Rated 4.5 out of 5 by 281
Rated 4.0 out of 5.0 by Kozimoto Urbandale Iowa
This is a great location, newer hotel and many fine restaurants in the area
June 1, 2015
Rated 4.0 out of 5.0 by Caty24 Great Service
Everything about this stay was very good..I just have one thing that was a little bit of a problem. I am not really short but i had a difficult time getting into the bed. It was just above my waist so felt like I needed a step or something..
May 31, 2015
Rated 5.0 out of 5.0 by jb and sb as we expected
The room, the lobby, the dining room, the parking lot, the outside and lawn were extremely clean and as perfect as we expected. We have been pleased with the high quality of all the Holiday Inn Express Hotels except for a recent stay at the Holiday Inn Express CHEYENNE where our room was not up to the usual standard of the other Holiday Inn Express.
May 30, 2015
Rated 3.0 out of 5.0 by Hammertime88 Fire in kitchen
It was a nice hotel but we only got 5 hours of sleep Friday night because of a fire in the kitchen. They charge me the full price for a room we didn't get to enjoy. Rooms were very nice and clean.
May 29, 2015
Rated 2.0 out of 5.0 by West21 Disasters happen
I would not have thought twice about some of the issues I encountered at this hotel had it not been for the Fire Alarm going off at 5:00 and the heavy rain that was occurring at the time.
I can appreciate some times it is just a bad day. However it is how you respond to it that makes a difference. The management of this hotel did nothing to explain to all of the guests who were jolted from their beds at 5 AM and the left the building for their own safety. Not so much as a word, no apologies were offered and only as you came in contact with staff. More should have been done to address the safety issues and comfort of the guests. In this case anything would have been better than what was done, which was nothing.
There seem to be an like it our leave it attitude about policies.
May 28, 2015
Rated 5.0 out of 5.0 by BobKS Clean and comfortable
This is what you expect from Holiday Inn Express, clean comfortable rooms and excellent service.
May 26, 2015
Rated 5.0 out of 5.0 by Julie1965 Home away from home
I am always pleased with the service during my stay. the hotel is clean and the staff is very professional. I would recommend this Hotel to anyone that needed to be in the Des Moines area.
May 26, 2015
Rated 5.0 out of 5.0 by scottj51608 Best stay in forever
This was the friendliest hotel I have stayed at in a very long time, the front desk clerk was very attentive to all of our needs. I am always going to use this Holiday Inn Express when I am in the Urbandale area.
May 23, 2015