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Rated 4.4 out of 5 by 96 reviewers.
Rated 5.0 out of 5.0 by Happy We stayed the night after a fun night at Dave & Buster's (right behind the hotel). The beds are very comfortable, the staff was friendly, breakfast was average. Besides a noisy kid or 2 running and jumping at 7am in the room above us, we had a nice stay. August 16, 2013
Rated 4.0 out of 5.0 by Great staycation for the family We live in Southfield but wanted to get away for the weekend with the kids. We chose the Utica location because it has a lot of fun activities to do with the kids and is located in the same parking lot as Dave and Busters and right up the street from CJ Barrymore's. The front desk clerk was so nice and seemed to be juggling many hats but handled her job very well! Our suite was very clean, spacious and comfy. Our room keys offered $10 in free tokens at Dave and Busters when we purchased $10 worth of tickets so that was an unexpected bonus. The pool area was not that big, but was big enough for all of the children that wanted to play. The pool towels kept running low, but was quickly replaced when you requested them. Breakfast had a nice selection of hot and cold food. The only downfall was that the pancake maker kept jamming up and the bacon wasn't as done as I would prefer, but there were other options for me to choose from. August 12, 2013
Rated 5.0 out of 5.0 by Staff were simply excellnet.. The Hotel is blessed with an excellent team Staff are Customer driven..and extremely sensitive to ones needs From the time of booking..arrival..and during our stay..nd check out I beleive her name was Hilary...one of the gals responsible for cleaning the room...she was very helpful And should mention the young man who was on duty..when we arrived and thye following day,,, he is a gem August 11, 2013
Rated 4.0 out of 5.0 by Comfortable bed and good service Only been here for one night, it was fast to check in and check out and the beds and room was excellent. Recommended. August 11, 2013
Rated 5.0 out of 5.0 by Hospitality Unrivaled anywhere! I stayed at this location for 5 days last week....the service was incredible....I had not confirmed somehow and my reservation was not listed the night before we left (my error) but the person at registration was incredible....she was able to secure a room and remembered me when I checked in....then each time I entered or left she wished me a good day and called me by name! Once she even commented on my outfit! I believe her name was Carrie Anne or Carrie Lynn.....anyway it was quiet, comfy beds, large room, the pool and exercise areas were clean and offered a wonderful get away and the breakfast was very good with lots of choice! I would definitely stay here again with no worries! July 17, 2013
Rated 3.0 out of 5.0 by July 2013 I noticed a lot of details about this location that made it lacking overall. This is the impression that stuck with me. Here is what I remember: -Window shades were assembled incorrectly causing them to not close entirely. -The lock on the bathroom door did not latch closed. -the tile work at the base of the wall in front of the was not square and falling apart. -the key scanner to enter the pool from the back of the building did not work. -the AC while on "low" or "high" did not run continuously. -the cover over the controls for the AC unit was not attached and sat loosely on top of the controls. I feel like the management at this location or it's maintenance crew is not getting their job done. July 17, 2013
Rated 5.0 out of 5.0 by Nice Hotel This is second time I am staying at this hotel, comfortable and clean, staff are friendly. If I will visit the area again I will choice it for sure. June 7, 2013
Rated 5.0 out of 5.0 by Always a great stay I frequent this hotel, and have for years now. It is always very clean and the staff is always more than helpful. Keep it up! June 6, 2013
Rated 4.0 out of 5.0 by Great Location This was a well kept, comfortable hotel well situated for my business trips to the area. The location provided shopping and restaurant options. The staff was polite and helpful and acknowledged as a PC member. I will be staying here again soon. May 27, 2013
Rated 5.0 out of 5.0 by Great and clean room It is not a fancy hotel and eventhough rooms are clean and comfy. Everynight I slept like a baby, no noises or disturbances the accomodations are just fine. Breakfast wasn't the best but was fair enough. There are many places nearby to eat and everything you need is no farther than 1 mile (gas, coffe, supermarket, hardware store, restaurants, bars, etc). Great place to stay. May 23, 2013
Rated 4.0 out of 5.0 by Excellent The hotel room was really really dirty when we checked in so they upgraded us to a suite. The room was awesome!! The breakfast was awesome and the cinnammon buns are delicious... May 16, 2013
Rated 5.0 out of 5.0 by Nice PC upgrade As a long time PC platinum member is was nice once again to receive the nice service, greeting and PC upgrade on the room. Love the location for shopping in Utica and great value for HIE. Thanks , JT May 11, 2013
Rated 5.0 out of 5.0 by Excellent stay. Best cable ever! Direct TV!! The room was perfectly prepared, my requests were all ready without having to call. The young man at the desk was pleasant and helpful. The staff was friendly and professional April 6, 2013
Rated 4.0 out of 5.0 by great room ,great location, strange billing The hotel was great. Great location for my customers meetings. However the way the Hotel bills is quite different than other Holiday Inn proprties. They bill for each night, then give you a final bill for both nights. However they leave the indiviual charges on until the credit card clears. Thus this makes it quite difficult for business travelers to rectife their expense report for the week. I seriously doubt I will stay there again do to this billing issue. April 1, 2013
Rated 5.0 out of 5.0 by Great Hotel Been staying for here for 5weeks. Excellent staff and wonderful hotel. March 14, 2013
Rated 1.0 out of 5.0 by Identity Loss Concern and Unresponsive Front Desk I accidentally left my Day Timer in my room when I left the hotel. This item is CRITICAL to me as it has all my appointments, meetings, phone numbers and action items. I stayed on the 28th at this hotel. On March 2nd I called to see if it was there and was told it was found and that it would be mailed to me. I gave my credit card number to cover the expense of the shipment. I have been looking for it to arrive all week I just called (March 8th) to follow up and the front desk (not the same person, the original was a male) said it was "sitting on the counter, with all your information on it, but no one has taken time to box it up and send it." (I JUST LOVE KNOWING MY AM EX CARD HAS BEEN OUT IN THE OPEN). She would box it up today and it should be on its way by Monday (3/11). This is NOT the type of service I have come to expect from Holiday Inn (gold card memeber) and I am extremely dissappointed with the follow through on a item that is SO important to me. March 9, 2013
Rated 4.0 out of 5.0 by Nice n convenient Get the Jacuzzi room if you dont have the kids. Its worth it. Nice big bed, fireplace, everything you need for a weekend stay. close to bars n shopping. Very clean. March 1, 2013
Rated 5.0 out of 5.0 by Wonderful staff.... Not only competent, but very friendly. Love the pancakes!!!! February 14, 2013
Rated 1.0 out of 5.0 by noisy heater was very noisy had to shut off to sleep. no sound barrier between walls could hear all the noise and talking from hall. slamming of doors. due to the hydro going on and off the clock flashed all night and microwave kept beeping almost all night till around 3am when found out what it was and unplugged it January 27, 2013
Rated 1.0 out of 5.0 by Poor service bad attitude The front desk personnel.is rude and dismissive. Maintenance is deferred, and the elevator a sloppy mess in winter. Breakfast staff is great, however. December 12, 2012
Rated 5.0 out of 5.0 by Stay Very nice, clean well kept and friendly staff. Will stay here again. November 30, 2012
Rated 5.0 out of 5.0 by As usual... ...comfortable stay with no surprises - I like that! One comment is the luggage racks - hotel should ensure that they are retruned to the lobby and not left in the rooms. November 29, 2012
Rated 5.0 out of 5.0 by I will return again and again I have stayed at this property several times. There are plenty of options in the area but I will not even consider them because the Holiday Inn Express is the best. The staff goes above and beyond. November 29, 2012
Rated 5.0 out of 5.0 by met expectations was clean, quiet, and peaceful. The staff was very friendly and overall I would totally stay here again. November 19, 2012
Rated 5.0 out of 5.0 by Platium Member Usually have to ask staff for my automatic room upgrade, One out of three stays will I have the "Goodie" bag offered or in the room. I stay here quite often..great location, great value. Will continue my stays only here when in the area. November 17, 2012
Rated 5.0 out of 5.0 by Welcoming, Comfortable Experience Great, knowledgeable and comforting staff . Hotel amenities were up to par and wonderful beds gave me a great nights sleep. I would and will definitely stay with them again. November 8, 2012
Rated 1.0 out of 5.0 by Noisy night We had 2 reservations for this past week at this Hotel. The first 3 night were great no complaints. The last night Friday was horrible. They had put a family with kids (not sure how many kids) up on the floor above us. Finally at 10:30pm my husband called down to the desk to compalin about all the running,,,,,jumping.....stomping going on above us. About 45 minutes later it stopped but we did not get the sleep we paid for. We were here becasue our Daughter was admitted into the hospital with congestive heart failure. So we needed our sleep. I guess it would of been better if we had just stayed at the hospital with her and slept in a chair. We both feel our reward points for that last night be returned to us. Manager was suppose to call me but has not. November 7, 2012
Rated 5.0 out of 5.0 by great service I always stay at this hotel........ front desk was very helpful at check-in. October 23, 2012
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