. The room was quiet and close to the elevator which we requested. Peg also recommended a restaurant for us that met our desires. It was a wonderful stay, and if in the area again, we will definately stay here.
April 5, 2013
Rated 4.0 out of 5.0 by Ey77 Great Service
Service personnel were professional and friendly...
April 3, 2013
Rated 5.0 out of 5.0 This place is great
This is an extremely comfortable and relaxing place to stay. The gym is better than most hotel gyms, wifi good, rooms spacious, beds amazing. I can't think of any problems with the place. Obviously ideal for JT National Park.
March 31, 2013
Rated 5.0 out of 5.0 by FromDC Great hotel!
This is one of my favorite hotels, even though it is in the middle of nowhere. The staff is great, and they go out of their way to be friendly and helpful. You can tell this place is run by people who take pride in their work and are attentive to detail.
March 27, 2013
Rated 5.0 out of 5.0 by Bluedogg Pleasant surprise!
We stayed in this hotel on our way to Joshua Tree. We came in later in the day and very tired. The woman that greeted us at the desk was fantastic, she was welcoming, friendly and instantly made us feel better for just stopping by. The hotel is newer , clean typical Holiday Inn, on the good side for this chain. But it is the staff that makes this place stand out. I spend several nights every year in hotels, I rate this hotel as one of the best.
March 27, 2013
Rated 5.0 out of 5.0 by Tina54 Clean!
Holiday Inn Express' are consistently clean, in good condition, and the complimentary breakfasts are always good. The Holiday Inn Express at Twentynine Palms was no exception. The room and bathroom were very clean, the fitness room had equipment that was in excellent condition, the pool area was clean and comfortable and the complimentary breakfast was excellent.
March 22, 2013
Rated 5.0 out of 5.0 by itisme great staff services
front desk host - ryan and mona and the other very very nice lady that is normally in the morning are great front desk personnel.
Robert (Bob) is a great host in the evening manager hospitality service.
March 14, 2013
Rated 4.0 out of 5.0 by akbl good points, bad point
The hotel is very clean and comfortable but seemingly way overpriced for the area. This is a remote area of CA and they use that to their pricing advantage. But I'm sure this hotel is the best town.
March 4, 2013
Rated 5.0 out of 5.0 by Jim5389 Great place to stay
This hotel is one of the nicest Holiday inn Express properties that I have ever stayed at. Great hot tub and HEATED pool helped us relax after a day of hiking in Joshua Tree national park. A friendly staff and good breakfast also made our stay perfect. Comfortable beds, large selection of tv channels and a very clean room were nice too. If we come back to the area, this is where we will stay.
February 11, 2013
Rated 5.0 out of 5.0 by Cosmo8418 Nice place
Great service, nice staff, clean rooms.
Wish they could do something about breakfast.
January 15, 2013
Rated 4.0 out of 5.0 by traveler49 traveler
Nice motel with awesome staff. Enjoyed my stay very much
January 12, 2013
Rated 5.0 out of 5.0 by Spinner41 Very comfortable room, bed, and service.
I enjoyed my stay very much. Wanted a clean place to relax. Also enjoyed watching the New Years Rose Parade in my room on such a nice television.
January 6, 2013
Rated 5.0 out of 5.0 by lucasc Extra service
Staff was able to provide for our needs quickly with genuine enthusiasm. They provided extra bed when needed as well as ease of access to facility. Thank you.
January 2, 2013
Rated 5.0 out of 5.0 by sandyfl Great staff, nice facilities, great breakfast
We stay here every visit to Joshua Tree. The staff are excellent and extremely helpful. Great location, nice breakfast selection and a very comfortable room
November 30, 2012
Rated 5.0 out of 5.0 by cuky lovely rooms and great service
Everything in this place is just perfect. Location, service and amenities.
November 27, 2012