Rated 4.4 out of 5 by 84
Rated 2.0 out of 5.0 by MAKING MEMORIES Pool Out of Order
The biggest reason we chose this hotel over others was it had a nice pool for our family to swim and relax. Unfortunately, the pool was out of service during our stay. We explained to the gal at the front desk that we had been looking forward to swimming and how important it was to us. She explained that it would be fixed soon and planned to contact "the pool lady" to get an exact time frame. She promised to call us and let us know if and when it was going to be fixed. None of that happened and as a result the stay was a huge disappointment, especially for our kiddos. Although it was a beautiful hotel and we were very comfortable, we would probably find somewhere else to stay next time. Someplace with a working pool and where there was better communication.
August 13, 2014
Rated 5.0 out of 5.0 by TamGrif Great Service
We blocked off rooms for a wedding and from the time of starting the blocking process to check in to check out, staff was extremely helpful, patient and allowed all guests to arrive when they could and depart when they needed to without extra charge. Staff communicated well and were always helpful.
August 8, 2014
Rated 5.0 out of 5.0 by Arizonan Traveler Excellent service and great value
We found the hotel to be well taken care of, and the staff extremely well trained in customer service.
August 5, 2014
Rated 4.0 out of 5.0 by Rriver's Very comfortable stay
We stayed in a "suite" for an extended stay and found it perfect for our needs. We were visiting family and it worked out perfectly. We found the staff very pleasant and helpful. We were close to shopping restaurants, and relatives....very convenient and comfortable and clean. We would stay there again without hesitating.
August 3, 2014
Rated 5.0 out of 5.0 by Sue City Sue Super soft pillows, friendly staff, caring desk clerks.
Overall I had a great stay. Large bath, comfortable space in the room, and a great breakfast. Dining staff were friendly to all.
I will stay here on my next trip to Utica, MI to celebrate family events.
August 2, 2014
Rated 5.0 out of 5.0 by Darla123 Highly recommend this hotel.
This hotel was clean and friendly. The pool was a decent size to swim in. The breakfast bar had a great variety of choices, with many healthy options. The only issue I had was my notepad had poor internet connection. The front desk said someone with a Kindle had problems too. Though, I did not try the support desk for optional ways to log in. Overall, it was a wonderful stay. It was great that we could get a room with 2 queen size beds, which made sleeping easier.
July 30, 2014
Rated 5.0 out of 5.0 by Bob Kil Great service
Excellent hotel, friendly staff. would definitely stay here again.
July 30, 2014
Rated 5.0 out of 5.0 by linda5250 comfortable bed and great service
The room was very clean , staff was helpful and the accommodation was great. The pool and exercise room were at our disposal. Everything was very clean and orderly.
July 30, 2014