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Rated 4.3 out of 5 by 53 reviewers.
Rated 5.0 out of 5.0 by Nice Property The front desk person was informative and helpful. I came in with no reservation and it didn't matter in the least. I was given a lovely room and felt very welcomed. June 5, 2014
Rated 5.0 out of 5.0 by rewards points Because i love to travel and i found the best deal with holiday INN please send us your promotional from time to time. June 2, 2014
Rated 5.0 out of 5.0 by comfortable, clean and pleasant It was all of that and a great location being so close that you could walk to several restaurant serves and shops. Highly recommended and the staff were All very nice and friendly. May 26, 2014
Rated 1.0 out of 5.0 by No Wifi, Terrible support The staff acted as if something was wrong with my laptop, not their wifi....I just used my laptop before going there and when I left at the airport...wanted me to give someone my company laptop info to someone on the the other end of the phone who I didn't know. I would sleep in my rental car in their parking lot before staying there again.....OH, and ask to use their buisness center and they point to a computor on this little desk next to the elevator for anyone to see you do your finances or even just your passwords. May 17, 2014
Rated 4.0 out of 5.0 by Internet access issue The internet access at the 3rd floor where I was staying was not very stable. April 28, 2014
Rated 4.0 out of 5.0 by Great place to stay, but.... Need to make chairs and sofas more comfortable. Have the staff ever tried these? I feel like I'm sitting on a chair from the Flintstones. Other than that this is a great place to stay. The staff is par none, even the thin, kind of grumpy young guy, Milan or something like that. Thanks! A frequent traveler March 30, 2014
Rated 3.0 out of 5.0 by Guest Experience The overnight experience was nice. I would stay here again. The only thing is they did not mention hidden fees and charged my card. It wasn't until after I inquired about the charge that they mention this hidden fee was added. However, I was told that the hidden fee wouldn't be included when we check out of the room. March 26, 2014
Rated 5.0 out of 5.0 by Happy Traveler Excellent location. Near many restaurants and shopping. Close, easy freeway access. The room was ready when I arrived at hotel 30 minutes before check-in time. The person behind the front desk made me feel extremely welcome to the hotel. Throughout my stay, I felt like I was right at home. This hotel is a hidden gem. March 15, 2014
Rated 4.0 out of 5.0 by great location The hotel shuttle definitely played a big part in my stay here. We were able to take our rental car back to the airport early, saving valuable time and money. The hotel also had very good people who had knowledge working the front desk. Very clean and friendly atmosphere. March 10, 2014
Rated 4.0 out of 5.0 by Nice hotel Nice area, hotel and rooms. Stay away from 218, 318, 418 if you don't want to hear the elevators. They are much quieter than other hotels but you can still hear them when all is quiet. February 19, 2014
Rated 4.0 out of 5.0 by Acuracy of Bill The staff is very friendly and helpful. They always greet me with a warm greeting and a smile. The rooms are always clean and comfortable. My only issue is that when I stay on business my company pays for my room and Tax but will not pay for incidentals. I always give the person at the desk my company credit card for the room and personal credit card for incidentals. Every time I do this the person seems comfused and they bill the room to my personal card and incidentals to my company card. Please make this process easier, or train, your staff on doing this transaction. February 16, 2014
Rated 4.0 out of 5.0 by No hot water and no adjustment made Comfortable bed and great service overall. However, no hot water one morning and borderline the rest of the stay and no adjustment made for my hospitality guarantee. I think the staff was great but management doesn't care much! February 1, 2014
Rated 4.0 out of 5.0 by Pricey... This is a good hotel. It is obscenely expensive... I enjoyed the convenience of the restaurants and theatre within easy walking distance. I guess that's worth something... My only complaint (beyond the price) is they put me in a room by the elevator. Why would you "treat" a platinum elite member to the 24 hour noise of the "lift"? That's just plain dumb... January 28, 2014
Rated 4.0 out of 5.0 by Great service from front desk, convenience to good eateries and shops. Recommend stay. Very good stay at hotel though only 1 nite. Excellent front desk service. Offer to have coffee and juices though after breakfast time. Nearby surrounding with shops and nice eateries, gas station, close to highway, etc. Except gym room too small with so many equipment. Will stay the same hotel next time. Thanks January 15, 2014
Rated 5.0 out of 5.0 by Christams Stay We stayed three nights for Christmas. The room was fine, the staff friendly and breakfast was good. Also very quiet. Thank you. December 29, 2013
Rated 4.0 out of 5.0 by Friendly and helpful A good example of what the Holiday Inn Express concept is all about. Consistently good hotels in convenient locations at a value for money price. Good parking facilities, OK gym, clean facilities and in this one particularly friendly and helpful staff. My only small complaint is that the pancake machine wasn't working for all 3 of the days that I was there...but that's just a small whine on my part and probably helped my waistline anyway... December 10, 2013
Rated 2.0 out of 5.0 by Gnats and shaving cream I have had wonderful experiences here. However. twice I have been put in a handicap accessible room which does not have the usual comfort standards. The last time I killed a little gnat on the first day... I then killed a gnat or two each night for the four nights I stayed. There had also obviously been a real mess in the bathroom previously. There were remnants of shaving cream in several areas in the bathroom. I like that they serve wine in the evening. The service at the desk was great. I don't like the accessible room. I have Platinum status but this location seems to have a high volume of platinum members. They should probably strip the walls and clean the grout in the bathroom from whatever it was that happened in there. I should have complained. But I don't like confrontation after a long day of confrontation on the job. I will not accept that room again. Room 101. October 26, 2013
Rated 1.0 out of 5.0 by beware of construction noise there is another hotel being built behind this one. i was given a room facing this new construction. so the noise starts at 8 am make sure u dont get a room facing the construction , if u do your stay will suck October 23, 2013
Rated 5.0 out of 5.0 by A great place to stop and rest After a long international flight you hope to arrive to your hotel without getting lost, find staff helpful and the room ready. I had the wonderful experience of this and more! The night staff were there to greet at the desk, explain access to the pool and hours for breakfast. A quick process and off to the elevator. Nice design of the hotel, with rooms and hallways facing the inner courtyard with the pool & jacuzzi at the center. Room was spacious and clean. Access to WiFi didn't go as smoothly, but called down to the desk and I was helped in no time. Slept well, even with the windows facing the main road. A great swim in the morning and a copious breakfast from the well stocked buffet sent me on my way. A quick whistle-stop at the hotel and it fit the bill. Keep up the good work! October 23, 2013
Rated 5.0 out of 5.0 by Good Service and Great Breakfast The front desk service was very good and the room had comfortable beds. The hot breakfast was great! October 17, 2013
Rated 4.0 out of 5.0 by nice and comfy I have stay here a few times before,love the location 11 miles from the Coliseum ,my last my last visit September 20th ,my grandkids also enjoyed our conversations ,and believe it or not I overslept in the comfortable bed and we missed breakfast LOL September 24, 2013
Rated 4.0 out of 5.0 by Very good location for getting around. Centrally located on the east bay with easy access via auto to just about anywhere you have to get to in the bay area. September 24, 2013
Rated 5.0 out of 5.0 by Best GM I've ever seen During the month of September I stayed at the Union City, CA HI Express and it was a completely enjoyable experience. This hotel has the best General Manager I have ever seen and believe me, I have stayed at many hotels in my career. Marie is her name and you will find her always smiling and genuinely interested in making sure your visit is excellent. If I return to Union City or any place nearby, rest assured, I will be staying at this HI Express. Bob P.S. The entire staff treats the patrons very well...they just imitate Marie. September 23, 2013
Rated 5.0 out of 5.0 by peaceful and relaxing night in Union City Having never stayed at a Holiday Inn Express before I wasn't sure what to expect. I was pleasantly surprised with the comfort of the room, especially the bed; the professionalism of the staff and the variety and quality of the breakfast - biscuits! Especially since Union City isn't a vacation hot spot and I wasn't sure how it would compare with the Sheraton, Hyatt or Marriott or other hotels in Hawaii, NYC, or DC. Although the early evening traffic noise was a bit noisy, by 11 pm or so it had died down considerably and I was able to sleep, even with other neighbors in the same wing. I would highly recommend this place and plan to stay again. September 10, 2013
Rated 5.0 out of 5.0 by Great location and comfortable rooms Awesome stay all the staff was friendly and helpful. The room was pretty and very clean. The bed was just the right amount of soft to firmness with nice size pillows. This hotel is in a great location right off the freeway with a variety of food and shopping nearby. Also you have to love the breakfast... Cinnamon rolls anyone? September 4, 2013
Rated 5.0 out of 5.0 by Great value and great service We spent close to a week. This was our first time in a Holiday Inn Express in a long time. The room was very good. The service was very good.. I'm planning on coming back to the same hotel next time we're in the area. August 27, 2013
Rated 5.0 out of 5.0 by Best Value for family Trip Small but very convenient location. Near everything. Staff attentive and helpful. We lost our phone the gentleman called us back twice to make sure we get our phone before we leave town. Our family love it. August 22, 2013
Rated 3.0 out of 5.0 by Fair Experience Looking forward to use the pool, but found out it wasn't heated. Too cold to swim. For some reason it lacked a place for guest to hang out because lobby is too small. Priority Club parking space is good. Preferred regular foam pillows. August 16, 2013
Rated 5.0 out of 5.0 by enjoyed my night stayed will be staying at other Holiday Inn Express rooms August 2, 2013
Rated 5.0 out of 5.0 by Great exprience The staff we're great and we had a good experience during our stay. The only negative was the strong smell in the rooms. July 28, 2013
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