Rated 4.0 out of 5 by 51
Rated 5.0 out of 5.0 by txukski Attentive Staff and Peaceful
Very attentive staff and very friendly.
Hotel is away from the hustle and bustle and very peacefull.
September 22, 2013
Rated 4.0 out of 5.0 by GWMalan Excellent accomodations and desk personnel
The overall experience of the hotel was extremely pleasant. The atmosphere was serene and inviting. The evening desk attendant was one of the best I have ever met. She was gracious, extremely helpful and made the initial experience of staying at the hotel start on a good note. She should be commended.
September 3, 2013
Rated 5.0 out of 5.0 by RMTLY The Best Hotel We Have stayed in
This was the best hotel we have stayed in the beds were so comfortable we will definitely stay there if we come thru again. The room was cool and we did not have to wait for the A/C to cool the room down we were tired and that made such a difference
August 16, 2013
Rated 5.0 out of 5.0 by Jcamp55 Comfortable
Overall experience was good. Slept well in the comfortable king bed!
August 15, 2013
Rated 5.0 out of 5.0 by TeriJ Great Customer Service!!
I just want to let you guys know that Lourdes, Maddie and Manuel are all great front desk associates. They truly go above and beyond what they need to in order to make me, the customer feel comfortable. They're always smiling and ready to assist in any way, simply to make my day easier. I enjoy each visit to the Holiday Inn Express-Tyler, with the knowledge that I, the customer, am #!!!!
Kudos to Holiday Inn Express Tyler!!
July 31, 2013
Rated 4.0 out of 5.0 by crashc3168 very comfortable bed
pool was not usable it was green with alge but had a good stay
July 29, 2013
Rated 5.0 out of 5.0 by PineCoveDad Glad we stayed
We took a recent trip to Tyler to visit our son who is working at Pine Cove camp for the summer and to take our daughter to the camp for her stay. We had made reservations at this hotel. Upon arrival, we realized that it seemed a bit further away from where we would want to spend our free-time than we wanted. We tried to get a room at other hotels, without success due to some weekend activities that caused hotels to be booked full. We decided to keep our room here and we are so glad we did! I was immediately impressed with the appearance of the lobby. Maddie at the front desk was amazing. She was the epitome of customer service. Not only was she welcoming and polite, but she even offered us bottled water and snacks. Later, she also offered recommendations for local restaurants that we might want to try rather than the typical franchises. The hotel was clean and comfortable. The room was of a good size, clean, comfortable. Though we ate breakfast at a local establishment, the breakfast selection offered by the hotel was impressive. The only negative I would express would be that the hotel fitness room is sparse. However, I wouldn't expect a fancy in-hotel gym AND the hotel did offer a free pass to a local fitness center. I will say that with the way Tyler is set up, we were still within easy and quick access to all the places we wanted to go. Overall, we were very pleased and would highly recommend others stay at this hotel. It will definitely be on our list of repeat hotels.
July 26, 2013
Rated 5.0 out of 5.0 by Great52 Fantastic Hotel!
Thoroughly enjoyed my stay! The bed was the most comfortable bed I had slept on and the front desk staff was very friendly. The hotel is a little outdated, but everything else makes up for it.
July 18, 2013
Rated 5.0 out of 5.0 by nomadgypsy Most comfty beds & superb cust svc!
The beds were either Tempur-pedic or similar. I didn't expect this so I was pleasantly surprised and loved it! They also serve a FULL HOT breakfast. Front desk staff were the best, especially 'Hevin' (gotta love that name, pronouced Heaven). He was extremely helpful with my check-in & check-out, as I had some personal delimas. He was ready to help and made sure I was taken care of. I travel often and when I go to this area again - I'M THERE!
July 17, 2013
Rated 3.0 out of 5.0 by Info27 Comfortable bed and free breakfast
This is my second time saying at this hotel. The first experience was better. The staff was better at check out rather than check in. There was a problem with the drainage in the bathtub; which makes a shower uncomfortable.
July 14, 2013
Rated 5.0 out of 5.0 by Chelem GREAT HOTEL
Will definitely stay here when in Tyler again. Very comfortable bed, nice pool, room decor & layout.
July 9, 2013
Rated 5.0 out of 5.0 by Marcar Great hotel
The staff was very friendly and the rooms were very nice! I was surprised to find out that the property was as old as they told me it was since it looks rather new to me. Looking forward to my next stay here. It was very pleasant.
June 29, 2013
Rated 5.0 out of 5.0 by Desheath Review
Love holiday inn will stay there whenever I can.........love the people
June 28, 2013
Rated 5.0 out of 5.0 by corey1975 Second experience just as good as the 1st
This was my second time staying at this hotel and I was pleasantly surprised that it was just as nice as it was a year ago. The hotel and room were immaculate and the staff was friendly. The front desk clerk was informative and helpful in solving a slight delimma we had at check in. My overall stay was great. The hotel is close enough to the city that we didnt have to travel far for food and entertainment but just far enough to offer a peaceful experience. I would definitely recommend this hotel to others.
June 26, 2013
Rated 5.0 out of 5.0 by Traveling247 Service at its best!!!
Excellent staff at this Holiday Inn! Thank you Hevin and Kim for your exceptional service! Should I return to this location for business, rest assured that I will return to this Holiday Inn!!!
June 5, 2013
Rated 5.0 out of 5.0 by HSECurt Great Comfort
This was a wonderful stay and great service from the hotel staff at check-in
May 16, 2013
Rated 5.0 out of 5.0 by Gcoop87 Able to relax
The beds were very comfortable and the staff is really friendly. Quiet location, I would recommend.
May 3, 2013
Rated 5.0 out of 5.0 by 57hallmark Excellent hotel!
We had a school function and decided to stay at this hotel. Lurdis checked us in and was so very friendly and accommodating! She was also kind enough to let us use the meeting room to practice for our competition the following day! The rooms were very nice and the kids enjoyed the breakfast. I would highly recommend this hotel and will definitely be coming back in the future!
April 21, 2013
Rated 5.0 out of 5.0 by babybull1 babybull1
I stay at hotels approximately 50 nights per year. This property was memorable for the fact that the staff was "over the top" in their efforts to be accommodating to guests. Not only did they satisfy my every request (with charming smiles) but I overheard other guests request accommodations and these, too, were satisfied with practiced, genuine customer service. The property was exceptionally neat and clean (outside and inside). There were no annoying noises from traffic or other sources while I was there. I would definitely recommend this property to anyone who has reason to stay overnight in the Tyler, TX area.
April 18, 2013
Rated 3.0 out of 5.0 by txtravel cheapest holiday inn express ever
I stay at HI Express so that i know the level of hotel i will be staying in. This one somehow qualifies as the cheapest ever. Not the price. An example, the fitness center is a joke. The machines were not usable as they we not even of a home consumer grade. i would suggest the corporate hotel person try out the elliptical and see if it is safe. These are details that HI Express guests expect, at least this one. Will not be back to this hotel.
April 15, 2013
Rated 5.0 out of 5.0 by ejnc A vacation while at work
The hotel was clean and accomidating and I was able to relax while away for business purposes. We had a nice time and will definately be back to stay again in the future.
April 11, 2013
Rated 5.0 out of 5.0 by stan1963 Great
Over all the hotel is clean and great. Need bigger pillows and the lamps need plugs on them for more electronic devices. Thanks. Cookies and coffe is great at night time.
Also need work out rooms.
April 9, 2013
Rated 3.0 out of 5.0 by Neicy40 Great Service
The staff members were excellent. They also provided information on local venues. The room smelled of smoke. However, my overall stay was good.
April 6, 2013
Rated 4.0 out of 5.0 by Phyllis56 Comfortable bed
On a business trip to Tyler and not knowing what to expect for our stay here, we are delighted with the room and rates. The breakfast was enough to get you started and the room very clean. We will stay here again.
March 28, 2013
Rated 3.0 out of 5.0 by Stanley07 Stolen IPod
Last stay at a holiday Inn my blue tooth was stolen. This visit my Ipod was stolen. I even opted out of housekeeping and my Ipod was still taken.
March 24, 2013
Rated 5.0 out of 5.0 by disapointedtraveler Happy Traveler
This was a lovely hotel with very friendly and helpful staff. The price was very affordable for the room and service. The hotel is located conveniently to major Routes and is easily accessed. Rooms cozy and clean. Cannot say enough about this Hotel. Thank you all.
March 24, 2013
Rated 5.0 out of 5.0 by Walter501 Great front desk staff
Great stay. Jessica and the rest of the front desk staff were very helpful I will choose this location again in the future.
March 18, 2013
Rated 5.0 out of 5.0 by shadyknight Amazing Time!
I had an amazing stay at this location. When I checked in, the desk agent, Jonathan was very friendly. He made me feel welcomed and appreciated. After I got settled in my room he even called my room to make sure everything was great. I stayed a total of 3 days so I also interacted with the rest of the staff. They were all so great and accommodating. I travel very often for business and wish more locations were like this one. The room was great, probably the most comfortable mattress I've ever slept on in a hotel. Breakfast in the morning was good and had many options to pick from. I will be back!
March 17, 2013
Rated 2.0 out of 5.0 by John2112 Poor Experience
Made reservations at this Hotel for one night as this would be the halfway point on my drive home. Arrived at Hotel late and checked in. Check in was prompt and efficient. Room and bathroom was clean and in good condition. Bed was very comfortable. Was an excellent stay until I was leaving early the next morning. Went for breakfast and was greeted by an empty breakfast buffet. Ask the attendant if I could have a plate so that maybe I could at least try and find a muffin or cold cereal. Attendant informed me that I could not have a plate, that breakfast was over. I explained that it was only 8 am. Still would not provide any plates. At checkout, ask front desk why I was refused breakfast service which was included in the rate. Was told that the Hotel was busy that morning and that he was sorry. Do not plan to stay at any Holiday Inn Express in the future. If they are unwilling to provide a service that I paid for because they are that busy, they have no need for any future business from me.
March 11, 2013
Rated 1.0 out of 5.0 by rute1773 Not what we expected
We arrived to a property that was not represented truthfully in the pictures shown on the web site. The hotel was very old, unlike the pictures displayed on the web site, the room had a musty old smoking room smell to it, the sheets and bedding were not clean, and after requesting to have our bedding changed, the staff never attended to our request. I spoke to the Manager the evening we arrived and told him of my disappointment with the condition of the hotel and the age and that it was not represented honestly on their web page, he discounted the two nights, that was fine but we still had to stay.
I stay at your properties usually monthly due to tennis tournaments out of Dallas and I'm a priority club member since last year, I've never had this type of experience and poor service after requesting service. But, the properties we've been staying, I've never had to ask for anything more than additional towels or toiletries.
March 8, 2013