Rated 4.5 out of 5 by 106
Rated 5.0 out of 5.0 by leica worth the points used
My wife and I had an overnight stay and I used some points this time . It was worth it. We slept well and enjoyed the ease of check in and check out. Anastasia was once again very nice and took care of us with her professional and friendly manor.
PS: We went to breakfast later than expected, (08:30) the food we selected was good but limited in offerings. The eggs and sausage looked picked over.....not very appealing at the time, so we skipped them for the pancakes, bananas and yogurt. As always the cooffee was hot and fresh That's what was important!
Question: I opted for the 300 bonus points but no receipt was given . How do I confirm the points were issued to my acount. ..?
June 30, 2014
Rated 5.0 out of 5.0 by Alone in Utica Comfortable surroundings and bed
Beautiful hotel with all the amenities you want. The stay was short but the hotel was great. After a long day in Utica, it was great to slip into bed for sleep.
June 29, 2014
Rated 5.0 out of 5.0 by BigJoeD Son's Wedding
Best hotel I have ever dealt with.
Most accommodating staff.
Best value for the money.
June 27, 2014
Rated 5.0 out of 5.0 by Candace2 awesome hotel
Our family would like to thank Ms Ana, at the front desk. She was a wonderful and delightful person. She understood our needs and ensured that our stay was outstanding. The hotel is definitely a fine establishment. I have never stayed in an express hotel that offered such high quality. Being apart of IHG has made us appreciate our stays even more as time goes on. Please ensure that the staff is aware that the great dedication and work is well noticed. Thanks again. The Gordons
June 25, 2014
Rated 5.0 out of 5.0 by Rinnie64 Beautiful room! Staff were friendly and helpful.
Very upscale for the area it's in. Clean and comfortable. I had a great night's sleep - the pillows were awesome!! It had everything I needed and I didn't have to ask for anything except the shower curtain had been removed when I arrived and within a few minutes the receptionist herself came up and hung a new one. Everything is fresh and clean that's what I loved most about it. Staff were so nice!! You will not be disappointed.
June 22, 2014
Rated 5.0 out of 5.0 by sputve Great stay! Hope to come again!
Nice, clean room. Quiet. Great free breakfast in the morning. What more do you want?? Loved it!
June 17, 2014
Rated 4.0 out of 5.0 by Caravancrew Comfortable rooms and friendly staff
Easy access of highway, within driving distance to shopping and restaurants
June 14, 2014
Rated 5.0 out of 5.0 by Sillystables excellent hotel other than the pool
Had an excellent stay at this hotel other than the pool was cold and super noisey. Rooms were clean and beds comfy. Staff was very helpful
June 10, 2014
Rated 2.0 out of 5.0 by Ed4957 Check in
I had a coupon from thruway rest center and the staff would not honor it. I have Benn on the road and needed rest so paid the rate. In the morning I spoke with the manager and he reduced the rate slightly but not to the coupon rate. I will most likely check other rates in the area next time.
June 8, 2014
Rated 4.0 out of 5.0 by Shadow13 Quality High but so was Price
Room was high quality, excellent breakfast buffet, but room price was very high. Would have stayed somewhere else, but daughter's sports team was staying there.
June 4, 2014
Rated 5.0 out of 5.0 by Isis1288 Excellent property
The property was fairly new, nice and very clean. The rooms and bathrooms were clean and comfortable as well. Choice of firm or soft pillows was very nice. Overall, we thoroughly enjoyed the stay and would definitely stay there again. The only somewhat negative comments were about the breakfasts. The first day they offered some mystery eggs with cheese inside...similar to an omelet, but maybe fake or very processed eggs, I think. They weren't bad, but not great. The 2nd day I didn't eat breakfast but my husband said they had real scrambled eggs and those were good, but the day after that, only the mystery eggs. He also mentioned that hash browns would've been a nice side dish, but the in-house kitchen may not be able to handle real meals - if there is an in-house kitchen. Lots of other breakfast options in the area, so not a huge deal. I'd stay there every time I visit Utica.
June 4, 2014
Rated 5.0 out of 5.0 by LKC509 Great Hotel
This is the second time I've stayed here on business and am pleased with the cleanliness of the facility, friendliness of the staff and the breakfast offerings. It was very quiet during my stay.
June 2, 2014
Rated 5.0 out of 5.0 by LG2014 Excellent service
Room was clean and service was great! Breakfast had a variety of hot and cold food. Coffee and juice was available.
June 2, 2014
Rated 5.0 out of 5.0 by Davis32 Great service
The people at the front desk that I worked with were out standing. Erin went the extra mile for me and my family.
May 31, 2014
Rated 5.0 out of 5.0 by MN anon Standard comfortable stay
I was a walk in and was greeted courteously and professionally. The rate seemed high to me but since the Hampton Inn across the street was full, it probably was the going rate. Desk informed me that Monday and Tuesdays there are a lot of government workers that stay there. Possibly the other days would be less expensive.
Front desk gave me a coupon for the near by steakhouse that I walked to. The coupon entitled me to a free dessert. I took back to the room a flour less choc cake.
Hotel is down a small street, well behind the steak house. You need to be looking for it.
Access to the interstate was easy.
I would stay here again
May 25, 2014
Rated 5.0 out of 5.0 by lynda47 I love how clean this hotel is
We have stayed at this hotel many times in the winter of 2013 and spring 2014 while our son was at Utica college. We just loved how clean the everything was. The staff were friendly as well.
April 24, 2014
Rated 5.0 out of 5.0 by RobRWA1233 Best HI Express
This was the best HI Express I've ever stayed at, better than most Holiday Inn's. It is very clean and the staff are friendly. Parking is no problem....
March 24, 2014
Rated 5.0 out of 5.0 by Kimwesk8 Best Holiday Inn ever
I have stayed in Holiday Inn recently and this one is by far the best. The FREE breakfast is amazing. Rooms are gorgeous.
February 25, 2014
Rated 4.0 out of 5.0 by serviceengineer Good Holiday Inn Express.
No complaints. Looks new and good food. Staff was average.
February 24, 2014
Rated 5.0 out of 5.0 by V & M Comfortable, clean and great service
We've enjoyed our stays at Holiday Inn Express! Thank you!
February 9, 2014
Rated 5.0 out of 5.0 by Michael34 Over and Above
The friendly staff went over and above to make our stay comfortable.
Suite 317 was awesome. High ceilings, modern décor, clean and quiet.
The room had plenty of work space, a wet bar, fridge, microwave and an area to comfortably sit to watch TV. It made for a very pleasant stay.
The hotel has a DVD library and evening snacks which made our stay even more enjoyable.
We will certainly be back again when in the area.
January 31, 2014
Rated 4.0 out of 5.0 by C.S.I. 05 Overall good experience
Front desk staff was accommodating and recognized my IHG status. I was given a free upgrade without even asking. The hotel was clean, welcoming and well taken care of.
The room was clean, and very comfortable.
Did not make it to breakfast, but will be staying at this facility next time I'm in town for business.
January 6, 2014
Rated 5.0 out of 5.0 by Bigbadbob This hotel has not changed,it is as good as ever
I was very happy for my 4 day stay but I would like to make one comment.
After the first 2 days of my stay Karin in the dining room got sick and the breakfast menu changed.The other person started putting out these cut up things that were supposed to be susages but they did not meet the criteria.When Karin is around you will never see these put out,you will see either bacon or very good sausge patties sometimes both but you will never see them other cut up things.I have noticed this before on previous stays but as I have said it only happens when Karin is off.
This will not keep me away but it might be worth while looking into.
January 2, 2014
Rated 5.0 out of 5.0 by leica another great visit
Since your location opened we have and will continue to stay at your facility. It is convenient, well kept and has easy access to the people and places we visit in the Utica area. Your facility is far better than any other hotel in the area. You staff is very friendly and helpful.
This trip was an impromptu Christmas Holiday visit. We had a wonderful time with our daughter, son-in-law and our grandchildren. We even managed to over-sleep and ran late for our check out. Our room was very comfortable….thank you for the extra time we needed.
Your staff was very accommodating and helpful. We will be back.
David and Kathy
January 2, 2014
Rated 5.0 out of 5.0 by pizzagram Excellent suite
In town for hockey tournament for grandson. Staff provided excellent directions to arena. Breakfast was great with more than I expected. Will return again when in the area.
January 1, 2014
Rated 5.0 out of 5.0 by Ray56 Great place to stay
Came to Utica with my wife,daughter,son,son in law and my grandson for the polar express train ride. The hotel was great very accommodating. We asked if we could eat in the breakfast area my 20 month old grandson was to tired for a restaurant. The staff at the front desk said no problem. The room was very nice.
December 18, 2013
Rated 5.0 out of 5.0 by sai123 great service
getting better all the time great service great people, thanks to Karen, Erin, Sarah, Anna, Annastasia, and the housekeeping lady I cant remember her name but awesome will get you anything you need and happy about doing so thanks to all of you for a pleasant stay see you in 5 days
December 18, 2013
Rated 4.0 out of 5.0 by sai123 sai123
this stay was way better than the last rooms clean as always staff very pleasant and now on first name basis Karen breakfast host very pleasant and will get you anything you may need for there or to go bag big plus erin, anna, Anastasia,sarah all great people and very nice
December 18, 2013
Rated 5.0 out of 5.0 by Blmst Great stay
Stayed two nights. Very restful with comfortable beds and quiet rooms.
December 7, 2013
Rated 4.0 out of 5.0 by leica upstairs neighbors opened a bowling alley ?
The hotel staff, all the accommodations and food services were excellent. I have no complaints with the Hotel in general. We were disturbed by the very noisy up-stairs neighbor. They obviously had children who were up late (past midnight) and up early (about 7 AM). They must have had toys or something that made loud voice and often a loud crash and boom we could hear it over their TV . It was loud enough to rudely wake us in the morning. My wife spoke with the manager on duty and it did get better but not for long by any means.
I have to thank the General Manager (I did not get his name) who called my wife on Monday 12/2/13. He apologized and offered complementary points. This was very nice and generous.
I understand that things like this happen. I just want everyone to understand that in no way was this the fault of the Hotel staff.
Thank you and we will be returning for more visits. I prefer this Holiday Inns over all other area hotels.
Thank you for your continued efforts to make your guest comfortable.
December 3, 2013