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Rated 4.4 out of 5 by 113 reviewers.
Rated 5.0 out of 5.0 by Awesome staff makes for a great stay! Upon our arrival, we were greeted by Mark. Mark was awesome! He made adjustments to our reservation to better accommodate our family, which includes a set of twins! We will certainly stay here again when we return to the area! October 1, 2014
Rated 3.0 out of 5.0 by Close to work area Room was adequate for short term use, long term stay might be an issue. September 29, 2014
Rated 5.0 out of 5.0 by Deb is the best. (Breakfast) My grand daughter looks forward to seeing Deb at Breakfast. See diligently makes sure everything is stocked and that everyone is satisfied with the food. WOW. What an asset to your organization. September 26, 2014
Rated 4.0 out of 5.0 by Staff was very helpful Staff was very accomodating with my request for a top floor room. TV did not work in my room. Front desk staff moved me to another room on the top floor that was smaller but where the TV worked. Very helpful and polite. Only con was the TV not working in my original room which was corrected. Nice location, very nice staff. September 24, 2014
Rated 5.0 out of 5.0 non feather rooms I feel that Holiday Inn's and Expresses are consistent and I always know that it will be a good stay. I am allergic to feathers and all H.I.s are featherless which is a major decision maker for me. September 22, 2014
Rated 5.0 out of 5.0 by Breakfast The hotel had fresh, wide variety of breakfast items. The staff was friendly and attentive to the details in the area. It was clean and welcoming. September 21, 2014
Rated 5.0 out of 5.0 by Front desk service We always get the floor we want and the check in service is a breeze. We received a comp day because of a problem the last time we stayed. No ones fault but Mother Nature caused some lightning and blew out 70 TV's. The manager was very fair and gave use an extra night and we were able to see more friends and family. Thank you for that. The grandkids loved the pool. Clean and always had fresh towels. September 20, 2014
Rated 4.0 out of 5.0 by Great Staff The staff makes this a GREAT stay!! Clean rooms and common areas are above average too. September 18, 2014
Rated 5.0 out of 5.0 by well maintained room the king size room that I stayed in was very relaxing and was maintained very well. the bed was comfortable and the fact that there was a microwave and refrigerator made the room well rounded as well as the wet bar September 17, 2014
Rated 5.0 out of 5.0 by Front desk No one was at the front desk when I arrived Sat. at 5 PM. There was a sign on the counter that they were away waiting on another guest. I waited approximately 8 minutes until someone arrived. I would guess this was because they were understaffed. September 13, 2014
Rated 5.0 out of 5.0 by Relaxing room and great service I enjoyed my stay and will most certainly be returning when I am in the area. The grounds and my room were very clean, friendly staff and relaxing evening away from home. September 9, 2014
Rated 5.0 out of 5.0 by Superb location This Holiday inn is located in the middle of it all, you are surrounded by shopping, restaurants, hwy is even near by. We truly enjoyed it, from the cleanliness to the spacious room that we had and friendly staff members.. thanks , we will be back.. September 3, 2014
Rated 5.0 out of 5.0 by service was great! My trip keep getting carried over till it was a week long and they where very happy to add time to my room. a thunder storm knocked the internet, TV and air conditioner. they where able to move me to a different room no trouble. the service was great! August 27, 2014
Rated 5.0 out of 5.0 by comfortable as expected stay Lots of noise from upper floors, staff not able to control it well, we received a small discount upon check out August 27, 2014
Rated 5.0 out of 5.0 by The staff wasvery friendly and helpful with our stay there. We will be coming back there to stay again . The hotel is very close to everything we needed in the area. We were happy with our room. We used the pool and it was relaxing . I also used the exercise room and felt very comfortable in the hotel. Our breakfast the next morning was very well done and had everything that you could want right there for us. The staff very friendly and helpful with what ever we need while we were there. The grounds were beautifully taken care . The parking was good. We will be staying there again as we travel in that area. August 27, 2014
Rated 5.0 out of 5.0 by Staff is wonderful Front desk employee, Sulie is the reason for this great review. He is an outstanding member of your team and an asset to hotel. You could not ask for better customer service, great management that accommodated ANY request. Received a wonderful suite upgrade because the room we reserved had a television issue. All the staff was wonderful, friendly and seems to truly care about our needs. Clean hotel, great breakfast good location. Yes, we would definitely stay there again. August 26, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Staff Great, Housecleaning Great. Comfortable guess room. Great View. Breakfast outstanding. August 26, 2014
Rated 4.0 out of 5.0 by alfaiowa excellent electrical outlets in room, convenient and accessible August 20, 2014
Rated 5.0 out of 5.0 by Great beds and clean room Not much to say. Just as stated above. Simple and clean. Again great bed.... August 19, 2014
Rated 4.0 out of 5.0 by Great Hotel This is our hotel of choice for our annual shopping spree in Utica, Michigan. It has never disappointed us!! August 18, 2014
Rated 4.0 out of 5.0 by Comfortable stay Overall Good place to saty for business trip. Wireless signal is trong and reliable. August 18, 2014
Rated 2.0 out of 5.0 by Pool Out of Order The biggest reason we chose this hotel over others was it had a nice pool for our family to swim and relax. Unfortunately, the pool was out of service during our stay. We explained to the gal at the front desk that we had been looking forward to swimming and how important it was to us. She explained that it would be fixed soon and planned to contact "the pool lady" to get an exact time frame. She promised to call us and let us know if and when it was going to be fixed. None of that happened and as a result the stay was a huge disappointment, especially for our kiddos. Although it was a beautiful hotel and we were very comfortable, we would probably find somewhere else to stay next time. Someplace with a working pool and where there was better communication. August 13, 2014
Rated 5.0 out of 5.0 by Great Service We blocked off rooms for a wedding and from the time of starting the blocking process to check in to check out, staff was extremely helpful, patient and allowed all guests to arrive when they could and depart when they needed to without extra charge. Staff communicated well and were always helpful. August 8, 2014
Rated 5.0 out of 5.0 by Excellent service and great value We found the hotel to be well taken care of, and the staff extremely well trained in customer service. August 5, 2014
Rated 4.0 out of 5.0 by Very comfortable stay We stayed in a "suite" for an extended stay and found it perfect for our needs. We were visiting family and it worked out perfectly. We found the staff very pleasant and helpful. We were close to shopping restaurants, and relatives....very convenient and comfortable and clean. We would stay there again without hesitating. August 3, 2014
Rated 5.0 out of 5.0 by Super soft pillows, friendly staff, caring desk clerks. Overall I had a great stay. Large bath, comfortable space in the room, and a great breakfast. Dining staff were friendly to all. I will stay here on my next trip to Utica, MI to celebrate family events. August 2, 2014
Rated 5.0 out of 5.0 by Highly recommend this hotel. This hotel was clean and friendly. The pool was a decent size to swim in. The breakfast bar had a great variety of choices, with many healthy options. The only issue I had was my notepad had poor internet connection. The front desk said someone with a Kindle had problems too. Though, I did not try the support desk for optional ways to log in. Overall, it was a wonderful stay. It was great that we could get a room with 2 queen size beds, which made sleeping easier. July 30, 2014
Rated 5.0 out of 5.0 by Great service Excellent hotel, friendly staff. would definitely stay here again. July 30, 2014
Rated 5.0 out of 5.0 by comfortable bed and great service The room was very clean , staff was helpful and the accommodation was great. The pool and exercise room were at our disposal. Everything was very clean and orderly. July 30, 2014
Rated 5.0 out of 5.0 by Great service and room. You can improve breakfast. As for the other categories, I find them with a very good quality of service and comfort. I highly recommend this hotel for future stays. July 28, 2014
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