Rated 4.2 out of 5 by 44
Rated 4.0 out of 5.0 by Budster Still a caring and sensitive staff
Still...a great location
Extremely comfortable beds and pillows
A committed sensitive/caring staff
November 21, 2013
Rated 5.0 out of 5.0 by rapture great service, comfortable bed, and inviting climate
My husband and I truly enjoyed our stay at the Holiday Express Inn. The employees were so helpful and friendly. The place was warm and inviting. Our room was clean and comfortable and they had a very nice variety of food choices for breakfast. Debi, the lady who helped take care of breakfast in the morning greeted every guest as they came into the dining room, checked to see if you had what you needed and wished each guest a good day. We would definately come back! Thank you for making our stay so pleasant! We would recommend this place to anyone coming to the Utica or Detroit area.
November 18, 2013
Rated 1.0 out of 5.0 by whatawasteofmoney Cleaniness of Room, Desk Service
The bathroom smelled like urine, and it was obvious the toilet was not cleaned, as there was long black hairs stuck inside the toilet. Also the front desk clerk was rude and not very customer service oriented. She asked if I wanted to use a credit card for any additional charges, which I didn't have a problem with, but she charged $50 per room for incidentals without disclosing this charge to me. I rented 4 rooms at a total of $200. Ridiculous! Needless to say, I will never stay there again!
November 13, 2013
Rated 1.0 out of 5.0 by Thyme It was "okay."
My boyfriend and I chose to stay here for a day/night to relax. Unfortunately, a chunk of it was not entirely relaxing, at all, and most of our relaxing was simply because we had each other, without the stress of daily activity.
We checked in around four, an hour after the time stated that we could check in. Ten minutes into sitting into our room, I heard the door open, and heard a woman say something incoherent before slamming the door shut. Judging by the housekeeping cart, and woman, standing outside of our room, I'm guessing she missed the time she was supposed to check and make sure it was presentable.
The size of the room, for the record, was very nice. We got a Jacuzzi King Suite, which essentially has a bedroom and a living room with a fireplace.
There were no blinds on the windows, which made it obnoxiously bright in our room during the day, and we couldn't close the curtains because of how they were designed. On top of that, one of the window ledges very obviously seemed to be water damaged, and had large, brownish colored stains around it.
When we looked at the Jacuzzi, it was pretty disappointing. I was unaware that "relaxing vacation" meant that my boyfriend would have to get into the hot tub and clean it out before we used it. And, even after he scrubbed it, we found that nobody cleaned out the jets, as several mysterious hairs appeared in the water after we turned them on. We attempted to use the hot tub twice with similar results. This was frustrating, considering this was the main reason we purchased that room.
The bed appeared as though it may have been slept in prior to us, not really appearing to be neatly taken care of, and we ended up having to pick through the four pillows to find two that had clean-appearing pillow cases for the night, and even then, I was not overly satisfied with the two "clean" ones.
As much as I tend to like Holiday Inns, this just wasn't the one for me.
November 10, 2013
Rated 5.0 out of 5.0 by rose66 A great place to stay
I stay for business at this hotel, close to freeways, the staff is wonderful, they greet you as a priority member when you check in, A great place to stay for either business or leisure. Very clean and comfortable beds. Would recommend this hotel to everyone.
November 4, 2013
Rated 4.0 out of 5.0 by DHunt Great Stay
Love staying here. Great place good value. Lots to do locally, shopping restaurants, etc.
October 29, 2013
Rated 4.0 out of 5.0 by brenda102 stay was fine
the only thing we noticed was the pool was a little green. The breakfast staff did a great job. The pancakes are a little weak - they have a machine that makes them
October 20, 2013
Rated 5.0 out of 5.0 by tommmy utica
excellent staff and hotel. highly recommend this to all
October 14, 2013