Rated 4.2 out of 5 by 160
Rated 5.0 out of 5.0 by DJRMRUSH Nice Get Away
Went for our Anniversary. Staff had rose petals and card left for us. Really quiet. Friendly staff
April 29, 2015
Rated 1.0 out of 5.0 by Coder1832 Horrible Service
I have stayed with Holiday Inn before but never this location in Tyler, TX. The experience was one I would not like to go through again. I had to make 2 reservations even though I was staying 2 consecutive days. The housekeepers kept coming in my room after I checked in. The shower had long hair everywhere. My credit card was charged twice even though I explained to the agents how my reservation was to be taken care of. To this day, I am still trying to get my money back that they charged extra. What's worse is on Saturday, I had to come to the front desk to check out and re-check in even though I was the same person and the same reservation. There appeared to be no communication between the staff and no apologies were made for the inconveniences I experienced. If I am in Tyler again, I will NEVER stay st this location again nor recommend it to anyone else.
April 29, 2015
Rated 5.0 out of 5.0 by forgranted Comfortable bed and great service.
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April 23, 2015
Rated 4.0 out of 5.0 by gran5 indoor pool
We loved being able to swim even though it was not great weather outside.
April 21, 2015
Rated 5.0 out of 5.0 by andy2510 Comfortable Stay
Clean hotel; friendly staff; comfortable guest room and quality breakfast
April 20, 2015
Rated 2.0 out of 5.0 by S. Pengwanna Was not up to par
Heating and ac did not work. Power went out. I don't want to write any more about this. Too many questions.
April 16, 2015
Rated 5.0 out of 5.0 by Becky16C Hotel was nice, clean,
Very nice stay, we enjoyed the hotel. we were there for a college tour at UT @ Tyler and it was very close, nice, and comfortable.
April 15, 2015
Rated 4.0 out of 5.0 by Akokee inside hotel is great
everything inside hotel was great. getting tired of having to load and unload car with people standing just outside hotel smoking. stinks up your own vehicle and clothes.
April 13, 2015