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Rated 4.3 out of 5 by 131 reviewers.
Rated 5.0 out of 5.0 by Very nice place to stay Very nice and clean place to stay. Breakfast was very good and there was a great selection of food to choose from. Will stay again if ever in the vicinity of Tyler Texas December 19, 2014
Rated 5.0 out of 5.0 by Great Stay in Tyler The hotel was very nice, staff welcomed me upon arrival and overall a very comfortable stay. December 15, 2014
Rated 2.0 out of 5.0 by Won't stay here again Well... I've been a loyal IHG customer for a long time. At check-in, the young lady at the counter wouldn't make eye contact with me, didn't say anything about my IHG status, offer the options of points vs. snack, describe the breakfast protocol or mention any hotel amenities. I feel that I went out of my way to be nice because I thought that perhaps she was just having a bad day. In fact---when I got to my room, I thought "maybe this is a Holiday Inn as opposed to a HI Express, which would explain why breakfast wasn't mentioned". Then, I looked at the sign on the wall which clearly said Holiday Inn Express. Oh well. Next time, I'll stay elsewhere. Those of us who travel a lot just want someone to be nice to us when we check in at the hotel after a day on the road. December 8, 2014
Rated 5.0 out of 5.0 by Excellent Beds and Great Customer Care Team Great stay! Comfortable beds and well supplied rooms December 3, 2014
Rated 3.0 out of 5.0 by Disappearing Maid I stay here about 1-2 times a month during basketball season. Our daughter plays for UT Tyler and this location is very close to the University. Check in was great as usual and room was perfect. Next morning we left out around 11am to go do some clack Friday shopping and hit the malls. We returned at 3:45pm and noticed that the room had not been cleaned. I called down to the fron desk and asked why hadn't out room been cleaned yet, the young lady said that the maids were still on the 1st flloor and were working thier way up. Well I knew this wasn't true because when we left out that morning the were working the same flloor we were on but I said hat's fine because we were going back out again. We returned back to the hotel at 7:45pm and the room still hadn't been cleaned. I again called the front desk and was told that the maids had all left for the day and the manager was gone for the day. She said that someone from the cleaning crew would be back in around 8pm. At 8:45 one of the maids knocked on my door and asked if she could clean the room. We were already settled in for the evening so I told her no but we could use some clean towels because most of ours were dirty. All she had were hand towels and she said she would bring back some face towels soon. She never returned with the face towels. I am hoping this was just an oversight, because I really like staying at this hotel. RS December 2, 2014
Rated 5.0 out of 5.0 by Louisiana vistor Enjoyed staying at this Holiday Inn Express, this was not first time. My granddaughter enjoyed the pool and all of us the hot breakfast. Will stay at this motel again. November 29, 2014
Rated 4.0 out of 5.0 by Great nights sleep The bed and room were great. Staff were friendly and accommodating. The only thing I did not like were the choices at the breakfast and the size of the fitness center. November 28, 2014
Rated 5.0 out of 5.0 by Great Choice Great place to stay clean,comfortable,and friendly staff!! November 27, 2014
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