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Rated 4.4 out of 5 by 127 reviewers.
Rated 5.0 out of 5.0 by Second experience just as good as the 1st This was my second time staying at this hotel and I was pleasantly surprised that it was just as nice as it was a year ago. The hotel and room were immaculate and the staff was friendly. The front desk clerk was informative and helpful in solving a slight delimma we had at check in. My overall stay was great. The hotel is close enough to the city that we didnt have to travel far for food and entertainment but just far enough to offer a peaceful experience. I would definitely recommend this hotel to others. June 26, 2013
Rated 5.0 out of 5.0 by Service at its best!!! Excellent staff at this Holiday Inn! Thank you Hevin and Kim for your exceptional service! Should I return to this location for business, rest assured that I will return to this Holiday Inn!!! June 5, 2013
Rated 5.0 out of 5.0 by Great Comfort This was a wonderful stay and great service from the hotel staff at check-in May 16, 2013
Rated 5.0 out of 5.0 by Able to relax The beds were very comfortable and the staff is really friendly. Quiet location, I would recommend. May 3, 2013
Rated 5.0 out of 5.0 by Excellent hotel! We had a school function and decided to stay at this hotel. Lurdis checked us in and was so very friendly and accommodating! She was also kind enough to let us use the meeting room to practice for our competition the following day! The rooms were very nice and the kids enjoyed the breakfast. I would highly recommend this hotel and will definitely be coming back in the future! April 21, 2013
Rated 5.0 out of 5.0 by babybull1 I stay at hotels approximately 50 nights per year. This property was memorable for the fact that the staff was "over the top" in their efforts to be accommodating to guests. Not only did they satisfy my every request (with charming smiles) but I overheard other guests request accommodations and these, too, were satisfied with practiced, genuine customer service. The property was exceptionally neat and clean (outside and inside). There were no annoying noises from traffic or other sources while I was there. I would definitely recommend this property to anyone who has reason to stay overnight in the Tyler, TX area. April 18, 2013
Rated 3.0 out of 5.0 by cheapest holiday inn express ever I stay at HI Express so that i know the level of hotel i will be staying in. This one somehow qualifies as the cheapest ever. Not the price. An example, the fitness center is a joke. The machines were not usable as they we not even of a home consumer grade. i would suggest the corporate hotel person try out the elliptical and see if it is safe. These are details that HI Express guests expect, at least this one. Will not be back to this hotel. April 15, 2013
Rated 5.0 out of 5.0 by A vacation while at work The hotel was clean and accomidating and I was able to relax while away for business purposes. We had a nice time and will definately be back to stay again in the future. April 11, 2013
Rated 5.0 out of 5.0 by Great Over all the hotel is clean and great. Need bigger pillows and the lamps need plugs on them for more electronic devices. Thanks. Cookies and coffe is great at night time. Also need work out rooms. April 9, 2013
Rated 3.0 out of 5.0 by Great Service The staff members were excellent. They also provided information on local venues. The room smelled of smoke. However, my overall stay was good. April 6, 2013
Rated 4.0 out of 5.0 by Comfortable bed On a business trip to Tyler and not knowing what to expect for our stay here, we are delighted with the room and rates. The breakfast was enough to get you started and the room very clean. We will stay here again. March 28, 2013
Rated 3.0 out of 5.0 by Stolen IPod Last stay at a holiday Inn my blue tooth was stolen. This visit my Ipod was stolen. I even opted out of housekeeping and my Ipod was still taken. March 24, 2013
Rated 5.0 out of 5.0 by Happy Traveler This was a lovely hotel with very friendly and helpful staff. The price was very affordable for the room and service. The hotel is located conveniently to major Routes and is easily accessed. Rooms cozy and clean. Cannot say enough about this Hotel. Thank you all. March 24, 2013
Rated 5.0 out of 5.0 by Great front desk staff Great stay. Jessica and the rest of the front desk staff were very helpful I will choose this location again in the future. March 18, 2013
Rated 2.0 out of 5.0 by Poor Experience Made reservations at this Hotel for one night as this would be the halfway point on my drive home. Arrived at Hotel late and checked in. Check in was prompt and efficient. Room and bathroom was clean and in good condition. Bed was very comfortable. Was an excellent stay until I was leaving early the next morning. Went for breakfast and was greeted by an empty breakfast buffet. Ask the attendant if I could have a plate so that maybe I could at least try and find a muffin or cold cereal. Attendant informed me that I could not have a plate, that breakfast was over. I explained that it was only 8 am. Still would not provide any plates. At checkout, ask front desk why I was refused breakfast service which was included in the rate. Was told that the Hotel was busy that morning and that he was sorry. Do not plan to stay at any Holiday Inn Express in the future. If they are unwilling to provide a service that I paid for because they are that busy, they have no need for any future business from me. March 11, 2013
Rated 1.0 out of 5.0 by Not what we expected We arrived to a property that was not represented truthfully in the pictures shown on the web site. The hotel was very old, unlike the pictures displayed on the web site, the room had a musty old smoking room smell to it, the sheets and bedding were not clean, and after requesting to have our bedding changed, the staff never attended to our request. I spoke to the Manager the evening we arrived and told him of my disappointment with the condition of the hotel and the age and that it was not represented honestly on their web page, he discounted the two nights, that was fine but we still had to stay. I stay at your properties usually monthly due to tennis tournaments out of Dallas and I'm a priority club member since last year, I've never had this type of experience and poor service after requesting service. But, the properties we've been staying, I've never had to ask for anything more than additional towels or toiletries. March 8, 2013
Rated 5.0 out of 5.0 by Great Experience! This hotel is probably one of the best ones I have stayed at. We were driving home and realized we would not be able to make out final destination, We called the hotel and they were able to accommodate us for the night. Also had a great staff, very friendly and accommodating. Will stay at when I am in the area again. Thanks for a great stay! February 25, 2013
Rated 5.0 out of 5.0 by Neat Hotel We will certainly stay at this hotel again. Not only was it the usual high standard Express, the staff recommended a great place to eat. AND the cocktail party in the evening was just great. Got to meet some fellow travelers, and had some great snacks. NICE TOUCH! Would recommend this place to all of our friends. All of the staff was friendly, so can't name one that was above another, they were all great and friendly. February 25, 2013
Rated 2.0 out of 5.0 by HI Express Not Up to Standards Stayed one night with wife and disabled son. Upon arrival no front attendant. Took 10-15 minutes before someone came to the front desk to help me. Elevator not working from 1st floor. Front desk clerk had to use a key after sorting through several on the ring. Seemed like elevator is in need of an overhaul. Buttons unreliable. Rooms are very outdated. Smelled like smoke in our No Smoking Handicapped room. Bathroom had commode that needed to be tapped to stop. Water on floor from something. Bathroom door handle ring loose. I serviced that. Light between bed blinking for some reason. Shower head would not stay in up position. Doors (at least ours) had no automatic closure. Believe that's a code violation. I'm astonished. I've stayed in the Express for years and very happy. This one needs some help. There were almost no clients there on the night we stayed. 1-2 people at breakfast. Choices for eating almost nil. Restaurant across the street, but they are really in bad shape when it comes to cleanliness. Not a good value for the price we paid. February 14, 2013
Rated 3.0 out of 5.0 by A few updates needed The amenities in the rooms are up to date and nice. Comfortable beds, nice large screen TVs, microwaves, and fridges but the fitness center is very lacking. The fitness room seems like an after-thought old worn out or cheap equipment; none of which can really be used and there is no remote for the TV or a way to control the AC/Heat. Very disappointing. January 22, 2013
Rated 3.0 out of 5.0 by Freezer The front desk girl was friendly. Very comfortable tempurpedic type bed. The hotel generally seemed clean but it looked a little old and tired with bathroom fittings not working properly. Considering this, the room rate was pretty expensive. But my biggest gripe was the temperature the room a/c was set on in the middle of winter. The room was 65 degrees which I find really uncomfortable. The inefficient heater took 5 hours before the room was a reasonable temperature for me. January 9, 2013
Rated 1.0 out of 5.0 by Dirty I was very disappointed in the cleanliness of this hotel. It was disgusting! From the lobby to the sleeping rooms and bathrooms - I've never been in a hotel that was so filthy. I will not stay at this hotel again or recommend it to any friends or family. December 3, 2012
Rated 2.0 out of 5.0 by very comfortable bed The hotel is somewhat older and has been updated. When I walked into the lobby I was impressed with the updates, but going up to my room was the evidence of age in the trim. The room was very comfortable, however I did not like the fragrance, perfume, or whatever it was that made the room smell the way it did. Too much fragrance, not a bad smell, just too much! Also not enough pull from the bathroom vent. Other than that, a very nice quiet stay, and the breakfast was good November 26, 2012
Rated 1.0 out of 5.0 by Has gone down fast I have stayed at this particular property several times. I travel to Tyler twice a quarter for business and have seen the quality of this property, customer service and overall material condition decline over the past few months. The GM is new and has stated that she was hired to address several items. Don't know if she has been able to address them or not. Things like the ice machine that has been out of order for over 6 months, the filthy elevators, trash left in the front of the hotel- was there when I checked in and still when I left in the morning to go to work. Breakfast bar is always out of something and hostess is a real peach. Flags out front are in shreds, but still flying. I will be selecting a different property next time I am in Tyler. November 19, 2012
Rated 2.0 out of 5.0 by Not a nice Hotel Very old and dated. The bathroom looked like a novice maintenance person worked on it. The area is also bad. October 29, 2012
Rated 5.0 out of 5.0 by Excellent Service I stayed here for a couple of nights last year, and was not impressed. But I returned because I really enjoyed the breakfast and the proximity to my company's office. Wow. What a difference. The employees were friendly, the hotel was spotless, my room was extremely clean and smelled wonderful. I met the general manager and she couldn't have been more gracious. I will return here again and again. October 25, 2012
Rated 2.0 out of 5.0 by Poor Front Desk Service I arrived at 11:30 PM very tired wanting to go to bed. No one at the front desk, but they did come out and had obviously been sleeping. I had made reservations on the Priority Club website and had stayed at this hotel a month earlier. In my earlier stay I had made reservations in the same way and asked for my employer's special rate when I arrived. The first time (a moth earlier) the front desk person simply wrote the new rate on the sheet and asked me to initial it. This time the front desk person had no clue what to do, called someone who told him to cancel my res and make a new one. He cancelled the old one but sis not know how to make a new one. He wouldn't put me in the room I had reserved because that reservation had been cancelled. So he gave me a sub par room but could not give a sheet to initial the rate because he couldn't make a new reservation! I finally got to the room over a half hour after my arrival. The next day when I got back to the hotel and told them I wanted to check on the status of things because I had not received a newspaper in the morning, I found out there was no record of me being a guest. Housekeeping had not been to my room, and I had been charged as a "no show". They moved me to the room I had reserved and got things sort of straightened out, but I still was charged above the corporate rate for the first night because I was still charged as a "no show". Therefore I may not get points for that night even though I payed a higher rate. All in all, not a very satisfactory situation. There should definitely be better training of personnel before they are left alone to manage the front desk, or a better evaluation of their abilities. This guy was clearly not up to the task. He may have been in over his head due to poor training or ability. I don't know which, but he clearly was not up to the task when I visited. October 24, 2012
Rated 4.0 out of 5.0 by A good place to stay Bed was VERY comfortable and the room was clean and welcoming. Breakfast was OK, but would have been better with those yummy cinnamon rolls. October 15, 2012
Rated 2.0 out of 5.0 by Needs Updating This hotel is run down. The front desk employees were wearing jeans and t-shirts very unprofessional. The breakfast room is being used for storage. There were boxes in there. There were no cinnamon rolls and no biscuits. October 15, 2012
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