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Rated 4.4 out of 5 by 233 reviewers.
Rated 5.0 out of 5.0 Great Place to Stay! Used the hotel for a scrapbooking event with friends. Staff was attentive and nice. Rooms were quiet, spacious and very clean. Food was great. Loved the meeting space and the space in the food area. January 28, 2015
Rated 5.0 out of 5.0 by Weekend Stay Good place to stay. Friendly staff and great breakfast. January 28, 2015
Rated 5.0 out of 5.0 by Hotel Seemed Brand New I enjoy staying at HI Express when traveling. The consistency is great. This location was a step above. The facility was so clean and in such great shape, it appeared brand new. I would definitely stay again if in the area. January 7, 2015
Rated 5.0 out of 5.0 by Comfortable bed...good service The only thing that wasn't positive was that the cartons of milk were past expiration date. Everything else was very good. We usually use our RV but came to Des Moines to pick up our granddaughter from school and needed to bring a truck. We were not looking forward to staying in a Hotel but were pleasantly surprised at how nice this one was. December 14, 2014
Rated 4.0 out of 5.0 by Pretty Darn good Place to stay in Des Moines, IA Check-in was friendly, fast, and efficient. The hotel is in a good location, clean and comfortable. This visit the microwave in my room was not plugged in. I was able to move it to the desk area and plug it in when I needed to use it. Not a huge deal. The room was quiet and the thermostat on the wall worked well. I enjoyed breakfast three out of four days they seemed to have ran out of little butter packs or didn't put them out on the last two mornings of my stay? Oh, well a little less time needed in the workout room. Speaking of the fitness center, this trip it seemed neglected? I'm not sure what that's all about. This place has a nice size fitness room with a bike, elliptical, free weights, three treadmills but only two worked and one had it's belt running a bit off center? There were no tissues or sanitize wipes in the room on this trip and the third treadmill never did get fixed while I was there? I was there for four nights. I thought that would be enough time to get things up, running, and whipped back into shape. I guess not. I hope it's being taken care of and not just ignored. Other than the fitness center things were all good. 8-} December 9, 2014
Rated 3.0 out of 5.0 by Mixed review I have stayed at this hotel a number of times this year and this will be the last time. The bed was great. The room was clean. The problems were simple and they may not be important to others they were criticize to me as a business traveller. 1). No internet available and no concern that this was a problem. 2) I informed the Desk Person that there was no regular coffee. He asked of the other carafe had coffee. I said that it did but that it was Decafe. He said it didn't matter because they were both regular. So, either I was lied to or Decafe drinkers are going to be very disappointed, I pointed out that giving a Decafe drinker caffeinated coffee could create a medical problem. Little concern or care. I asked that the general manager call me the next day and he did not. There are hotels all over this exit and it's just easier and safer to stay somewhere else. December 7, 2014
Rated 5.0 out of 5.0 by Clean, comfortable and very accomodating The hotel was very accomodating as we were there to attend the funeral of a family member and we needed to check in earlier than 3:00 p.m. Also, the hotel was new, fresh and clean which we liked. We stayed in a suite with queen beds and it was very spacious and comfortable. the breakfast was good but the eggs weren't fresh. the variety of breakfast choices was also very good. December 4, 2014
Rated 5.0 out of 5.0 by Exceeded expectations I was only stopping for the night on my way to another state. My room was upgraded without my even asking due to my Platinum membership. The room was large, very clean, and the bed was extra comfy. The staff was friendly. I wish I could have stayed longer to enjoy it more! December 2, 2014
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