Rated 4.4 out of 5 by 69
Rated 4.0 out of 5.0 by leica upstairs neighbors opened a bowling alley ?
The hotel staff, all the accommodations and food services were excellent. I have no complaints with the Hotel in general. We were disturbed by the very noisy up-stairs neighbor. They obviously had children who were up late (past midnight) and up early (about 7 AM). They must have had toys or something that made loud voice and often a loud crash and boom we could hear it over their TV . It was loud enough to rudely wake us in the morning. My wife spoke with the manager on duty and it did get better but not for long by any means.
I have to thank the General Manager (I did not get his name) who called my wife on Monday 12/2/13. He apologized and offered complementary points. This was very nice and generous.
I understand that things like this happen. I just want everyone to understand that in no way was this the fault of the Hotel staff.
Thank you and we will be returning for more visits. I prefer this Holiday Inns over all other area hotels.
Thank you for your continued efforts to make your guest comfortable.
December 3, 2013
Rated 4.0 out of 5.0 by sloburn58 Nice big room
Suites are large, nice seating area, two TV's. comfy bed
November 29, 2013
Rated 5.0 out of 5.0 by 4CollegeTourClan Excellent Experience
The hotel was impeccable, room was modern, clean, perfect. Hotel staff was knowledgeable and friendly. Great crew!
November 26, 2013
Rated 5.0 out of 5.0 by COG7570 GREAT 2nd time I have stayed her in 2 months
The internet was a problem and the staff were working on it so I could not get my work done. However it did force me to enjoy the heated pool
Breakfast was really well done, everything was hot and fresh.
The rooms are really well furnished.
Make sure you ask for a voucher before you go to the Italian Restaurant in front of the hotel as you will receive a free desert.
I had to take left overs back to the hotel both times. The portions are HUGE !
November 13, 2013
Rated 5.0 out of 5.0 by Carl5064 Great Place to stay!
Very nice, comfortable rooms with modern conveniences. Lobby and common areas all very clean & well kept. Pool was nice, however, on the cool side for being heated. Only thing I would have liked to see would have been a hot tub to help sooth my aching back. Otherwise I had a wonderful experience here.
October 22, 2013
Rated 5.0 out of 5.0 by twotravelers7 Great lodging experience
We stayed at Holiday Inn Express in Utica twice in one week, and we were most impressed with the property and the staff. This is a very clean and quiet hotel, and the staff went out of their way to help us with some of our needs. Excellent value in lodging.
October 17, 2013
Rated 5.0 out of 5.0 by ajk65 October weekend
Personnel knowledgeable and helpful. Room very comfortable and clean. There was a problem with the a/c motor the first nite, but was taken care of the next day by Jeff of maintenance. Overall a very enjoyable stay. Thanks to staff.
October 13, 2013
Rated 4.0 out of 5.0 by MarathonTraveler Great experience we will be back
We were there for a business meeting and enjoyed the staff and the property.
October 4, 2013