Rated 4.3 out of 5 by 93
Rated 4.0 out of 5.0 by gbuckley47 Best Breakfast of All
Had a great stay in the Holiday Inn Urbana-Champaign and an even better treat to their breakfast the next morning. Eggs were 'real eggs' not the powered kind and fixed just right. Would highly recommend this HI Express.
August 15, 2014
Rated 5.0 out of 5.0 by BigBad Relaxing Evening
We stopped at the motel on our way home from vacation. The sign was a little difficult to see from the main road off the interstate, but we had a relaxing evening and a restful night's sleep before heading out the next morning. The staff was friendly and the breakfast was great.
August 14, 2014
Rated 5.0 out of 5.0 by michaeld999 Great stay
Super clean hotel.
August 12, 2014
Rated 5.0 out of 5.0 by kl083014 Good Experience
Checked in at the hotel next door, huge mistake...went to the Holiday Inn Express next! Great size of rooms, cleanliness
August 11, 2014
Rated 1.0 out of 5.0 by NitinK Poor experience made worse with billing issues
I stayed in hotel for over 1 week. While room was serviced, they did not bother to proper job of cleaning or checking coffee refill etc.
The billing problem made matter worse. I had told them to take debit from travel card and take only authorization. After explaining and confirmation, they did confusion. They told me that funds were released but just refused to send e-mail of what exactly they told me.
The reception staff was generally friendly but overall experience was bad. I am not behind getting billing issue resolved.
August 10, 2014
Rated 5.0 out of 5.0 by jennafig86 Great experience
Passed through with our youth group. Staff was very friendly and helpful. One of our youth was not feeling well at check out and staff assisted us with some extra bags for when we were traveling. Breakfast was great! We especially loved the Cinnamon Rolls. Variety of items was great. Kids liked the pool as well. Every thing was neat and clean. Would highly recommend staying at a Holiday Inn Express.
August 5, 2014
Rated 5.0 out of 5.0 by F350 Great place to stay
Staff had an excellent refreshing and clean room. Highly recommended place to stay.
August 3, 2014
Rated 3.0 out of 5.0 Shuttle (left me stranded)??
Upon making my reservation, was told a shuttle would be provided upon arrival at U of Illinois airport up to 10pm. I arrived at 9:15 pm and was told by front desk at hotel "shuttle driver went home early"? Although the hotel did pay for my taxi fare, not what I expected. Next morning wanted to be shuttled to rent a car location(which I was told was no problem when making reservation), now the front desk said that they couldn't do that!?!?
Enterprise rent a car was very happy to come get me at the Holiday Express location (about 4 miles away), and on my last day shuttle me right to the airport.
Even though your not suppose to do certain little thing's, sometimes they go a long way with customers, and they don't forget! I will be renting cars from Enterprise next time for sure. If Enterprise was in the hotel business, I would be making my next reservation with them as well!
August 1, 2014