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Rated 4.3 out of 5 by 79 reviewers.
Rated 4.0 out of 5.0 by Good choice for Union City Location is quite good which surrounding by malls. Staff kindly and helpful. Room size big and clean. Not supply water heater which inconvenience for carry with baby. September 12, 2014
Rated 5.0 out of 5.0 by Excellent and I HIGHLY Recommend this property This is one property that exceeds my expectations...any issues are dealt with swiftness and efficient. The staff is very attentive and helpful. September 11, 2014
Rated 3.0 out of 5.0 by Long Business Stay This hotel has a great location, staff and overall is pretty clean.The AC thermostats were a little wacky. The TV channel selections were horrible. You would think that in this day and age a hotel would offer at least the basic cable or satellite package, not 30 channels. WIFI was intermittent to say the least and very weak and slow. September 8, 2014
Rated 5.0 out of 5.0 by Excellent Stay Nice property, Great Breakfast, Great location. I think the hotel was renovated, but it seemed like brand new, not like most hotels where they renovate and you can tell. The location is great, near shopping, restaurants, and very safe and quiet location. September 6, 2014
Rated 5.0 out of 5.0 by Great place to stay! I was impressed from the moment we arrived with the cleanliness outside and inside. The person at the front desk was so very friendly, polite and helpful! Our room was perfect! Love the coffee maker and fridge in our room! The entire staff from front desk to housekeeping to the breakfast area were so, so friendly and helpful! The entire hotel was as clean as could be and we had everything we needed. All of this at an affordable price! Thank you for such a great stay! September 4, 2014
Rated 5.0 out of 5.0 by A great stay! Everything of what I expect of a HIE stay. Will stay there again. September 1, 2014
Rated 5.0 out of 5.0 by Good stay As usually in Holiday INN As I expected. Little pricey. Room is clean. Breakfast is just average. August 31, 2014
Rated 5.0 out of 5.0 by Comfort and great service Spectacular service. I would highly recommend this Holiday Inn Express located in Union City. Fitz August 28, 2014
Rated 5.0 out of 5.0 by Union City staff Awesome Have been using this location past 2years for business travel and all I can say is the dedicated staff is awesome. Facility location is excellent for business folks doing business around Hayward/Newark. Very comfortable rooms, location next to mall helps with dinner options and things to do/see. Staff has always been extremely helpful and dedicated to customer service. This trip Mgr Marie helped resolved booking error. Attentiveness to customer needs - rare today -- really makes this HIE location shine! Great Job! August 25, 2014
Rated 4.0 out of 5.0 by Holiday Inn Union City Good value. Clean, comfortable rooms. Plenty of good restaurants in the area. August 19, 2014
Rated 4.0 out of 5.0 by about the best in the area With a limited number of lodging options in the immediate area the HI Express is about as good as you can do. Staff is friendly and the place clean and reasonably quiet. I'll be back. August 17, 2014
Rated 5.0 out of 5.0 by Excellent Service My family and I stayed here for two weeks during our home renovation. The location was perfect for us because it was just three blocks from our house. It was also close to stores, movie theater and restaurants. The staff were very pleasant and helpful. They went out of their way to make us feel welcomed and were able to accommodate and keep us in the same adjoining rooms during our entire stay - despite the hotel being booked and us having to extend our reservation twice. The pool, workout area and laundry were nice. During weekdays the pool area was not crowed and my children had the pool to themselves. The only thing I was not impressed with was the breakfast. It was mediocre. The scrambled eggs and cheese omelette were tasteless and seemed like it was made from powdered eggs. The muffins were sticky and wet as though they were frozen and defrosted. The rooms were comfortable and housekeeping did a great job cleaning our rooms and making sure we had fresh towels. Free wifi was a bonus and their cable TV channel selection was good. August 14, 2014
Rated 4.0 out of 5.0 by Updated and comfortable room Very comfortable and fairly quiet. Friendly staff, clean and attractive building inside and out. Breakfast could have been a bit better (mainly the omelets...terrible), but there was a good variety of other food. Hotel was next door to large shopping area with restaurants and movie theater. August 12, 2014
Rated 5.0 out of 5.0 by Great for Business Travel Bed and pillows were comfortable. Great service, clean room and friendly staff. Breakfast offered choices pancakes, cereal and fruit., would not recommend the eggs, July 28, 2014
Rated 1.0 out of 5.0 by Large Group Terrible Experience *Irons didn't work and left stain on shirts even after switching multiple *Bathroom flooded *Toilets backed up *Wifi highly unreliable at best July 16, 2014
Rated 4.0 out of 5.0 by great service The front desk personnel were very helpful and accommodating. The vanity area in the handicap bath was almost too small. July 10, 2014
Rated 5.0 out of 5.0 by Good and Nice Experience Just stayed there last week,liked very much. Service was good, room was clean and breakfast was very good. Overall very good experience. July 8, 2014
Rated 3.0 out of 5.0 by Good experience Good people and good hotel to stay in. Comfortable atmosphere and close to restaurants and places to visit. July 7, 2014
Rated 5.0 out of 5.0 by great experience I stayed at this hotel for two nights and was happy about the entire stay. The room was pretty quiet, even though my room faced the traffic and was near the elevator. The curtains blocked the light very well, the air conditioner was easy to use, and my room was spotlessly clean. I liked the mini fridge that was in the room and the TV worked great, even though there was never anything worthwhile to watch. The bed and pillows were extremely comfortable and luxurious. There was plenty of hot water for a long, relaxing bath, and I noticed laundry facilities downstairs off the lobby. I utilized the gym, which was tiny, but if you know what you're doing you can get a complete workout. It contained up-to-date cardio equipment, a weight bench, and a full rack of hand weights. The free breakfast offered a bewildering array of foods to choose from; several types of oatmeal, yogurt, fruit, muffins, many kinds of bread to toast, hot cinnamon rolls, a variety of sausages, eggs, pancakes, cold cereals, plus coffee, hot chocolate, milk, juice, and all those little jellies, syrups, peanut butter etc. The staff was really nice and always greeted me with a smile and a hello. I also liked the location of this particular hotel. It sits on the edge of multiple shopping centers which enabled me to walk to the restaurants, movies, or many stores. I'd stay here again in a heartbeat! July 3, 2014
Rated 3.0 out of 5.0 by Just ok Convenient location. Property is reasonably clean but a bit worn around the edges. Overall nothing terrible; nothing great... just ok. June 28, 2014
Rated 5.0 out of 5.0 by San Jose - Entertainment Complex Was very happy with the immediate area around the hotel, because I could walk 2 blocks and be at more then 1/2 dozen restaurants, hardware store, office supply, groceries and 24 movie screens, as well as an indoor skydiving facility - just a great place to be - for leisure and / or business ! June 24, 2014
Rated 5.0 out of 5.0 by Stay here This is a nice hotel. I stay here often and am very satisfied overall. However I don't think IHG loyalty is very respected here. Never get upgraded as I do with other IHG locations. June 16, 2014
Rated 5.0 out of 5.0 by Good location, close to everything It's a bit awkward getting into and out of the property, but once you get the hang of it, it's not a big deal. Pool could be a bit bigger and in a more sunny location. Because of that I have avoided using it completely. Otherwise, this is my go-to place when in the Union City, Newark, Fremont area. I've tried the other properties in the area and you get the best value here in terms of cost, cleanliness of room and property, amenities, staff attentiveness, and sleep quality. June 15, 2014
Rated 5.0 out of 5.0 by Good Stay as Always The staff at this HE is always helpful and courteous and seem genuinely happy to see us. We usually are there once a quarter. We really like the rooms that have the two seat couch in them as it separates the sink from the shower/toilet area making it easier for two people to get ready at the same time. June 12, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service We had a great stay. The staff was helpful. The only glitch was it took the desk clerk a while to discover I was a gold card member. The room was clean and comfortable. It was very quiet, but I don't think the Inn was full. Only 1 morning was a little crowded at breakfast during the 4 we attended. The cost was more reasonable than other Inns close to Palo Alto. We just took the toll bridge to that town. We would stay here again in the future. June 12, 2014
Rated 5.0 out of 5.0 by Excellent service and cleanliness We stayed in the Union City Holiday Inn Express for three nights. The staff was very accomodating and helpful. The room was very clean and nice looking. We needed a place to stay on short notice and this hotel fit the bill. The breakfast was good with a decent variety. Parking was good. The outside pool area and exercise facility was clean and very accessible. Prices for rooms fluctuate on certain days with weekends being less expensive, although they are competetive with other hotels in the area. I would stay at this facilty again and recommend it, but try to book in advance if possible. June 9, 2014
Rated 5.0 out of 5.0 by Nice Property The front desk person was informative and helpful. I came in with no reservation and it didn't matter in the least. I was given a lovely room and felt very welcomed. June 5, 2014
Rated 5.0 out of 5.0 by rewards points Because i love to travel and i found the best deal with holiday INN please send us your promotional from time to time. June 2, 2014
Rated 5.0 out of 5.0 by comfortable, clean and pleasant It was all of that and a great location being so close that you could walk to several restaurant serves and shops. Highly recommended and the staff were All very nice and friendly. May 26, 2014
Rated 1.0 out of 5.0 by No Wifi, Terrible support The staff acted as if something was wrong with my laptop, not their wifi....I just used my laptop before going there and when I left at the airport...wanted me to give someone my company laptop info to someone on the the other end of the phone who I didn't know. I would sleep in my rental car in their parking lot before staying there again.....OH, and ask to use their buisness center and they point to a computor on this little desk next to the elevator for anyone to see you do your finances or even just your passwords. May 17, 2014
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