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Rated 4.3 out of 5 by 86 reviewers.
Rated 5.0 out of 5.0 by great service great food great time loved all of it == pool opened till 11pm wow staff was amazing nice quite hotel and easy access to all attractions == July 17, 2014
Rated 2.0 out of 5.0 by bad day Apparently the staff had a bad day on our stay. Normally a great place to stay. Staff didn't provide details on use of jacuzzi tub some rooms have different techniques on operating jacuzzi. When problem was reported they just replied that we should have been told. Jacuzzi room was a special gift for my wife. Normally great hotel. July 2, 2014
Rated 2.0 out of 5.0 by Tyler Visit The tub/ shower had more water coming out of the bottom vs the shower head, could have used a vacuum of the floor, parking was tight, perhaps the lawn crew should not take up 8-10 spaces, closet doors did not close properly , over priced for the value June 30, 2014
Rated 5.0 out of 5.0 by Tyler Quiet place to sleep. Good location. The only bad thing I would say is the lotion in bathroom was used and not a new one. June 29, 2014
Rated 5.0 out of 5.0 by A home away from home We come to Tyler quite often, and we always stay at this hotel. It's location is perfect for our needs. The room is always clean and we always need the coin laundry which is also clean and in good working order. The staff is friendly and helpful. Overall, a good experience. June 26, 2014
Rated 4.0 out of 5.0 by Hated the bathroom- pool was nice I paid extra for the king suite with the Jacuzzi tub- the tub had hair in it (not ours) and a HUGE crack in the floor of the tub. The water pressure of the shower was awful June 20, 2014
Rated 5.0 out of 5.0 by Rate for the Room I do not like the fact that the room rate changed from the first night to the second night. I think that I should be quoted a room rate and whether I stay one night or 6 nights, it should be charged the same each night. I was not aware that the rate would change daily. Upon checking out, I asked the front desk and I was told that the rate changes daily and each day of my visit, I would have paid a different rate. I stay at many hotels and I did not know this was hotel policy. June 19, 2014
Rated 3.0 out of 5.0 by Comfortable bed Dirty room The first room i was put in wasn't even cleaned, the second room was clean except the bathroom witch was dirty and missing a few items. When they cleaned the room the next day the bathroom was still dirty and the missing items was replaced. June 7, 2014
Rated 4.0 out of 5.0 by Great service The customer service was great during our stay. They were very helpful at check in and check out and were very helpful with restaurant suggestions and directions. The room was fairly clean but could have been vacuumed better. The sheets on one bed either had a stain or were dirty. The bathroom was clean and they were good about bringing fresh towels. June 4, 2014
Rated 2.0 out of 5.0 by Worm infested. We had worms crawling all over the room and on our beds. They were on the roof and in the bathrooms. We told the front desk and they told the housekeeping staff. Big Deal. I want a comp room and a refund of this room. June 4, 2014
Rated 5.0 out of 5.0 Comfortable stay We enjoyed our stay and would return. This was our first time in Tyler, Tx and we were there for a concert. The room was a lot better than the concert!!!! June 1, 2014
Rated 5.0 out of 5.0 by great service Georgia, was terrific! Really made our stay fantastic! She helped us out when we needed a second room for family. The beds were very comfortable and the breakfast was awesome. Highly recomend this location to anyone that visits Tyler! May 23, 2014
Rated 5.0 out of 5.0 by Convenient and comfortable The location was very convenient, located on Loop 323 South. The breakfast area was nice, having a view of the indoor pool. Would stay at this location again. Warm cookies available in the afternoons:) May 17, 2014
Rated 4.0 out of 5.0 by Very Enjoyable We stayed in the executive suite which was very nice and clean. Our bed and pillows were very comfortable.. The kiddos slept on the fold out queen sofa bed, the mattres on that could have been a little better but over all was alright. We look forward to our next stay for the other upcoming soccer tournament . Oh and having NBC sports channel to watch the Sunday Premier League soccer games was a big plus. May 14, 2014
Rated 5.0 out of 5.0 by Great Value This hotel is a great and wonderful value. I would recommend it to anyone. The staff was so considerate and accommodating. May 13, 2014
Rated 5.0 out of 5.0 by Nice place Nice quiet Holiday Inn. It is next to the railroad tracks, but there were not trains running that day. Staff was helpful and put us up where we wanted to stay. April 23, 2014
Rated 5.0 out of 5.0 by Front desk staff is the best! We stay at this hotel frequently to attend UT Tyler tennis events. We are always welcomed by name when we arrive. And of course, we love the cinnamon rolls! April 9, 2014
Rated 5.0 out of 5.0 by Very comfortable bed and nice place I travel alot with my job and I always stay at the Holiday Inn and suites. I have not had bad service yet. The one here in Tyler, Tx. was amazing!!! March 24, 2014
Rated 5.0 out of 5.0 by Tyler hotel on the Loop This Holiday inn express is a good example of "what to do right". I have been staying here monthly for about 2 years with only a few instances of staying somewhere else. The hotel has been maintained very well. Service is always excellent and the rooms are clean. I stayed up the way at the full line Holiday Inn once and it was a MAJOR disappointment. March 24, 2014
Rated 5.0 out of 5.0 by Friendly staff I had driven a considerable distance to get to Tyler and was very tired and late when I arrived. Being already checked in with my membership was a great thing and allowed me to stumble to my room quickly and easily. March 13, 2014
Rated 5.0 out of 5.0 by Business meeting Had an business meeting with 35 people. The accomindatons and service were excellent and professionally done. Will probably use again if meeting does not get to big for rooms. February 24, 2014
Rated 1.0 out of 5.0 by room and internet availability When we made our reservations for the two rooms we specifically asked if you had internet service. We were told yes. When we registered at the desk we asked if you had internet service. We were told yes and given the code. When we got to our room, the internet service wasn't working. The clerk tried and came up with the results that the server needed to be repaired and that would take a day. Internet is extremely important: to my wife's website business, my daughter's online business, and I am a physician that needs to keep in contact with my patients. Needless to say, if this is how you choose to be represented, we will choose another hotel. February 3, 2014
Rated 5.0 out of 5.0 by Great hotel and service Great place to stay. Hotel clean, service great. Good value for your money. Would definitely stay here again. December 31, 2013
Rated 4.0 out of 5.0 by one hiccup The room and facilities were just fine. The breakfast was good, except the juice machine was out of order and little other options for beverages. The attendant worked her hiney off! December 17, 2013
Rated 5.0 out of 5.0 by Excellent enviornment I travel frequently all over the world. By luck I picked this hotel to stay at as my father was in the hospital nearby. The hotel was incredibly clean. The staff was friendly. The room was perfect. I would recommend this as one of my most comfortable stays. December 9, 2013
Rated 5.0 out of 5.0 by Location, comfort, safety, and staff makes for a great stay! Great place to stay! This location consistently exceeds my expectations in cleanliness, comfort, attention by staff, and sense of safety for my family. December 2, 2013
Rated 5.0 out of 5.0 by Comfortable stay Thank you for a wonderful and restful stay. We come back again November 23, 2013
Rated 5.0 out of 5.0 by One of if not the best express I have stayed at Great staff. One of the best HI express I've stayed at, and I have stayed at a lot of them November 18, 2013
Rated 5.0 out of 5.0 by The best experience My daughter and I were in town for a baby being born. The staff was fantastic. The room was so clean, we had lots of room and plenty of pillows! We were able to grab breakfast before leaving for the hospital and it was great too. We've stayed in a lot of Holiday Inn Expresses and this was by far our favorite! November 15, 2013
Rated 4.0 out of 5.0 by Comfortable Bed. Slept like a baby My trip in was very long, could not wait to check in to my room, shower, and relax. The room was clean and fresh. The bathroom was not updated as I would have liked. The bed was just right. November 12, 2013
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