Rated 4.0 out of 5 by 44
Rated 2.0 out of 5.0 by ADesertHare This property should not be a Crowne Plaza
My primary complaint: where is the hot tub? I'll tell you where. It's under about 6 feet of concrete and was there the last time I visited this property. A reasonably disgruntled employee explained that the owner of this property decided that instead of fixing a broken hot tub heating system, they would just backfill the hot tub and fill it with concrete.
Mind you, the hot tub is still listed on the website for the hotel. If I had known this, I would have much rather stayed at the Holiday Inn Express down the street which has provided wonderful service, a working hot tub, and a free breakfast.
Why not just get in the pool? Because it was filled with sunken leaves and didn't look like it has been maintained for a while.
Second complaint, I'm staying in the "executive tower" room. Would you expect that down the hall where there's a sign that says "Vending and Ice Machine" you would find a working vending and ice machine? No! You find an ice machine that is out of service and a Coke machine with a sign that says that Coca-Cola is taking the machine out, so go to the first floor. In fact, the three floors below also have this same sign and broken ice machine. There's nothing executive about this.
The room was reasonably clean and appointed except for towels which seem to be in shortage. I got one face cloth and two towels for a king room. Well, good enough, I guess.
Finally, while I don't play tennis, what is with the "tennis court" on the garage? There's a sign for a tennis court, there's a fence to go around half of a tennis court, and then there's a big leafy puddly mess missing any sign of a court.
This property suffers from neglect. Missing amenities, musty smell, poor maintenance. Long and short, avoid this property and go down the street to the Holiday Inn Express. My opinion of the Crowne Plaza brand has been lowered by other properties, but this one pretty much says that Crowne Plaza is a hotel that IHG wouldn't even want to convert into a parking lot.
October 7, 2013
Rated 2.0 out of 5.0 by dauatx the staff was the best thing about it
this property is in dire need of a renovation, it's pretty disappointing how wildly different the crowne plaza brand/properties are. businesstravelers want consistency and reliability in the accommodations provided in a hotel chain/brand, and i was really disappointed with this crowne plaza. found hairs in the bed which makes me doubt the sheets had been cleaned. building itself is a bit run-down, rooms are dated and dingy-feeling.
September 29, 2013
Rated 5.0 out of 5.0 by Rick6464 I'm coming back.
Second stay here and both times the friendly and attentive staff made any imperfections forgettable. Especially enjoy Paul the bartender. He is a professional bartender , friendly and makes everyone feel welcome.
September 23, 2013
Rated 1.0 out of 5.0 by Jerry90 Dark and. Dirty
Overall the rooms are dark and dirty. Curtains were stained and dirty. When asked to have them replaced were replaced with curtains that were less stained and dirty, but stiill stained. Planned to stay for 3 months and had to leave after 3 days, and move to another hotel. Hotel serves buffet breakfast that is always cold.
September 21, 2013
Rated 5.0 out of 5.0 by Fuzzy1 Best all around staff service in years
I would like this read publicly at your staff meeting. On our recent visit to the Crowne Plaza Union City we treated exceptionally well by all the staff from the above and beyond service while checking in, the restaurant staff at our daily breakfast and courteous housekeeping group. Small examples would be the ability to check in early and have our room changed, at breakfast someone ensuring we had toast when we didn't get it when we went through the line and the ability of the housekeeping to change my decaf for regular with nothing less then a smile. I could honestly say I could not pick out 1 member of your team that wasn't a excellent representative of what I would like to see on all my travels and I will base future reservations on the performance.
PS if you want to read this I am willing to sign my full name.
September 19, 2013
Rated 4.0 out of 5.0 by Downtime123 First Bay Area Visit
It was my first visit to the Bay Area and I wanted to stay a little outside the city, but wanted to have easy access to Oakland and San Francisco. The location of the hotel was perfect! It was near the interstate that allowed me to move freely around the area. The hotel was very clean and the room was as well. If I am in the Bay Area again, I wll not have a second thought about staying here again. Additionally, the staff was very helpful!
September 7, 2013
Rated 5.0 out of 5.0 by 7676 Enjoyable experince
My compliments to the General Manager and staff for a job well done.
September 5, 2013
Rated 3.0 out of 5.0 by bdbokor showing its age
While the location was very convenient, the property is definitely showing its age. The property was very disjointed with many different sections. Parking was difficult and I found that it took me going to 3 different entrances before I could gain entry. Late at night this is not comfortable for a lone female.
September 3, 2013
Rated 5.0 out of 5.0 by karlisv Good base for exploring San Francisco
I chose this hotel because of a good price offer (Point Breaks) and relative closeness to San Francisco which was easily accessible using BART from Union City station (some 5 - 10 minutes drive from hotel).
All my experience was positive - the room was clean and excellent, staff friendly.
August 29, 2013
Rated 5.0 out of 5.0 by MMDejohnette First time to Oakland
I was very skeptical about the hotels in the surrounding area of Oakland as this was my first time there. Found this hotel and this is where I will be staying at for my future visits most definitely ;-)
August 28, 2013
Rated 3.0 out of 5.0 by jonneeboy3 Dingy appearance, overpriced
I expected far better accommodations for the price. The rooms were dingy and poorly lit. Carpet dirty. Bathroom tile chipped and stained. Bathroom door delaminated. Television reception was poor. Decor outdated.
I moved to a different hotel that has some pricepoint but which appears well-lit and up-to-date. This location needs improvement. Feels as thought it was last updated in the 1980s.
August 26, 2013
Rated 5.0 out of 5.0 by Sue7777 Comfortable bed
The bed is very comfortable. However, it is too high for a shorty like me. I would rather you have lower bed for safety reason.
There are too many pillows. I think 4 is more than enough. but, you have 8.
August 20, 2013
Rated 5.0 out of 5.0 by Deysem Very good local hotel
This hotel is highly recommended as a local hotel with very good benefits. The hotel is very clean with excellent employees.
August 18, 2013
Rated 5.0 out of 5.0 by PSFA Overall experience.
Wonderful stay. Comfortable room, Very QUIET! From the front desk to maid service........EXCELLENT!
August 16, 2013
Rated 5.0 out of 5.0 by Dophy Good internet access & clean rooms.
It will be nice to consider putting in the guest rooms micro wave ovens & small refrigerators just like other hotels do.
August 14, 2013
Rated 3.0 out of 5.0 by USGS21 Awful check-out service.
I stayed here with 3 other individusals, we all started to check-out at 7:00am, our check-out was not complete until 7:45am. At 7:30 there was a shift change, the outgoing clerk just left us waiting as the new clerk took over the forming line of people.
All 4 of my party are federal employees, and have tax-exempt status that was noted at our check-in. When checking out our rooms all had tax and we were told that are adjusted receipts would be e-mailed to us. He had to call back later in the day to have our receipts sent to us, as your clerks did not do what they told us they would.
Your site map shows a spa on the property, after looking for ten minutes I found no spa anywhere on the property.
We just starting working in this area and will be staying up there 1-2 night a month, if not more. I hope that these problems will be addressed, or I will have to take my business elsewhere.
August 12, 2013
Rated 5.0 out of 5.0 Great Staff
I've been traveling for 25 years and this hotel staff is the best. Mark is very nice and attentive. Natalia is one of my favorites. But Jennifer is the best! Thank you guys!
July 30, 2013
Rated 1.0 out of 5.0 by Asbestosman fell far short...
Dear Sale Manager,
Over the years, I have had many pleasurable stays at your fine hotel in Union City. the front desk staff Mark and Natalia always greet me with a smile and a welcome back. However, my visit on 7/24/2013 was unfortunately a horrible exception. I am certain that once you are aware of what transpired, you will be as appalled as I am.
Here's what happened: As I understand the Crowne Plaza Union City has had a management change, and with that change as a long time guest at your hotel with corporate rate that you will no longer honor. As you can imagine my shock when you have charged me 2 different rates in the same month on 2 different stays, neither being my corporate rate.
As you can imagine, the experience fell far short of my expectations -- considering the great deal of money I have spent with your company during my multiple visits and holding business meeting on your site. I also frequently recommend your accommodations to other travelers.
I am not certain at this time if I will ever feel comfortable returning to your establishment. To be honest, it depends on your response to my concerns. I have left you several messages with no response from you sir. Thank you very much for your prompt response.
July 30, 2013
Rated 5.0 out of 5.0 by TravelingJack99 Great staff and service
I stay at the Crowne Plaza in Union City quite often and must admit I couldn't be more pleased with the accommodations. The staff is friendly and more than happy to deliver excellent customer service. The beds are comfortable and the rooms are quite. All in all, a great place for business overnighters.
July 29, 2013
Rated 4.0 out of 5.0 by ht00124 Good value
Good value for the amenities we received. Wish the swimming pool was opened.
July 24, 2013
Rated 5.0 out of 5.0 by debbie41 comfortable room and great customer care service
bed is very comfortable and excellent customer care service for
July 22, 2013
Rated 5.0 out of 5.0 by ajax122332 Great Place
Stayed there for 4 nights. Bed was great. Maid service was great. I was initially concerned because I was in a room next to the elevator. Didn't hear a thing from the elevator or other people. Free morning food was B+. You need to check to see if your room rate includes it or not. Mine was. They didn't always have toast available. I am a sucker for waffles but they didn't have that.
I still would highly recommend this place anytime.
Now this nickname requirement to leave a review is annoying. they need to keep this SIMPLE or I won't spend the TIME.
July 2, 2013
Rated 5.0 out of 5.0 by latrip2013 Daughter's Wedding
Ecerything was perfect. The staff was helpful in everyway. The room was very nice, comfortable and beds slept almost as good as if I were at home.
June 23, 2013
Rated 4.0 out of 5.0 by CaptB Comforable room
My overall experience here was good. The staff was friendly. The facilities are great and location is nice. There were two reasons for downgrading my experience. The room smelled a little murky. A little musty, a little dirty. Nothing that a carpet shampoo wouldn't care of I'm sure. My room was on the 880 side of the hotel. The road noise is noticeable, but not enough to keep me from sleeping. A light sleeper might wish to be in another room.
April 23, 2013
Rated 4.0 out of 5.0 by Dano007 Professional Staff
Without doubt I choose CROWNE PLAZA over other mid-East Bay Area hotels - the staff is friendly, attentive, and takes sincere interest in my stay quality.
Whenever visiting the Nor Cal Semiconductor area, I always check room availability at CROWNE PLAZA first - and its room rates are very area-reasonable.
April 18, 2013
Rated 4.0 out of 5.0 by Ryan42 Comfortable Hotel
I have stayed at this Crowne Plaza multiple times. Front desk service was very good. Room was dark & quiet at night. Wi-fi was decent (1 meg download in the evenings). With the exception of the lobby (which is quite nice), the facility & breakfast felt more like a Holiday Inn than a typical Crowne Plaza. The price when I stayed was very affordable (comparable to a Holiday Inn Express).
Easy access to I-880. Good for business in Oakland, but a bit far away for vacation in San Francisco. I had a free drink & breakfast coupons as a Priority Club member.
April 3, 2013
Rated 4.0 out of 5.0 by joejjg good stay
hotel stay just fine no issues great service only issue was it took 50 minutes to get a cab......
February 18, 2013
Rated 5.0 out of 5.0 by Den7797 Excellent service at Crown Plaza - Oalkland South
I have stayed at this0 property several times iand as always, the staff and all of their people go out of their way to be the best there is. My hat is off to them.
February 6, 2013
Rated 5.0 out of 5.0 by Andrew57 Stay here once, you will always come back
I like the location of the CP, close to all my customer in this area, cross the fwy is the shopping mall, and great Chinese food near by. I special like the "quite zone", which the hotel pre-screen the guest, who like to be relax in a quite floor. The breakfast food may need some improvement, but it serve my need as a quick a easy BF.
February 4, 2013
Rated 4.0 out of 5.0 by reddog24 Crowning experience
I travel alot, and stay in many of the Holiday Inn products12-15 times per month
This facility is a Crown Plaza ?? supposed to be the upper end of the Holiday Inn group. It hardly resembles any Crown Plaza I have ever been in.
The front desk staff cant be any better, they are professionals
Beautilful woman named Natalia give her a raise, main reason for returning is her service level . Robert excellent too. new guy they are the night check in crew
The bartender(paul) is also excellent, and entertaining as evidenced by many travelers who return often and he knows their names.The food is pretty good too, no need to leave for a restaurant. Recent chef change has helped alot
The issue I have with this place is the rooms. depending on what room you you get in the "Tower" tubs have rust on the drains, plumbing fixtures are old, bad tile,old dated furnishing. No microwaves or refridgerators, just very low end room for a hotel that is a "Crown Plaza". The Holiday Inn Express right across the freeway is much nicer, but they also charge more, but have no bar or food.Too bad. Overall its a great value. The owners just need to spend a buck and upgrade...please. does corporate ever come by and see this ?? guss not
January 15, 2013