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Rated 4.4 out of 5 by 224 reviewers.
Rated 5.0 out of 5.0 by Holiday Inn Express Review I travel all the time, and this stay was as good as any and better than most. I had trouble with my internet service dropping and having to log back in. The room was immaculate and quiet....and it was right next to the elevator. November 24, 2014
Rated 5.0 out of 5.0 by Highly recommend This is a great hotel. This is the second time I have stayed here in the last year. Unfortunately, this visit was for a funeral. We had several family members in Des Moines for the funeral and they all stayed at this Holiday Inn Express based on my recommendation from my previous experience. I called and spoke to a very kind employee. I believe his name was Jordan. I asked to have rooms near each other and to be on the 4th floor so it would be nice and quiet. We were very pleased to have all three of our rooms directly next to each other on the top floor. My only minor complaint would be that the pancake machine for breakfast was broken. I had told family members how great it was and we were disappointed that it was not available. When I asked about it, the employee in the dining room was very apologetic and kind. Oveall, this hotel is clean, quiet and comfortable and the staff was very friendly. This hotel will always be my first choice when I am in Des Moines. November 23, 2014
Rated 5.0 out of 5.0 by Nice Hotel Very nice and modern hotel, very clean. I would highly recommend this hotel to anyone visiting in the area. November 23, 2014
Rated 3.0 out of 5.0 by FAIR The hotel was OK, SOME of the staff were really nice, but didn't seem to go out of their way for anything. The Internet was the biggest downfall. It was the slowest internet since dial up and it often lost signal. That alone, makes me look at other hotels to stay at. November 21, 2014
Rated 2.0 out of 5.0 by Poorly run property The hotel is apparently trying to keep costs down with few staff, cheap toiletries and horrible food. The front desk person was often missing since she was off helping to do other things. While it was clean, it was no better than several other hotels across the parking lot and across the street - all of which were less money and nicer. November 17, 2014
Rated 4.0 out of 5.0 by Great room Usually our stay at an Inn goes without a hitch but this time there was a church convention and I don't think the hotel was prepared. The check-in clerk seemed preoccupied. Never mentioned any of the amenities or location of breakfast. Our room had been occupied before & someone left a pair of slacks that we found partially tucked under the foot of our bed. The bathroom wastebasket was not emptied either. Made me wonder if the room was clean. Breakfast was a disappointment because by 7:15 most items were empty & had to eat my yogurt with a fork because staff couldnt keep up with the demand. November 8, 2014
Rated 5.0 out of 5.0 by Best in the area This is the best hotel I've stayed at in the area. They also have a pretty good breakfast. November 4, 2014
Rated 4.0 out of 5.0 by One night Hotel was very clean and the staff was very friendly November 3, 2014
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