Rated 4.1 out of 5 by 52
Rated 5.0 out of 5.0 by Chinwah Best Holiday Inn Express
Stayed here twice total and both stays were exceptional. Staff extremely helpful and courteous, rooms were modern and clean and overall property was well maintained.
September 18, 2014
Rated 5.0 out of 5.0 by kslick Awesome Room and Food
Great room with clean, updated accomodations. Awesome bed, large tub/shower with double glass doors, and very good food for breakfast. We were impressed.
August 27, 2014
Rated 4.0 out of 5.0 by Fred713 Great Staff, worst HIE breakfast ever
The staff was incredibly nice and the hotel was clean and a good place to stay. Not that there are many choices in Jacksonville, Tx.
However, breakfast was even below typical HIE standards. Orange juice was diluted and there was no fruit. The eggs came out of a bag and certainly tasted like it. However, not having any fruit at all was inexcusable.
August 20, 2014
Rated 4.0 out of 5.0 by Craig32 Breakfast
Breakfast Needs improvement
No milk available. Biscuits were hard
August 9, 2014
Rated 5.0 out of 5.0 by Chgo14 In for funeral
Very happy with the hotel and servicel....I love when I am so pleasantly surprised booking rooms in unfamiliar areas. Staff took care of a couple small requests we had with a smile and made what was a tough trip a little easier
August 6, 2014
Rated 5.0 out of 5.0 by savvycd Comfortable Bed
Arrived late. Almost fully booked, but was able to get a suite. Bed was sooooo comfortable, room quiet, and A/C working great. Good selection on TV and was able to relax in comfort after a long drive. Breakfast is always a plus.
August 6, 2014
Rated 5.0 out of 5.0 by Shirl4 Nice Property
Excellent value for the money. Staff was polite and welcoming. This property is further away from my job site than Elkhart but I will stay here again.
August 4, 2014
Rated 4.0 out of 5.0 by txukski Good Value
gym needs equipment repaired and/or replaced
August 2, 2014
Rated 5.0 out of 5.0 by Scrapper200 Friendly staff and super clean!
What a great stay...service was great and the room was very clean and comfortable. Would highly recommend staying at this property.
July 17, 2014
Rated 5.0 out of 5.0 by CLC4:30 GREAT STAFF AND ROOMS
EVER YTHING A THUMB UP THE 'STAFF,ROOMS,FOOD,EXC. ROOM,SWIMMING POOL AND THE LOUNGE AREA BELIEVE ME IF THEIR WAS A PROBLEM I WOULD YOU AND EVERYONE!!!
July 10, 2014
Rated 5.0 out of 5.0 by westtx Great stay
Stayed at the Holiday Inn Express for a few nights and it was a great stay. The room was clean and the bed was comfortable. The staff was very friendly (all staff). Made for an enjoyable visit.
July 2, 2014
Rated 5.0 out of 5.0 by JRB321 Comfortable Stay
Went there to relax and definitely achieved that. Hotel was nice and clean!
July 1, 2014
Rated 1.0 out of 5.0 by BusinessTraveler27 Poor Customer Service
I, unfortunately, share the same experience of some of the other reviewers of this hotel. My company travel agent books our hotels and all charges are supposed to be made to the card on file. When I handed over my personal debit card for incidentals, it was charged the full amount of my extended stay. Almost $900. Not a huge deal, mistakes happen. I made the hotel aware of the situation but when I checked out, the company card was charged and my debit card still had a pre-authorization of the total amount of the stay. Over a period of two weeks, I made multiple calls to the hotel to request they fax my bank a release of authorization. My bank even called the hotel directly but to no avail. I do not know if the staff was negligent or just uneducated on how a pre-authorization works but it took a call to corporate to have my issue resolved. As a busy professional, I should not have to spend my time cleaning up the hotel's mistake. I literally spent hours on the phone over two weeks with my bank and the hotel. It is disheartening how little the hotel did to correct their mistake. I'm just glad it happened to me instead of some poor family or college student that could not afford to have almost $900 held out of their account for two weeks. The hotel's inaction could have meant a late mortgage payment or a student eating ramen noodles for two weeks. I will be paying for incidentals in cash at this location from now on.
June 23, 2014
Rated 3.0 out of 5.0 by macs32 pool heater broken, elevator broken for a while, pancake machine broken, person at desk had facial piercing
I stay at Holiday Inns because they are consistent. This one had lots of broken parts. When traveling with a child in the summer you want the pool to be clean and in good working condition. The indoor pool was freezing because the heater was broken. We were there 2 nights and it was broken both days. We were on the 3rd floor and the elevator went out and I have bad knees. the nice young woman at the desk did get on it and got it fixed after I used the stairs. The pancake machine was broken as well. Lots of broken parts at this location. Had two bad experiences at a Holiday Inn in one month in one state. May need to switch my standard hotel if I hit on another property that is not up to par.
June 16, 2014
Rated 3.0 out of 5.0 by MartinJS An average Business Stay
It's those little things that turn and average stay into one that reccomendable. The Hotel is newish, so all of the facilities are in good order. I did not use it but the swimming pool looked inviting and the room was clean. As a well travelled international business man I think that; cleanliness of room, and comfortableness of sleep, are most important, these were provided; followed closely by availability of coffee at all times, and good news channels (BBC world service is a must) which were not.
It may seem petty to worry about the lack of hair conditioner, but in these days of super security at airports, I try to leave as many fluids as possible at home.
These little things are appreciated by the traveler and would make the difference between so-so and good.
June 15, 2014
Rated 5.0 out of 5.0 Staff
The front staff made our stay remarkable as I was attending a wedding. The staff was very pleasant and did not frown upon our guest of 20 or so being very vocal and at times a little loud. They were very helpful in advising local things to do with a smile on there face the whole time
June 15, 2014
Rated 1.0 out of 5.0 by Daxloki Frustrating check-in
Despite guaranteed reservations made 3 months in advance, we were told upon arriving that the type of accommodation we had reserved was not available. "We must have overbooked." the unconcerned front desk clerk commented. She then offered other rooms at almost double the cost we had confirmed. When we asked to speak to the manager, we were told she was not there, could not be reached by telephone, and would not be available until Monday morning....our reservations were for Sat. and Sun. nights. Heater for indoor pool broken and water too cold for kids to swim. Rollaway bed not available, pull out sofa too hard for sleeping. We did not have a comfortable stay.
June 13, 2014
Rated 2.0 out of 5.0 by Exciter 2 Receipt
The Hotel is great but the Staff needs to be trained on how to check people out and have their receipt correct. I have have issue with my receipt every time I have stayed at this Holiday Inn.
May 13, 2014
Rated 2.0 out of 5.0 by Exciter 2 Linsey
I have stayed here at this Holiday for at total of 6 mouths between 2013 and 2014. The Desk manager can not get my receipts correct. She said she would E-mail them to me and it never happens. I allay have to call the General Manager Andy to have my Correct receipts sent to my E-mail. I should have a receipt in my hand when I leave the Hotel!!!!!!!! If it wasn't for the Point I would stay else where a not have to Deal with Miss Linsey.
May 13, 2014
Rated 3.0 out of 5.0 by Mjs7 HIE jacksonville Tx
Worst quality breakfast ever experienced at a Holiday Inn. Only whole milk available, stale bread, bad coffee, I could go on and on. Next time I'll head down the block to Denny's. Overall quality at this hotel has been dropping for the last year.
May 12, 2014
Rated 5.0 out of 5.0 by Mud nats 2014 Good place to stay
Staff was frandly and helpful.
Room were clean
they were proactive on keeping clean with all of tghe mud from Mud nats event.
April 2, 2014
Rated 4.0 out of 5.0 by SWP7979 Jax HIE
Clean comfortable room. Good Job Holiday Inn. See you next time.
February 3, 2014
Rated 5.0 out of 5.0 by Pi55ed Excellent
Great rooms and great staff. They're doing things right at this hotel!!
December 9, 2013
Rated 4.0 out of 5.0 by travelatleisure Very friendly staff
We enjoyed our stay and would recommend this hotel to anyone looking for a good place to stay in the Jacksonville area.
November 5, 2013
Rated 5.0 out of 5.0 by Muff23 Great Stay!
This was my first experience at the Holiday Inn Express in Jacksonville, TX. I was very pleased with the hotel. My room was very nice. I was so pleased to see the refrigerator and the microwave. The room was very comfortable, quiet, clean. The staff was exceptional. Will definitely return when I visit.
October 30, 2013
Rated 5.0 out of 5.0 by Chuck2013 I stay there every year - Reklaw Fly-In
Always a great place to stay. I have stayed in a number of Jacksonville hotels and this is the best!
October 30, 2013
Rated 5.0 out of 5.0 by TurkeyTrotters Great Customer Service and Nice Facility.
I thought the Staff working at this hotel were some of the best I have ever worked with! They were very friendly and were prompt to address any concerns that I had. Great Job!
Also, the hotel was very clean and the in-door Pool and Spa were well kept and the water temperatures were just right. Thanks for the enjoyable stay!
A Grateful Customer
October 28, 2013
Rated 5.0 out of 5.0 by Lfish The staff was excellent
The girls at the front desk were very nice and helpful. Upon check in on the 16 th the front desk girl was friendly polite and very helpful. The next morning I had to check in again because I had used rewards points. The girl at the desk was very nice and accommodating! Wish I would have gotten their names. But both gave excellent customer service! Gold star for these two!
October 25, 2013
Rated 5.0 out of 5.0 by PropertyJumper Great experience!
After driving around all day looking at real estate, the Holiday Inn Express in Jacksonville was a welcome sight. The gal at the front desk was super nice. The indoor pool was full of kids laughing and having fun. The lobby had some kind of little party going on with a handful of people and it all felt very family friendly, clean and positive. Loved every minute of my stay!
October 22, 2013
Rated 5.0 out of 5.0 by justdog I over slept and missed brekfast.
overall is was quiet pleasing and we all had a wonderful time, but our stay was just overnight. I usually stay much longer when I go on vacation
October 16, 2013