Rated 4.2 out of 5 by 39
Rated 3.0 out of 5.0 by Cordiala Disappointing
Our first room was on the fourth floor. When we got off the elevator there was an overall dirty smell. When we arrived at our room the smell was bad. To me it was a dirty smell, and to my husband it was a smoke smell. We called the front desk and complained. She wanted to know if the heat was, but we had not touched the control. She came up to the room and agreed it did not smell good, and moved us to the third floor. That room was acceptable. The overall appearance of the hotel was used and tired. Redecorating would really help. Also, the price was higher than the local competition.
September 22, 2013
Rated 4.0 out of 5.0 by Lcha Need to Review cleaning guidelines
The day I Stayed there the Cleaning lady forgot to Clean the bathroom. If was disgusting Also I have Slight allergies and they did not dust the rooms Properly,
September 21, 2013
Rated 4.0 out of 5.0 by Katie1970 Again and again a comfortable stay
We have stayed here several times. The front desk staff is always efficient and friendly. The beds and bedding is comfortable so a good nights rest happens. Only complaint is TV in room seems too low to watch while in bed.
Thanks!! We will be back. :)
September 19, 2013
Rated 5.0 out of 5.0 by Dale12 great service
We enjoyed are stay our room was clean and the staff was friendly. We will be back next year.
September 12, 2013
Rated 2.0 out of 5.0 by 57Kevin75 Unhappy with front desk
Hotel had wrong room rate at check in. Front desk would not accept my email confirmation for the booking rate and offered no help with resolving the issue. I had to call the customer service number and they had to call the hotel to resolve the issue. I was treated very rudely by the person at the front desk. The hotel had a wedding the night we stayed and our hallway was very noisy till 4am in the morning.
September 8, 2013
Rated 5.0 out of 5.0 by KJMM Extra Service
I stayed at the hotel while participating in the Susan Komen 3-Day, 60-Mile walk. The manager was awesome and provided a shuttle to the camp on Saturday and Sunday. In addition, she arranged to have breakfast ready earlier than the posted time.
August 30, 2013
Rated 4.0 out of 5.0 by Adaptivelj Sent to mgr vadnais hie
I want to give one of your employees a high mark. We arrived very
early after a red eye flight, 7am, and hoped we could check in early.
Your front desk clerk said they were sold out but she thought we
could have a room cleaned and ready by 830am. I checked back at 830am
and was told by another front desk clerk was that it probably be 10am
since the housekeeping staff didn't start until 9am on Saturday. I
was disappointed since we were tired
At about 845am I used the restroom. I ran into Bernadine of
housekeeping and gave her my tale of woe. She seemed empathetic, but
confirmed that it would be at least 945am.
A few minutes after talking to Bernadine I received a cell call from
the front desk telling me they had a vacant handicapped room with a
queen bed we could have. Apparently Bernadine resolved this
We love holiday inn expresses, and I suggest you promote Bernadine to
a customer facing position.
Sent from my iPad
August 28, 2013
Rated 5.0 out of 5.0 by Wendy42 Great location
August 26, 2013
Rated 5.0 out of 5.0 by DannyB220 Room comfort
AC did not work in bedroom. Came on for maybe 5 minutes tops, shut off and that's it. Inform front desk, nothing done.
August 23, 2013
Rated 5.0 out of 5.0 by Hockeyref2003 Comfortable.
The only negative is that when we were coming into he hotel three were people smoking right out side front door. With 5 kids and having to unload a lot of stuff that was uncomfortable. Also the luggage rack had a flat tire and didn't find the out until we were all loaded up and ready to roll inside. Again packed for a family of 8 was difficult. The manager was very apologetic but would of have been nice for some kinda discount. Both things were out of your control. Over a great price for the price.
August 19, 2013
Rated 5.0 out of 5.0 by Buick38 Easy access, food and fun.
We like this hotel because we love the food at the adjoining restaurant and we love the access to Route 35E, which will take you almost anywhere in the Twin Cities in 20 minutes or less. The room is huge, there's usually a fridge and it is always clean. A great value for the money.
August 16, 2013
Rated 1.0 out of 5.0 by GoalieMom5 Horrible experience
I stayed here two times and both time they messed up my room. I got NO discount or anything. They keep your card on file and the last time I stayed they charged some one else's card for my room. Very clean and nice place but will not stay there again. Changing my card number so I don't get charged for someone else's room.
August 16, 2013
Rated 5.0 out of 5.0 by Mariska8 Clean,dependable,enjoyable
Holiday Inn is one place I've stayed over and over throughout my adult life. It is a dependable place for cleanliness and comfort. They have big soft, beautifully dressed beds and pillows. They have a microwave and a small refrigerator for some simple snacking or small meals in the room. They have restaurants on site. They have very helpful and pleasant people at the check-in desk. Additionally they have a beautiful pool and a workout room. My stay was excellent. I always go to Holiday Inn when and where I can as it is a value and consistantly great..
August 11, 2013
Rated 4.0 out of 5.0 by srvaughn67 Nice Hotel - Good Location
Great staff and good location. Close to several restaurants and freeway access. Had a very good time at Jimmy's And it had a nicer excersise room than other IHG hotels I've stayed in. Only two negatives. One would be that you have to "roll dice" to try and get a bottle of water. Being a Platinum IHG member. That seemed silly to me. That's to only IHG hotel I have ever stayed in that maked me do something like that. Usually I get greeted with a nice welcome bag with some waters and a snack. The other is the taxi service that was recommended by the front desk would not pick us up and take us to a bar we wanted to go to that was close by. He said it was too close to the hotel and that they primarily just transported to the airport. I do not remember the company name. And the hotel does not provide shuttle service to anyplace close by unless it was previously arranged with the guest services ahead of time. It would be nice if you would provide that, at least up and down Cty Rd E to some of the local places. That being said, I would stay at this location again.
August 10, 2013
Rated 5.0 out of 5.0 by Aut2211 Friendly Staff! Great place to stay.
The staff was very accommodating. I am a platinum member so I was able to upgrade and received a free gift at check-in (hand sanitizer....better than nothing). Rooms were very nice and clean. My first room smelled like cologne but staff was happy to let me change rooms and even brought new keys to me. Breakfast was great and offered plenty of choices! The bar/restaurant "Jimmys" that is connected is great too. Loved that the hotel has other dining choices and shopping nearby.
July 29, 2013
Rated 1.0 out of 5.0 by 12344321 President
the place needs good cleaning Stairway .....elevator ..... room care was below par........reservation was not right....
This question report is not worth the effort
July 18, 2013
Rated 5.0 out of 5.0 by Bobmnu Holiday stay
We staied here the night of July 4th and enjoyed it. I used my points for an excellent value. I got to Breakfast about 9:15 am and found most things almost empty, but by 9:30 am (when they should have closed the server had fresh omlets, sausage and cinimon buns. Being a holiday night many people were up late watching the fireworks and slept in. It is concern for the guests that makes the Holiday Inn Express my logical choice.
The room was very comflrtable with lots of outlets for all my electronic chargers.
July 10, 2013
Rated 5.0 out of 5.0 by overthetop better than average
Very roomy and comfortable. We like to sleep with the window open for fresh air. This was possible and appreciated. Extremely clean. Booking directly with Holiday Inn(s) rather than a hotel website gave us a better rate. Breakfast was above average.
June 29, 2013
Rated 5.0 out of 5.0 by Partsguy Fantastic customer service
Wonderful, as usual. Amanda is amazing! Fantastic customer service!
June 26, 2013
Rated 4.0 out of 5.0 by cmlyons Very nice
Room was clean and comfortable. Bar next door was a little load but that is to be expected.
June 11, 2013
Rated 5.0 out of 5.0 by theo61 friendly staff
Probably our best stay yet.Have been at this Holiday Inn a number of times.The staff is great and will go out of their way to make your stay enjoyable.The rooms are always clean and well maintained.I have been around the country and overseas and I must say I will be back.
June 8, 2013
Rated 5.0 out of 5.0 by Partsguy Fantastic customer service
Had a great stay at the Holiday Inn Express in Vadnais last week.
Amanda always remembers your name and is very efficient and friendly.
May 28, 2013
Rated 3.0 out of 5.0 by dslafkjldsjfalsdj Wireless internet connection
The connection was slow and unstable. I have stay at this hotel alot. Why don't all your rooms have a hard wire connection?
May 13, 2013
Rated 4.0 out of 5.0 by QueenofAmor A really Nice Hotel
This is a great little Hotel. I have stayed here SEVERAL times when I have to be in the Twin City area. It is clean and the staff is always very friendly. It is easy to find and you are close to my most favorite Rosedale Mall !!!!
The pool is great, the rooms are quiet, and Jimmy's the restaurant that is connected to this hotel has AWESOME food and "Adult Beverages" that are always real cold!
April 20, 2013
Rated 5.0 out of 5.0 by GoBlue97 All Good at the Express
I am always very satisfied staying at this hotel. I would recommend to friends and family. Only recommendation would be to get the Hot tub temp up a few degrees.
March 8, 2013
Rated 5.0 out of 5.0 by Ezichael Breakfast Room amenities
One of the best attractions for us is the breakfast. One comment: The hot food buffet is not hot and I know why. With few patrons it tends to dry out the food. A microwave oven would be a real help as my wife really likes the sausage gravy and biskuts and they are usually slightly about room temp. Thanks
In the dry Winter time we could sure use lotion in the bath.
No recognition of Priority Club member.
January 7, 2013
Rated 4.0 out of 5.0 by Papa10 Great Service
Would stay again. Great eating establishment attached to hotel. Don't have to go outside to access. Great food. Jimmy's Food and Drink is the name.
December 17, 2012
Rated 5.0 out of 5.0 by TeamHotelMom Helpful staff, great location
Our hockey team was visiting the area for a tournament....staff were gracious, helpful and they were flexible for our group. The location was great for getting to the arena with ease and near the mall for shopping! Jimmy's next door is a great plus! Thanks for keeping us rested for our games!!
November 30, 2012
Rated 5.0 out of 5.0 by Mav56001 Great weekend stay
Stayed here with a group of friends during our visit to the twin cities for an event in St. Paul. Great location right of HWY 35 very easy to access. Staff provided great service, everyone was very friendly. Our room was great and very clean.
November 5, 2012
Rated 4.0 out of 5.0 by JB27 Very busy hotel, but still great night sleep!
The Vadnais Heights Holiday Inn Express is a beautiful and very comfortable hotel! We just stayed one night and even with a busy bar/restarant/party venue connected to the hotel, the hotel was still clean and very sophisticated.
If it wasn't for the young child in the room above us that jumped off the bed and slammed the door for entertainment, it would have been the perfect night. Soon after she fell asleep, we did too!
Love the rooms and will definitely stay again!!
October 21, 2012