Rated 4.4 out of 5 by 68
Rated 4.0 out of 5.0 by sloburn58 Nice big room
Suites are large, nice seating area, two TV's. comfy bed
November 29, 2013
Rated 5.0 out of 5.0 by 4CollegeTourClan Excellent Experience
The hotel was impeccable, room was modern, clean, perfect. Hotel staff was knowledgeable and friendly. Great crew!
November 26, 2013
Rated 5.0 out of 5.0 by COG7570 GREAT 2nd time I have stayed her in 2 months
The internet was a problem and the staff were working on it so I could not get my work done. However it did force me to enjoy the heated pool
Breakfast was really well done, everything was hot and fresh.
The rooms are really well furnished.
Make sure you ask for a voucher before you go to the Italian Restaurant in front of the hotel as you will receive a free desert.
I had to take left overs back to the hotel both times. The portions are HUGE !
November 13, 2013
Rated 5.0 out of 5.0 by Carl5064 Great Place to stay!
Very nice, comfortable rooms with modern conveniences. Lobby and common areas all very clean & well kept. Pool was nice, however, on the cool side for being heated. Only thing I would have liked to see would have been a hot tub to help sooth my aching back. Otherwise I had a wonderful experience here.
October 22, 2013
Rated 5.0 out of 5.0 by twotravelers7 Great lodging experience
We stayed at Holiday Inn Express in Utica twice in one week, and we were most impressed with the property and the staff. This is a very clean and quiet hotel, and the staff went out of their way to help us with some of our needs. Excellent value in lodging.
October 17, 2013
Rated 5.0 out of 5.0 by ajk65 October weekend
Personnel knowledgeable and helpful. Room very comfortable and clean. There was a problem with the a/c motor the first nite, but was taken care of the next day by Jeff of maintenance. Overall a very enjoyable stay. Thanks to staff.
October 13, 2013
Rated 4.0 out of 5.0 by MarathonTraveler Great experience we will be back
We were there for a business meeting and enjoyed the staff and the property.
October 4, 2013
Rated 3.0 out of 5.0 by MJC404 Lots of noise
We stayed at this hotel because it is about midway between Boston and Niagara. We were initially given room 225 but were continually disturbed by very loud noises from the plumbing and/or air conditioning. It sounded as if everybody in the hotel was using the bathroom at the same time. After about an hour of this, we decided that we couldn't stand it any longer, and that it would definitely dsiturb our sleep. We went to reception where the girl, without any arguement, gave us a different room. This was 301 and it was certainly much quieter. At least it was until 6.30 the following morning when the phone rang and the receptionist told us that somebody had complained about our alarm going off for over an hour. This was news to us because until that moment, we had been fast asleep and there was certainly no alarm going off in our room. A few minutes later we heard somebody banging loudly at a door along the corridor, presumably the room of the culprit. It took quite a lot of banging to get the occupant to respond so there was a lot disturbance which prevented us from going back to sleep. A question - why didn't the receptionist check which room was causing the problem before incorrectly waking us?
As we checked-out, the receptionist asked whether everything had been ok for our stay. We told her of all the disturbances and she was quite concerned, asking what she could do about it. Clearly, by that time there was absolutely nothing that she could do. Apart from the above, the bedroom in which we slept was clean and comfortable, and the breakfast was perfectly satisfactory.
September 22, 2013