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Rated 4.4 out of 5 by 220 reviewers.
Rated 5.0 out of 5.0 by excellent hotel Loved this hotel. We will for sure stay here again!! October 23, 2014
Rated 5.0 out of 5.0 by Great Location A perfect stop for a trip home. My mother needed surgery and this was the half way point. October 22, 2014
Rated 5.0 out of 5.0 by Drill weekend I stayed at the other Holiday Inn near camp Dodge last drill and this one far exceeds it. They gave me my complimentary room upgrade as a Platinum Elite member. The suite was very nice and clean. The A/C worked great and bed was comfortable. I was able to delay checkout so my fiancee was able to sleep in and not rush out. The breakfast was a typical holiday inn breakfast, but was free unlike the other one. Will be back in 3 weeks for another stay. I will be staying with you now for all drill weekends. Thank you for making a great stay. October 22, 2014
Rated 4.0 out of 5.0 by Freindly service I found this property very clean and comfortable and the staff were very friendly and helpful. October 20, 2014
Rated 5.0 out of 5.0 by Excellent as usual Nice, new facilities without any surprises. Great workout center and excellent breakfast room! October 19, 2014
Rated 5.0 out of 5.0 by Nice rooms but not impressed with breakfast Overall a nice hotel. I don't care for most hotel pillows and these were no exception. The major flaw was the breakfast. With a week long stay I tried the eggs several times and each time they were inedible. Biscuits and gravy was pretty much the same. Other items to select from were not very impressive. Nothing like the commercial would have you believe. October 19, 2014
Rated 5.0 out of 5.0 by Enjoyed my stay Passing though area for overnight travel. Quite area with plenty of choices to eat. Try not to get a room close to pool area very noisy. Very large area to have breakfast even as many people as there was. It was not crowed. October 19, 2014
Rated 5.0 out of 5.0 by Above average stay Overall, stay was good. easy to get to and nice facilities. It was a good location and easy to get to my activities and return to the motel. October 19, 2014
Rated 5.0 out of 5.0 by Great Staff I stayed at this hotel for a week. It is very clean and the staff is excellent. October 17, 2014
Rated 5.0 out of 5.0 by Always comfortable here I felt safe, comfortable, the food was good and the rooms clean! October 16, 2014
Rated 3.0 out of 5.0 by Stayed here twice so far. The room was great both stays. I love the size of the room, the comfort of the beds and the bathroom is awesome. The one thing that really upset me about both of my stays is the breakfast. The eggs are bad, the biscuits were hard as a rock, the gravy was just ok, and the apple juice was out one morning. On top of all of that EVERY table in the large dining area was dirty all the time. If the morning staff would actually work at keeping the breakfast area clean, the food stocked, and work on their ability to cook, it would be a really great place to stay. The cinnamon rolls were very good. October 15, 2014
Rated 5.0 out of 5.0 by Great Service Service and Comfortable, anytime I plan on staying in West Des Moines i will stay at this Hotel. October 15, 2014
Rated 5.0 out of 5.0 by Great Place Great place just off the interstate, but yet you cannot hear the interstate from the rooms. Good breakfast choices. Very comfortable rooms. Great front desk staff. Internet is good, better than most hotels. October 15, 2014
Rated 5.0 out of 5.0 by Nice stay! The hotel was everything I have come to expect when I book with HI Express. A nice and clean room with an updated look. Flat-screen TV with a nice selection of channels and a good breakfast in the morning. Well done! October 14, 2014
Rated 5.0 out of 5.0 by Ccomfortable bed Our stay was excellent. The room was clean, quiet and very comfortable. The breakfast was great with a good variety of food. October 7, 2014
Rated 5.0 out of 5.0 by Always welcome Our stay at Urbandale HIEX was, as always, more than expected. Great staff. October 7, 2014
Rated 5.0 out of 5.0 by Relaxing We found the Holiday Inn Express/Urbandale to be a very quiet, clean and relaxing place to stay. We have stayed here several times and have always been very pleased with the cleanliness and comfort of the rooms. I'm sure we will be planning any future stays in the Des Moines area to be at this motel. October 6, 2014
Rated 3.0 out of 5.0 by Not quite the same after two years. this property is only 3-4 years old. My first stay in 2012 was pleasant and comfortable with my only gripe being the staff did not acknowledge rewards club status. This last stay found staff still hasn't been trained to greet rewards club members. How ever the air handling unit in our room proved to be very noisy in the cooling mode and it made for a continuously disturbed sleep throughout the night. It certainly wasn't what should be expected from a unit of that age. I suspect this may be an isolated unit, however the possibility exists that it is the brand or model used here. I have not found similar complaints in other unit in the chain. September 29, 2014
Rated 5.0 out of 5.0 by had trouble sleeping my problem not yours the area outside the entrance needs attn. smolking area was cluttered September 29, 2014
Rated 5.0 out of 5.0 by Urbandale Stay I was pleased as always with staying at HIX. There was a weird odor in the common areas/halls that I don't remember from previous stays, but the hotel was clean and room was comfortable. September 28, 2014
Rated 5.0 out of 5.0 by Loved this beautiful new hotel! We were visiting Des Moines to attend a weekend conference, and didn't make reservations far enough ahead of time to stay closer to the downtown area-but this turned out to be a great thing! This new Holiday Inn Express in Urbandale is beautiful-the staff were extremely friendly and helpful-and we absolutely loved the location. It's right off the highway, and only a quick 20 minute drive to downtown Des Moines (during weekend traffic). There was a good variety of restaurants nearby, and great views of country side off the back as this area isn't fully developed yet. We stayed in a double queen suite with a pull-out bed in the couch-and for a pull-out it wasn't too bad to sleep on! The regular beds were really comfy also, and loved the extra touch of labeling the pillows in their cases as either 'firm' or 'soft'. Breakfast was absolutely fabulous-couldn't think of a thing I would have wanted that they didn't have-there was plenty of nice seating in the breakfast area and the staff kept the food area clean and well stocked. September 26, 2014
Rated 5.0 out of 5.0 by Great stay 2nd time at this hotel. Everything was great. The property feels new and there is a great selection of tv channels. The pool was warmer this time than last time, which was great. September 24, 2014
Rated 5.0 out of 5.0 by gorgeous hotel This hotel is peaceful and very clean. It is convenient to the highway but so quiet. September 24, 2014
Rated 4.0 out of 5.0 by Good Hotel Good hotel. Nice staff. Only a couple of issues that have been outstanding for the past 3 years that we have stayed here. But it wouldn't keep me from recommending this hotel. September 23, 2014
Rated 5.0 out of 5.0 by Everything great at this hotel Good location - wonderful breakfast - very clean and new hotel facility - staff was very friendly and helpful September 21, 2014
Rated 5.0 out of 5.0 by Good Location, Friendly Staff Enjoyed our stay. New hotel with all modern, clean facilities. Great breakfast with several choices. September 17, 2014
Rated 4.0 out of 5.0 by Good breakfast Breakfast was good. Staff did not fix a few problems in the room while I was their. Other than that small problem, room was great. September 15, 2014
Rated 5.0 out of 5.0 by Bathroom Amenities Personally I do not like bar soap, when I go to hotel i prefer if there is body wash. September 14, 2014
Rated 4.0 out of 5.0 by Great room Comfortable king size bed and spacious room with amenities. Doors are extremely heavy and thus difficult to open. Must be a tornado thing? Friendly and cooperative staff. Printer in business center was out of print cartridge ..... September 13, 2014
Rated 5.0 out of 5.0 by So convenient This hotel is easy to find and return to if you explore Des Moines. The rooms were so nice and the beds very comfy. Breakfast was a little slow in refilling items due to the large crowd staying, but unless you are in a big hurry, you can enjoy the Great Room and eat at your leisure. September 11, 2014
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