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Rated 4.4 out of 5 by 179 reviewers.
Rated 4.0 out of 5.0 by Nice room Clean and relaxing, several hours in pool. Will stay again when traveling through area. August 16, 2013
Rated 3.0 out of 5.0 by air conditioner The room was at 67 degrees when we arrived so we moved the temperature up on the thermostat. It appeared that the heat came on and the air conditioner starting makina a racquet. We moved it back to 67 degrees and the air conditioner made a lot of noise the rest of the night which made for an unrestful night August 15, 2013
Rated 5.0 out of 5.0 by Perfect stay Had a great stay. Easy to get to from the interstate. Quiet location. August 14, 2013
Rated 5.0 out of 5.0 by Excellent Staff Very friendly and helpful front desk staff. The properties where very well maintained. Very clean rooms and comfortable beds. Certainly recommend this hotel. August 14, 2013
Rated 5.0 out of 5.0 by excellent service The desk clerk was very helpful and accomodating to us at check in. We arrived much later than anticipated and he made it painless and quick so that we could settle in after a very long drive. The rooms were very comfortable and pretty. Breakfast was hot and delicious each morning with a great variety of items. The person in charge of the breakfast area was just awesome and prepared extra items if we requested them. He even came over to ask if we needed anything else before he shut breakfast down. We felt like royalty and really appreciated the service. We came in one evening looking for hot water for tea and it was empty, so the desk clerk went immediately to fix the problem. We stayed a week with my elderly parents, so all of the kind service and help made the week very pleasurable! They said it was the best hotel we stayed at all along our route! It is in a great area and was a quiet and restful stay. August 4, 2013
Rated 5.0 out of 5.0 by Great room This was our third stay and it was everything we were hoping for. It was as pleasant as our first stay. Actually better. Our room was outstanding. We really appreciate non-smoking throughout the motel. The staff was very accommodating and check in-out was a breeze. The young man running the restaurant was very efficient and friendly. If we ever need accommodations in the Des Moines area again we would certainly stay here. August 2, 2013
Rated 5.0 out of 5.0 by comfortable stay in a very nice facility I was in town for one night for a job interview after a long day's travel. Check in was smooth, the room was clean and the bed very comfortable. I was able to take a dip in the pool and soak in the hot tube for a bit as well. Breakfast was very also great. August 1, 2013
Rated 5.0 out of 5.0 by Easy access to freeway Easy to find, easy access on and off the highway. Food, and gas very close by. We just needed an overnight, very glad to have stayed here. July 27, 2013
Rated 5.0 out of 5.0 by Great hotel We would highly recommend this hotel! The rooms were very big and clean! Great location! Check in was easy! Will return here again! July 19, 2013
Rated 5.0 out of 5.0 by Excellent Property and Wonderful Staff/Service With my line of work I have to travel alot. This facility is one of the cleaniest and best maintained hotels I have stayed in. The rooms are good size, bed are very comfortable. The staff is very professional and willing to assist (specially Jordan). They do so well, it is disappointing when I have to stay in other hotels. July 17, 2013
Rated 5.0 out of 5.0 by The bar has been raised! My recent stay set a new standard for all other rooms that I may stay in. Very well appointed room, with DirecTV with tons of channels to watch and a shower with the most water pressure I have experienced in recent (or not so recent) memory. The fridge was taller than what you would normally see in most rooms thus affording you room to stand a wine bottle up in the door. Breakfast was awesome with real bacon and scrambled eggs, and cinnamon rolls that were not these little hard things you get with other hotels. Overall I was quite pleased with my experience and highly recommend this hotel. July 12, 2013
Rated 1.0 out of 5.0 by Very bad experience This Urbandale/Des Moines, IA Holiday Inn Express is not customer service oriented and has very rude front desk staff. I checked in and was given a room. I went to the room and the room had not been cleaned, including finding the room with no sheets on the bed. I had reserved (and subsequently paid for) an "Executive King Room". I went to the front desk and was assigned a different room. When I arrived in the second room, it was much smaller and cramped. I inquired with the front desk as to a charge adjustment (going from the Executive King Room to a standard room) and was told that they wouldn't make any price adjustment. The front desk staff said that all of their rooms were the same. Really...I was just in the Executive King Room and it was MUCH larger than the room that I was subsequently stuck in. I spoke to the manager about this the following morning and was told the same thing - all rooms are the same - perhaps someone from corporate needs to give these gentlemen tours of their own hotel and have them visit their website where guests make reservations. We will not be staying in a Holiday Inn Express again. June 26, 2013
Rated 4.0 out of 5.0 by Ok The price was high. I had no choice because so many hotels taken for Port Expo and my workshop was the same weekend (had nothing to do with Pork Expo). The rooms were nice, bed was comfortable. Breakfast was fair, I've had better. I did find the staff very nice. I also found the maid or room service crew very GOOD. They were better than average for sure! June 15, 2013
Rated 3.0 out of 5.0 by Sewer Gas We walked off of the elevator on the 3rd floor and the smell of sewage overwhelmed us. It seemed the worst toward the middle of the building. I called down to the desk and they said yes, since they started construction on the building next door, they have been having trouble with sewer smell / gas. I told him we could even smell it in our room. No other room was offered to us. June 8, 2013
Rated 5.0 out of 5.0 by Always a Great Place Had another great time at a Holiday Inn Express. Everything was the same as all the others. The only bad thing was when we got back from being out, our beds were torn apart and not made. It was as if they forgot to finish the room. When we called the front desk, the person on the other end was not friendly about it. This little negative won't keep us from going to another Holiday Inn. The front desk person when we checked in was outstanding. June 7, 2013
Rated 4.0 out of 5.0 by Convenient location, friendly staff. We stayed there on our way to S.Dakota. Very good location if you are traveling east or west through Des Moines. Friendly staff and enough amenities to make your visit comfortable and relaxing. I would stay there again anytime. The night we were there was the night the tornado hit Oklahoma. We were surrounded by severe weather all night. Many around us lost power but the hotel did not. May 25, 2013
Rated 2.0 out of 5.0 by Slow internet Tried to connect via VPN to work but was not fast enough to even bring up home page let alone access applications. Connection was so slow even Google news took minutes to open. May 22, 2013
Rated 5.0 out of 5.0 by Very nice room and staff The staff worked extra hard to take care of our needs. The room was very comfortable and the breakfast offered many choices. The location has easy access to I-80. May 15, 2013
Rated 5.0 out of 5.0 by Excellent Stay We stayed at the Holiday Inn Express in Urbandale and enjoyed a very clean and comfortable room. Lots of plugs for phones and electronics. Very clean. Great staff. Love the cinnamon rolls at breakfast. May 6, 2013
Rated 3.0 out of 5.0 by Would Stay again if Hotel is new so I understand there are some kinks to be worked out. Let me start with the good. Its new. The staff is great and very accomodating. Room was clean and bed was comfy. Location is good and close to freeway. There are several places to eat close by. The only problem I had was with the Internet and TV reception. TV acted like a Satelite dish that needed adjustment because the signal kept getting lost. Internet is the biggest issue I have for considering this property again. It's the after hours that I am trying to get my email and file downloads done so internet connectivity is essential. Unfortunately for the duration of my stay, the internet was just about unusable and left my very frustrated and behind in my work. Not a good thing because that meant I had to work extra hours. Fix this and I'll be back. I travel every week and am in Des Moines 1-2 weeks per month. I'd prefer to be back to this property due to the proximity to my account. May 1, 2013
Rated 5.0 out of 5.0 by Great place to relax I have stayed at quite a few HI Express' and I found this stay to be one of the best. May 1, 2013
Rated 4.0 out of 5.0 by A Little Noisy This is a fairly new facility. We have stayed here several times and always been very satisfied. This time we had Room 430 and for some reason the road noise and vibration noise from what sounded like equipment on the roof, was a pronounced irritant for most of the night. We had never experienced this at this facility before, It will not deter us from using this very nice H I Express again, we will just asked for a different room next time. April 30, 2013
Rated 1.0 out of 5.0 by Great Place To Stay We really enjoyed our stay at the Holiday Inn Express in Urbandale, Iowa. Rooms were great it was quiet even with all the ball teams staying at the property. And we enjoyed the breakfast it was perfect. April 28, 2013
Rated 3.0 out of 5.0 by Nice choice of breakfast but bad ammenities in room The breakfast choice is good. The soaps and towels in the room were not good at all. Thursday they put a different soap which was better. April 17, 2013
Rated 5.0 out of 5.0 by Gorgeous Hotel We stayed this past week and loved this place. The staff were amazing and omg the beds are so comfy. I loved it here and will be coming back. Joanne was such a great help with everything! April 15, 2013
Rated 4.0 out of 5.0 by Bed hard The room amenities and size were great but the bed was hard and not comfortable to sleep in. April 12, 2013
Rated 5.0 out of 5.0 by Would definitely stay here, again. Staff was commendable, very courteous and friendly. One thing they could do those is recognize Priority Club Members when we check on. Excellent eating places within walking distance. Beautiful hotel. April 12, 2013
Rated 5.0 out of 5.0 by All around good place to stay Location great, places to eat near by, like new. Breakfast great. March 29, 2013
Rated 2.0 out of 5.0 by Cheap Rate, Great Service Lacks Extras Being that it is a holiday inn express the hotel was clean, the front desk manager was very nice and welcoming.. There was also a nice pool and a decent gym area. Lacked much for eating options outside of breakfest and no bar area to relax. The room was average, it was clean, but the toilet would randomly run at all hours of the night. If you walked anywhere in the vacinity of the entertainment center the tv would go blank for about a minute. Again a great rate, clean room and the one staff member I saw was very friendly. However, I do not think I will be staying at an express in the near future. March 18, 2013
Rated 5.0 out of 5.0 by January Stay We stayed twice in January and received "Priority Member" upgrades both times. Staff was courteous and everything was clean and well taken care. Recommend it highly. January 31, 2013
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