Rated 5.0 out of 5.0 by EJTIII Excellent front desk customer service.
Excellent front desk customer service, Megan, Taylor etc...
March 29, 2013
Rated 5.0 out of 5.0 by DC1952 great service, very clean room, both of these consistant over the several weeks I have been staying here
I do not bother to take time for a review when it is bad, which unfortunately happens often. I have traveled extensively for business reasons (40 to 45 weeks out of the year) for 32 years. When I tell someone in the hotel industry I know "how something is supposed to work" and then "how it actually works" in regards to all aspects of traveling I know what I am talking about and am usually talking to someone working in that hotel who doesn't. That is why I simply do not stay in places that don't have a clue and I do not hardly ever complain when things are bad because it does not do any good. It is less stressful to just move on. I have said all this to make a point that this hotel takes care of business professionally and in a very courteous, friendly manner. Incidentally all your front desk staff does a very good job and have excellent people skills, but I want to express that one of them puts out the most extra effort and seems to have the strongest capability to get things done. Housekeeping always does a very thorough job but the housekeeper that gets my room the most does an outstanding job. THAT'S IT.
March 21, 2013
Rated 2.0 out of 5.0 by Nurse12 Reservations and charges
Desk employees were more concerned with making check in and out easier for themselves than for the customer. Reservations (for 3 rooms) had been made in a block instead of individually. Desk employees would not change it. Not acceptable. At check out 2 of the rooms had been billed under 1 name. ' That's okay...I'll just mark this name out and write yours in ', said the desk clerk. Not acceptable. As state employees, the room rates were negotiated at the billable state rate of $XX.00 nightly. When the bill was printed, the rate was incorrect. Not acceptable. And, finally, upon check out we were told that we do not qualify for our Holiday Inn 'points' because we did not pay for the room ourselves.Not acceptable. I will not recommend this hotel to any state employees. It just wasn't worth the hassles.
March 13, 2013
Rated 4.0 out of 5.0 by Leisure16 Enjoyable
Customer service was great. Customer service staff was was very friendly and accomodating. Property was very clean and quite.
March 8, 2013
Rated 5.0 out of 5.0 by Texasnative Texasnative
Well maintained facility. Very clean. Greeted at the desk as a Priority Club member. Professional staff. Great breakfast selection and clean dining area.
February 28, 2013
Rated 5.0 out of 5.0 by Mike48 Excellent hotel and staff
Good food and rooms. The staff is very helpful and you can depend on them. There is also a fellow who shines shoes during the day........he's very good at what he does.
February 27, 2013
Rated 5.0 out of 5.0 by Denise123 Great stay
I and my parents had to be in Tyler for medical reasons. The staff worked hard to accommodate my parents with a handicap room and us next to them. Hotel is easy to get around and rooms were so nice. Breakfast selection was great. Staff was super nice. This hotel was convienient to both hospitals. This was our second stay in a mos and both were excellent. I will definitely stay here again and recommend it to friends.
February 14, 2013
Rated 5.0 out of 5.0 Great Experience
Nice Clean & friendly staff. Highly Recommend this location
February 10, 2013
Rated 5.0 out of 5.0 by Mike48 Outstanding Hotel Manager and Staff. Very friendly and helpful.
I highly recommend this hotel. The staff is especially good!
February 3, 2013
Rated 5.0 out of 5.0 by Ryan5519 Great!!!!
Will stay here every time I come to Tyler !!! Would recommend to everyone!!
January 12, 2013
Rated 5.0 out of 5.0 by Sbm135 Great hotell!
This place is nice. Nice big room and great staff!
January 3, 2013
Rated 5.0 out of 5.0 by tracih Would definitely stay here again!
Staff was very accommodating and the room was very nice!
January 2, 2013
Rated 5.0 out of 5.0 by mam646 Comfy, clean - all you need!!
The room was clean. The area was quiet with restaurants all around. It felt safe. There were plenty of channels on the flat screen as well. The breakfast was usual Holiday Inn breakfast fare. The coffee is good! I would recommend this place highly. Priority club members got a - I kid you not - bottled water and some peanut butter crackers. Heh.
November 18, 2012
Rated 5.0 out of 5.0 by LM12 Great Place
Good location near UT-Tyler, restraurants and shopping
November 13, 2012
Rated 5.0 out of 5.0 by ROSWELLGIRL reunion search
While out looking for locations for our family's next reunion, we decided to stay over night in Tyler, TX at Hoilday Inn Express-South Tyler. It was so nice. The staff were the nicest folks I've EVER met. The breakfast area was fabulous. They even had omlets. I cannot express how happy we were to have stayed at the Tyler-South location. You cannot fail by choosing this hotel!
November 3, 2012
Rated 5.0 out of 5.0 by Orie Thank you
You have a very accomodating staff who are always very nice and hospitable. Rooms are comfortable and clean. I stay here for two days every other week and have not had any major issues as of yet.
October 25, 2012