Rated 4.3 out of 5 by 109
Rated 5.0 out of 5.0 by Robert A Super staff, clean
Staff was awesome. I needed road condition information from Des Moines to Twin City area; Joanne went our of her way to keep me informed through use of her computer. My 3 night stay was better than expected.
February 25, 2014
Rated 1.0 out of 5.0 by frustratedbynicknameissue Not very thorough or fair
After checking in and going to my room I found a man already in the room I was provided. You would think the staff would take the proper saftey precautions to ensue rooms were not occupied prior to sending a single female to a room which was already occupied. Due to the impending blizzard I had to check out a day early and although their site says you have until 6PM to cancel they will charge you if you do not inform them before 3PM of your intent to check out. Not overly impressed with this hotel.
February 23, 2014
Rated 5.0 out of 5.0 by Kylorine3 Comfortable bed and clean room.
The stay was for a competition in Urbandale. We have stayed at Holiday Inn Express before and felt it was a good choice.
The breakfast could have had a few more people helping with it as they were constantly out of food and coffee. People were standing and waiting for things to be refilled. The poor guy that was working was doing the best he could.
February 21, 2014
Rated 5.0 out of 5.0 by amadase Clean and Comfortable
Nice clean room, enjoyed the television with easy to use guide, always a pain when you don't know local channels and have to use an app to see what channels have shows you like! Will book again at this hotel! Only downfall was no sleep timer on the remote for the tv, but not worth complaining about!
February 20, 2014
Rated 2.0 out of 5.0 by SSB1000 Nice Staff, Clean Hotel, Uncomfortable Beds!
Continental breakfast was horrible. Elevator was slow and didn’t seem to want to work. Parking lot was horribly plowed as was the area under the awning and the floors in the lobby were very slippery because of the tracked in melted snow and the people dripping from the pool. Room was very nice and clean, but the bed was horribly uncomfortable – did not get a good night’s rest.
February 20, 2014
Rated 5.0 out of 5.0 by ksto we'll be back
Really enjoy staying at this hotel. Easy to get to and there never seems to be difficulty finding a parking spot/noise complaints from other guests.
This time, we had a slight issue with the room being too hot-- it was 83 when we walked in the door and although we set the temp to 67 on a/c with the fan on high, by morning it had only cooled to 75. It wasn't a huge problem though, the bed and pillows were SUPER comfy and we were able to have a full night's sleep.
In the morning, when we took showers, the water made a LOUD screeching vibrating noise that I'm certain could have woken the people next to/above/under our room.
Neither of these issues would keep us from staying again, though.
February 20, 2014
Rated 5.0 out of 5.0 by MarieM19 Attentive General Manager
Nick, the General Manager was very helpful when we were having trouble regulating the temperature in our room. He worked with us in checking out the heater, then did some adjustments to the system so we could get our room warmed up better.
February 17, 2014
Rated 5.0 out of 5.0 by buckeye72 Great Stay
Great place to say as always, Holiday Inn is my choice because the rooms are clean and the bed is comfortable. The food for the free breakfast was kept hot, however; they could have provided more healthier choices besides cheese omelets, and biscuits and gravy. I would recommend a choice of egg whites and more fruit.
February 13, 2014