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Rated 4.2 out of 5 by 109 reviewers.
Rated 5.0 out of 5.0 by Great location, comfortable room We were in Tyler for a wedding. All of the out-of-town guests stayed at this hotel. The hotel placed all of the guests together in the same wing, which was very nice. The hotel was convenient to the wedding, but I would choose this hotel if I were staying in Tyler for another reason. The buffet was very good, and the room was very comfortable. October 15, 2014
Rated 4.0 out of 5.0 by Ashley Ashley was great, she was able to help us out wen the other ladies were not. She took the time and really looked outfit us. October 14, 2014
Rated 1.0 out of 5.0 by Lack of Maintenance This facility really needs to step up its game in the maintenance of the bathrooms. October 9, 2014
Rated 1.0 out of 5.0 by Horrible Experience Did not get over an hour of sleep due to young girls next door being awful-loud and disrespectful of others. The staff was notified twice and nothing was corrected. The third time we went down to the front desk and spoke to the staff, a new female just went on duty(around midnight time frame) and she finally went up to converse with the young females next door. We heard them arguing in the corridor but, the noise remained for hours. We asked the next morning to speak to a manager and never received a call-even after requesting several times to speak to someone. Needless to say, we spent a large amount of money on one night of misery. It was awful and do not recommend this property to anyone that would like a night of rest or, anyone that would like customer service. It was a total waste of time and money. We traveled to enjoy the weekend yet, were too exhausted from lack of sleep to enjoy anything. October 7, 2014
Rated 5.0 out of 5.0 by Indoor Pool Friendly helpful staff. No problems what so ever with our stay. October 7, 2014
Rated 5.0 out of 5.0 by great stay after a previously bad stay at this hotel they more than made up for it. enjoyed time there. October 4, 2014
Rated 2.0 out of 5.0 by Was a little underimpressed.... We attended a conference in Tyler and a friend made this reservation for me. We were greeted by what seemed to be a pleasant receptionist until there was an issue with our reservation and her demeanor and attitude quickly changed.... There were three of us and somehow we had gotten put in one king room with a fold out couch.. ok, so we will just make the best of it. We load on to the elevators which were VERY shaky. They jar and jolt making horrible noises as you start and stop. Very unsettling. Then when we get in our hotel room and I start to make out the couch bed. It had dried noodles on the cushions and the couch had probably NEVER been moved to be vacuumed under. There was tons of dried food and popcorn under it. Then as I unfolded the sheets and comforter, the comforter had either not been cleaned or it was VERY stained. I had to call for another one. All of the other staff was pleasant and our stay was semi-enjoyable here. I have stayed at many Holiday Inn Expresses, in fact, it has always been my family's choice of stay. However, I was simply not impressed by this and think that some improvements could be made. September 30, 2014
Rated 5.0 out of 5.0 by Friendly and Spotless We were attending a baseball tournament and was grateful to have a clean, safe place to rest. It was comfortable and quiet!! Just what we needed! Thank you. September 24, 2014
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