Rated 4.2 out of 5 by 57
Rated 5.0 out of 5.0 by Ksal30 Best Value for family Trip
Small but very convenient location. Near everything. Staff attentive and helpful. We lost our phone the gentleman called us back twice to make sure we get our phone before we leave town. Our family love it.
August 22, 2013
Rated 3.0 out of 5.0 by jlplay Fair Experience
Looking forward to use the pool, but found out it wasn't heated. Too cold to swim. For some reason it lacked a place for guest to hang out because lobby is too small. Priority Club parking space is good. Preferred regular foam pillows.
August 16, 2013
Rated 5.0 out of 5.0 by Dar51 enjoyed my night stayed
will be staying at other Holiday Inn Express rooms
August 2, 2013
Rated 5.0 out of 5.0 by bears13 Great exprience
The staff we're great and we had a good experience during our stay. The only negative was the strong smell in the rooms.
July 28, 2013
Rated 5.0 out of 5.0 by NMTraveler01 Union City Holiday Inn Express Dedicated Staff
What makes my stays at this location is the dedication of the staff to the service they provide to the customers. Friendly, professional, listen to your needs and their dedication to service. Business brings me to this location and the staff does it best to provide you the service with a smile. Even the construction near by did not seem to interupt with the stay.
only item that needs attention is more variety at breakfast.
overall - thanks for your attention from a dedicated Platinum member!
July 23, 2013
Rated 5.0 out of 5.0 by Sally Great Service with staff going out of their way to help
This is a great place to stay satisfying all the needs of a traveler such as, excellent location right in the middle of a shopping complex, accessibility to freeways that link different parts of the metropolitan area as well as accessibility to public transport.
July 4, 2013
Rated 5.0 out of 5.0 by SSJ1234 Execellent as a Local Hotel
As a local hotel for sleepovers or rest stop I highly recommend this hotel. Also for small gatherings that you need to keep expenses down, it is great for it!!!!
July 1, 2013
Rated 4.0 out of 5.0 by David157 Nice Hotel In the Holiday Inn chain
This is a nice hotel and the staff are very professional and friendly. A little disappointed that the sheets did not fit on the bed making for a terrible nights sleep, but overall I would stay here again.
April 5, 2013
Rated 3.0 out of 5.0 by TRIPPER2 average Holiday Inn and WAY over priced
I had to stay at this location for business meetings and while a typically nice Holiday Inn I would look in the area for others
March 22, 2013
Rated 4.0 out of 5.0 by FrequentFlyerMatt Great location, friedly staff.
I stay at this hotel every time I visit my customer in Hayward. The staff is friendly, and the location is convenient to I-880 and many local restaurants. My wife came along during my most recent stay and she went around the corner and watched OZ at the Cineplex while I was working and walked to Krispy Kreme and Jamba Juice for something to eat. My only complaint would be there is only one elevator and it can be a little slow, but I'm reaching to find a complaint. See you next time.
March 18, 2013
Rated 5.0 out of 5.0 by workintil9 Good Value/relaxing
Location was central to the places we were visiting. Lots of mid-price restaurants, good basic amenities (breakfast, coffee in lobby and room, fitness center, friendly staff). The happy hour was nice, but too bad it's not offered on the weekend.
March 16, 2013
Rated 4.0 out of 5.0 by Jahd Great Location and Excellent service by hotel Staff
The Location of the Hotel is nearby shops, restaurants and conveniently located for my work.
Hotel Staff and the Manager provided excellent Services
February 27, 2013
Rated 4.0 out of 5.0 by RobIHG Nice hotel in a great location
I stayed at this hotel for five days to visit clients in the Northern California area checking in on 1/28 and out on 2/1. I come to this area 3-4 times a year and I've found it hard to get a decent hotel in a nice location until now. Regardless of whatever cons I say below I will be staying here again just because it's in a nice, safe location and a clean comfortable hotel.
I'm a priority member with other hotel chains and just recently started staying at IHG properties and so far this one is the nicest of them all. The greatest attribute about this property is its location next to a mall which has tons of places to eat, shopping when you need it and activities to do in the evening if you feel up to it. That said the worst amenity to this property is the mall because of the lack of a turn in on the main street if you're heading north. I would say that maybe once was I heading in the correct direction to turn directly into the parking lot. Most of the time it just was easier to drive through the mall, across countless speed bumps, to get into the hotel. If you come North and make the turn for the hotel lot it's the ONE street in California that does not allow U-turns so you have to go into the mall all the way just to turn around and come back.
I reserved a King Executive online which meant I get a couch. When I checked in which was late afternoon and I got up to my room I only had a King room which was fine however cheaper in price. I called the front desk to ask about this and was told my original room was given away to somebody else (double booked??# so I mentioned that my room charges should be less but was told no they're the same price. I resolved this on check out after showing the manager my reservation and pointing out that online I can prove there is a difference in the price between rooms, a credit was issued.
The breakfast was great every day, a lot of selections and for once I'm glad it was pancakes because I'm tired of hotel waffles. They also had scrambled eggs, bacon, grits, etc. The breakfast staff was great, always cleaning, refilling and helping you if you need it.
Outside of my initial check-in problem the hotel staff was nice and helpful when I needed it. My in room iron nearly killed me twice trying to plug it in and unplug it due to exposed wires at the plug so when I brought it to the front desk I was promptly given a new one.
There is an outdoor pool in the center of the hotel which is nice and while I didn't use it I was glad to see you couldn't smell it at all in the hotel.
My room was large and comfortable, nice bed and a decent size for a bathroom. My only complaint here is whenever you run the shower it doesn't drain fast so you find yourself standing in ankle deep water #room 413) and when it does drain you get to look at everyone else's hair's left in the tub from the backed up drain.
Sorry for the length, this is my FIRST review ever. I travel all the time from coast to coast and read these reviews that people right which really DOES influence my choice so I thought it's high time I start putting pen to paper.
Give this hotel a chance, nothing I said here would stop me from coming back.
February 6, 2013
Rated 5.0 out of 5.0 by shasta333 Great staff!
Best Holiday Inn Express experience ever. Very friendly and accommodating staff.
January 31, 2013
Rated 5.0 out of 5.0 by Whimbrel Very comfortable stay
The room was nice and large, and the bathroom had plenty of counter space. An altogether pleasant place.
January 2, 2013
Rated 4.0 out of 5.0 by RickMi19 Good Location
This hotel is in walking distance to numerous restaurants in a mall like area. There is a large variety of other business as well. It is in reasonable distance to interstate access. The rooms were very clean and the hotel staff were very helpful.
December 26, 2012
Rated 4.0 out of 5.0 by Garza1 Great Location on East Bay
I use this Holiday Inn Express because of it's great location between Oakland & San Jose. This makes it easy for me to visit my clients plus its located in a mall. The Union Mall provides excellent places to eat or be entertained (movie complex and skydiving) As to the hotel, staff are very friendly and helpful and work to provide the services expected by a business traveler.
I would recommend this location for anyone working between Oakland & San Jose.
December 12, 2012
Rated 5.0 out of 5.0 by Glennie Clean, quiet, good staff
I stayed for one night in October, 2012. The staff was very efficient and friendly, the room was clean and nicely decorated, and there wasn't any outside noise. You also have the option to turn the fan/air conditioner up to block outside nose. Good price, too.
November 5, 2012
Rated 2.0 out of 5.0 by Marka66 Clean and newer but did not feel like Priority Club member
Room had a strange smell of body odor. i was given was for Handicap person, but frankly I do not see how someone in a wheel chair could take a shower. Also the showers head was not traditional for Holiday Inn. Breakfast had hot offerings but there were few healthy selections. The lock system is old style and did not work very well. i had to get the keys reprogrammed several times during my week long stay. One evening desk staff member told me it was because i had my key next to credit cards and it was my issue. Now I am a Platinum Elite with over 400k points this year and you would think this staff member would know that I am not a novice traveler at a Holiday Inn, but I was offended none the less. Terribly small and cramped "gym" I do not recommend this hotel unless you are staying for one night and need a cheaper rate in the San Jose area.
October 25, 2012