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Rated 4.3 out of 5 by 116 reviewers.
Rated 5.0 out of 5.0 by Great Stay I would recommend this hotel to anyone. Beds are very comfortable and clean. Rooms are new with larger than normal TV and Direct TV. Great Stay!!!! August 15, 2014
Rated 4.0 out of 5.0 by Clena and comfortable Very nice clean place to stay. Comfortable beds. Breakfast was ok but not great. August 8, 2014
Rated 4.0 out of 5.0 by Dirty Coffee Pot This is a hotel that my company currently has a rate with and I stay at often. Under new management I have seen some things change for the better but this visit was bad. The A/C had some issues, my room was not cleaned properly overnight, and the bill was not accurate. August 8, 2014
Rated 3.0 out of 5.0 by smelly room room was sprayed with so much Frebreeze which was trying to hide some type of order. breakfast attendant lacked ability to speak English remote for TV did not work; had to have front desk come for replacement August 4, 2014
Rated 5.0 out of 5.0 by comfortable stay staff was extremely friendly. Stay was enjoyable. Would definitely stay here again when returning to the area. July 31, 2014
Rated 5.0 out of 5.0 by COLD AND DAMP everything was perfect. Except the cold moist rooms. Felt like a room off the beach in tropical storms. Oh and the water heater breaking and having a cold shower to wake up to was not fun. July 29, 2014
Rated 5.0 out of 5.0 by Lovely! Great location and the staff was super friendly. The beds they had were the most comfortable beds I had ever slept on and the breakfast was good. July 24, 2014
Rated 5.0 out of 5.0 by Very Comfortable Very efficient check in Friendly staff Clean rooms Great overall experience July 23, 2014
Rated 5.0 out of 5.0 by Clean and comfortable bed. The office personnel were very kind and helpful. The room was comfortable and clean. The furniture is getting old, but the overall stay was very good. I would definitely stay here again if I am in the area. The place was quiet and the beds were very comfortable. The tv was big and had all the channels you could want. July 18, 2014
Rated 5.0 out of 5.0 by comfortable and great service Check-in was smooth using prior reservations. Room was clean and comfortable. Recommend staying here. I have stayed at other Tyler hotels, and they were not nearly as nice. July 16, 2014
Rated 5.0 out of 5.0 by Excellent stay It was so nice after a long hot day spent with neices and nephews to be greeted in a friendly and respectful way. The man at the front desk (name??) was awesome! Not only did he get us a better rate (I had messed up the reservation online) but he also could tell that we would like some peace and quiet so he gave us a room away from all the noise of the kids also staying at the hotel. Very much appreciated! July 9, 2014
Rated 1.0 out of 5.0 by needed improvement Air conditioning never shut off. It was either stuffy or cold July 8, 2014
Rated 5.0 out of 5.0 by Nice Hotel with Friendly staff Comfortable, convenient and friendly staff. Always nice to see my friends when I got there July 3, 2014
Rated 3.0 out of 5.0 by Did not tell the truth I drive a charter bus and was told the parking was next door . It actually was across a busy 4 lane highway . Overall the stay was nice, but the parking was not favorable to anything larger than personal autos. I am disappointed that the info I received was not correct... July 2, 2014
Rated 2.0 out of 5.0 by Need Renovation Hotel is getting on in years and obviously needs renovation. Musty smells in halls and elevators and the rooms probably smell that way too; however, they had so much smell good spray in the rooms it was almost sickening. Beds were like sleeping on a giant marshmellow, you just kept sinking lower and lower. Staff were very polite and attentive. June 29, 2014
Rated 5.0 out of 5.0 by Best hotel in Downtown Tyler My stay was wonderful. Staff is great, breakfast is awesome I love the variety of choices available. June 21, 2014
Rated 5.0 out of 5.0 by clean hotel, very comfortable. I stayed here after my wedding/ reception this past weekend and I was sad that I had to leave so soon. The room was super clean and comfortable and the bed was to die for! They also have a great selection of channels to choose from on tv being as it is Direct TV. It was a very nice end to a hectic day to be able to relax here. June 18, 2014
Rated 3.0 out of 5.0 by A bit dated Arrived late but had called twice to let them know I would be.... first room me and my husband was given.... In my husband word 'like someone had urinated in the heating element...not good..was given a suite was nice to be close to the cafeteria and food was good, TV was nice, was not given a IHG welcome basket maybe not all do this? or only this one? all others did and I have stayed at several June 18, 2014
Rated 1.0 out of 5.0 by Business stay The stay was comfortable until the second night when my work team was working in the dining area and there was a roach crawling around. I brought the issue up to the front desk staff lady immediately. She gave me a blank stare as I told her about my concern. She showed no concern, or empathy for my concern. She said nothing so I continued to say the problem brings health issues she then proceeded to say "well is it dead?" Like that made it ok for the roach to be in the dining area where breakfast is served. I asked to speak with the manager but she said no he was not taking requests after 9pm. She then said "well I'm not touching roaches!" June 18, 2014
Rated 5.0 out of 5.0 by business stay Stay was more than satisfactory. The personnel were very nice and attentive. June 15, 2014
Rated 5.0 out of 5.0 by great hotel i injoyed staying at this hotel the service was great and the rooms was great the bathroom was clean the room was clean the bed was ok but i slept good breakfest was ok but really need to try to not cook the becaon to long it was was like eating rocks but everthing else was ok June 9, 2014
Rated 5.0 out of 5.0 by Tyler trip Staff was very friendly, nice clean room, great bed and tv, Did not eat breakfast Overall great stay and will be back in a few weeks! June 8, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Friendly staff. Nice and clean room. Breakfast has good. June 8, 2014
Rated 5.0 out of 5.0 by Great Bed Front staff were very friendly, property was very clean and the Tempur Pedic bed was absolutely the best!!! Wish all hotels had great mattresses. Thanks. May 30, 2014
Rated 5.0 out of 5.0 Great stay Great stay at this hotel. A little older property but great service and great breakfast. May 25, 2014
Rated 5.0 out of 5.0 by May 20 stay Kimberly who was the front desk clerk was GREAT. i had messed up on my reservation and she went to great lengths to get it straightened out. She is a jewel. Thanks, Kimberly. May 24, 2014
Rated 5.0 out of 5.0 by Comfortable Beds Beds and bedding are very comfortable. Room temperature was also good. May 24, 2014
Rated 5.0 out of 5.0 by Spectacularly clean and comfortable and has a great staff! We stayed here during a horse show and found it to be perfect! Only 10 minutes from Texas Rose Horse Park and wonderfully relaxing after. Long day at the horse show. The staff is fantastic and the hotel and rooms were sparklingly clean. I was surprised at how good the breakfast was - eggs, pancakes to order, bacon as well as a traditional cold breakfast spread. The rooms are spacious and have a microwave and refrigerator. The pool and spa are lovely. It's close to restaurants and has good pizza delivery. We will be repeat customers during horse shows! May 21, 2014
Rated 5.0 out of 5.0 by Great place for a good price We have been to Tyler multiple times for business and pleasure. We always stay at the Gentry Parkway Holiday Inn. The bed is super comfortable with plenty of space in the room. The staff have always been helpful and friendly. We will be back. May 20, 2014
Rated 4.0 out of 5.0 by Fair, good Facility is ok, not great. Fitness facility is not good. Take plastic covers from beds ! Eggs tested like plastic watered eggs. May 17, 2014
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