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Rated 4.3 out of 5 by 241 reviewers.
Rated 5.0 out of 5.0 by Very nice and close to event. Was a very cold day so was great to have the convenience of being so close to our event. January 21, 2016
Rated 5.0 out of 5.0 by Great Place to stay This hotel was very comfortable and the staff more friendly than most. It was in a convenient location and located next to where we needed to be. January 19, 2016
Rated 5.0 out of 5.0 by Transit to Alma We have stayed in this property before. A great staff (housekeeping, Front Desk and Breakfast Service Person) The value was good. The only challenge was that the room HVAC. The thermostat did not turn heat on and off . Either the room was extremely warm or cold as we had to manually adjust. Not a big deal for us.A quick maintenance fix we would guess. Wi-Fi was quick on and did not drop. January 8, 2016
Rated 5.0 out of 5.0 by nice staff helpful staff comfortable room had adjoining room to suite January 4, 2016
Rated 1.0 out of 5.0 by Terrible staff and reservation service at the hotel! We booked 8 rooms and from the start it was nothing but a mess! I was receiving email confirmations for people I didn't even know and some for friends that ended up not really being theirs. The entire staff was rude and made it seem that we were lucky to be staying there! I spent at least 3 extra hours trying to get it straightened out before the stay. Unacceptable! When I requested to have the general manager contact me I was told I had to deal with the front desk manager. Upon check in I the front desk clerk named Perez (spelling?) was rude and condescending. When I asked to speak with a manager, I was told that there was no one else there and that the manager would not be in until Monday. We were all supposed to have rooms on the same floor and Perez told me that we had to stay on a different floor because they didn't have any rooms left that were clean however, then gave a room as we requested to another couple that was in our party and supposed to be on another floor. Bottom line her attitude was terrible and it seemed to be a theme with the entire staff! I would much rather spend my money at a place where they appreciate the customer. There are many hotels in the area, I would recommend trying them instead! January 4, 2016
Rated 3.0 out of 5.0 by Nice facility but poor housekeeping During a four night stay, our room was not visited by housekeeping twice. We had our do not disturb sign out in the morning, but left the hotel no later than 10:30 on any of the days (at which time we removed the sign). So clearly the housekeepers had noted the sign but never went back to check again before leaving for the day. This mistake is understandable once, but inexcusable a second time. January 1, 2016
Rated 5.0 out of 5.0 by front counter staff was excellent front counter staff was excellent, she offered me the spire upgrade to a very nice room. December 29, 2015
Rated 4.0 out of 5.0 by Business Stay I stay here several times per year for business purposes and I am always pleased with the room cleanliness, friendliness of staff and hot breakfast choices. Looking forward to my next stay. December 21, 2015
  • 2016-02-08 T11:45:11.466-06:00
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