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Rated 4.4 out of 5 by 230 reviewers.
Rated 5.0 out of 5.0 by Comfortable bed...good service The only thing that wasn't positive was that the cartons of milk were past expiration date. Everything else was very good. We usually use our RV but came to Des Moines to pick up our granddaughter from school and needed to bring a truck. We were not looking forward to staying in a Hotel but were pleasantly surprised at how nice this one was. December 14, 2014
Rated 4.0 out of 5.0 by Pretty Darn good Place to stay in Des Moines, IA Check-in was friendly, fast, and efficient. The hotel is in a good location, clean and comfortable. This visit the microwave in my room was not plugged in. I was able to move it to the desk area and plug it in when I needed to use it. Not a huge deal. The room was quiet and the thermostat on the wall worked well. I enjoyed breakfast three out of four days they seemed to have ran out of little butter packs or didn't put them out on the last two mornings of my stay? Oh, well a little less time needed in the workout room. Speaking of the fitness center, this trip it seemed neglected? I'm not sure what that's all about. This place has a nice size fitness room with a bike, elliptical, free weights, three treadmills but only two worked and one had it's belt running a bit off center? There were no tissues or sanitize wipes in the room on this trip and the third treadmill never did get fixed while I was there? I was there for four nights. I thought that would be enough time to get things up, running, and whipped back into shape. I guess not. I hope it's being taken care of and not just ignored. Other than the fitness center things were all good. 8-} December 9, 2014
Rated 3.0 out of 5.0 by Mixed review I have stayed at this hotel a number of times this year and this will be the last time. The bed was great. The room was clean. The problems were simple and they may not be important to others they were criticize to me as a business traveller. 1). No internet available and no concern that this was a problem. 2) I informed the Desk Person that there was no regular coffee. He asked of the other carafe had coffee. I said that it did but that it was Decafe. He said it didn't matter because they were both regular. So, either I was lied to or Decafe drinkers are going to be very disappointed, I pointed out that giving a Decafe drinker caffeinated coffee could create a medical problem. Little concern or care. I asked that the general manager call me the next day and he did not. There are hotels all over this exit and it's just easier and safer to stay somewhere else. December 7, 2014
Rated 5.0 out of 5.0 by Clean, comfortable and very accomodating The hotel was very accomodating as we were there to attend the funeral of a family member and we needed to check in earlier than 3:00 p.m. Also, the hotel was new, fresh and clean which we liked. We stayed in a suite with queen beds and it was very spacious and comfortable. the breakfast was good but the eggs weren't fresh. the variety of breakfast choices was also very good. December 4, 2014
Rated 5.0 out of 5.0 by Exceeded expectations I was only stopping for the night on my way to another state. My room was upgraded without my even asking due to my Platinum membership. The room was large, very clean, and the bed was extra comfy. The staff was friendly. I wish I could have stayed longer to enjoy it more! December 2, 2014
Rated 5.0 out of 5.0 by New Great Nephew The Holiday Inn Express Urbandale was a perfect location for visiting our niece and her new baby. The hotel was easy to find in a great location. The room was clean, roomy and comfortable. The staff was very friendly and helpful. The breakfast had a good variety of foods, but about what you would expect at a complimentary buffet. The only complaint I have is that the bathroom towels felt like they had been dried on Grandma's backyard line. They were not worn, but were the roughest I've encountered in years. Very substandard for a chain at this level. I would still stay here again if the price was right. November 28, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express Review I travel all the time, and this stay was as good as any and better than most. I had trouble with my internet service dropping and having to log back in. The room was immaculate and quiet....and it was right next to the elevator. November 24, 2014
Rated 5.0 out of 5.0 by Highly recommend This is a great hotel. This is the second time I have stayed here in the last year. Unfortunately, this visit was for a funeral. We had several family members in Des Moines for the funeral and they all stayed at this Holiday Inn Express based on my recommendation from my previous experience. I called and spoke to a very kind employee. I believe his name was Jordan. I asked to have rooms near each other and to be on the 4th floor so it would be nice and quiet. We were very pleased to have all three of our rooms directly next to each other on the top floor. My only minor complaint would be that the pancake machine for breakfast was broken. I had told family members how great it was and we were disappointed that it was not available. When I asked about it, the employee in the dining room was very apologetic and kind. Oveall, this hotel is clean, quiet and comfortable and the staff was very friendly. This hotel will always be my first choice when I am in Des Moines. November 23, 2014
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