Rated 4.2 out of 5 by 163
Rated 3.0 out of 5.0 by Mediocre 56 So So
Friday's night manager very rude, breakfast food at best was mediocre, rooms comfortable and clean
May 19, 2015
Rated 5.0 out of 5.0 by LTNO Great Hotel
Everything was great. Staff courteous and helpful. Rooms clean and supplied with everything we needed.
May 5, 2015
Rated 4.0 out of 5.0 by bennyt88 Comfortable room, good service, good environment
Thoroughly enjoyed my experience at the Tyler location. Could use a boost in food options and certain amenities in order to justify the slightly higher room cost (in comparison to other IHG properties), but overall was a great stay.
May 4, 2015
Rated 5.0 out of 5.0 by DJRMRUSH Nice Get Away
Went for our Anniversary. Staff had rose petals and card left for us. Really quiet. Friendly staff
April 29, 2015
Rated 1.0 out of 5.0 by Coder1832 Horrible Service
I have stayed with Holiday Inn before but never this location in Tyler, TX. The experience was one I would not like to go through again. I had to make 2 reservations even though I was staying 2 consecutive days. The housekeepers kept coming in my room after I checked in. The shower had long hair everywhere. My credit card was charged twice even though I explained to the agents how my reservation was to be taken care of. To this day, I am still trying to get my money back that they charged extra. What's worse is on Saturday, I had to come to the front desk to check out and re-check in even though I was the same person and the same reservation. There appeared to be no communication between the staff and no apologies were made for the inconveniences I experienced. If I am in Tyler again, I will NEVER stay st this location again nor recommend it to anyone else.
April 29, 2015
Rated 5.0 out of 5.0 by forgranted Comfortable bed and great service.
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April 23, 2015
Rated 4.0 out of 5.0 by gran5 indoor pool
We loved being able to swim even though it was not great weather outside.
April 21, 2015
Rated 5.0 out of 5.0 by andy2510 Comfortable Stay
Clean hotel; friendly staff; comfortable guest room and quality breakfast
April 20, 2015