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Rated 4.5 out of 5 by 122 reviewers.
Rated 5.0 out of 5.0 by Great for a short stay We were dropping our daughter off at college and were very pleased with the hotel. It is relatively new and is in good condition. The staff was friendly and attentive. Breakfast was quite good. The only problem we encountered was that the doors on the rooms slammed loudly all night long. I don't think it had anything to do with the guests, I think it is the way the door is designed. I would definitely stay here again. The reason I said it was great for a short stay has nothing to do with the hotel. I wouldn't consider this area as a vacation spot, as some areas we drove through seemed unsafe. August 25, 2014
Rated 5.0 out of 5.0 by Nice Hotel The room was a bit pricy but the quality of the room was excellent. Breakfast was even pretty good for a catered meal. August 25, 2014
Rated 1.0 out of 5.0 by hotel very nice and staff very friendly and helpful However noise from the 2nd floor was atrocious. Our room was on the 1st floor and the noise from above was terrible. Our first night wasn't as loud but the 2nd night 2:30 in the morning they were still at it. Doors slamming people jumping on floor. Running in and out of rooms and hallway. It sounded like a stampede. Turns out it was the firemen convention. Well they destroyed the place. We couldn't sleep all night. Like I said staff was very accommodating but if Holiday Inn can't keep these large group gatherings under control then we will not use this hotel again. It was a nightmare. People screaming jumping drunk. My husband and i were there with our sons to drop our son off to college and non of us were able to rest. As we have many other trips to this area and will need hotel stays this hotel may no longer be an option. August 21, 2014
Rated 5.0 out of 5.0 by Nice hotel Enjoyed stay. I would recommend that others stay here as it was enjoyable. Friendly night manager. August 20, 2014
Rated 5.0 out of 5.0 by Highly Recommend Great hotel, super accommodating staff. I would definitely recommend Holiday Inn Express Utica to anyone who wants to be treated like you are staying at the Crown Plaza! August 17, 2014
Rated 5.0 out of 5.0 by new hotel The hotel was opened a little over one year ago. Everything is new and very clean. The furniture was very nice and the rooms decorated well. One thing I think was lacking was a vent in the bathroom. The shower was awesome - hot with a lot of water pressure but with no vent fan, it fogged up quickly. Everything else was great. August 15, 2014
Rated 5.0 out of 5.0 by Super Stay This hotel was super clean and neat, convenient to highways, restaurants and family. I would definitely stay here again. August 14, 2014
Rated 5.0 out of 5.0 by Welcoming guest services says it all We were late checkins , our welcome after a long drive was so warm. Easy check in, cold bottle of water and a good parking space. This was one reservation along our route which we were glad to have made. Great nights sleep, large room made our one night stay perfect. Our morning breakfast with hot coffee and newspaper made fora great start to our next destination. Thanks to the staff at Holiday Inn for being so professional,warm and caring. August 11, 2014
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