Rated 4.3 out of 5 by 164
Rated 5.0 out of 5.0 by Phoenix Lady Business Trip
Excellent location, easy access to freeways and shopping center.
July 18, 2014
Rated 1.0 out of 5.0 by ana36 Dirty room
We have stayed at this particular Express about 4 times. After this last experience we will no longer stay there. The room was filthy. I have small children who could not walk around barefoot after a bath. (Their feet were black prior to the bath) The sofa was dirty, old and stained. The walls were dirty and had poorly done patch jobs. The air filter was so filthy the wall around the vent was black. The restroom looked like it was just wiped down and not disinfected. (I sprayed it with Lysol)
An employee's children were there the night we were there running around, going between the pool and the office to eat pizza.
July 16, 2014
Rated 5.0 out of 5.0 by danstef great service and breakfast choices
This is our third time staying in this hotel...every time we have had a great experience. Very friendly staff and the rooms were nice. The beds are more comfortable than most hotels so that's a plus. They have a variety of food to choose from for breakfast, which makes it nice for the whole family. We forgot a few things at home and the staff had most of the items in the front and gave them to us at no extra cost. We will defiantly be using this hotel again.
July 16, 2014
Rated 4.0 out of 5.0 by Burtman46 A good nights sleep
I'm away on business often, and stay here regularly. My room
Is always clean, the service is fine, but the best part
Is the bed and pillows are always fresh, clean
and very confortable.
July 15, 2014
Rated 5.0 out of 5.0 by Tokholoshe comfortable, well run small hotel
I have the feeling that the hotel is well run and my stay was stress free and comfortable. It would be good if there was dinner available
July 15, 2014
Rated 5.0 out of 5.0 by lagquilt Comfortable room
Our stay was brief but comfortable. The a/c worked well and wasn't too noisy. The bed was great. We liked the bathroom and the shower head was fantastic.
On the con side, we weren't able to access the wifi in our room. We were upstairs and that may have been the problem. This was an unusual problem for us.
The breakfast was varied but my choices were limited as I am on a special diet, but nonetheless, I managed to find some foods to eat.
July 14, 2014
Rated 5.0 out of 5.0 Magic Mountain Getaway
Experience was great! No complaints at all. Customer service was friendly, rooms were clean, check out was a breeze. Will definitely stay there again if I'm in the area.
July 14, 2014
Rated 5.0 out of 5.0 by logsdodl Couple days out of town
It was a good choice to stay for a couple nights. No regrets.
July 13, 2014
Rated 5.0 out of 5.0 by vacationing family very clean, good breakfast, wonderful swimmingpool
The hotel has very convenient access to many southern cal attractions. The pool was perfect and although the hotel was close to the freeway we did not even hear the road noise.
July 11, 2014
Rated 5.0 out of 5.0 by amterrazas Satisfied Customer
LOVED that the rooms looked like the pictures online. Too often I am disappointed. The little workout room was great too. Just enough equipment to get a good all over workout. It was crowded the night we stayed because of a softball tourney in the area so the pool was crowded as was the hot tub, still nice though. Great value. Great service. :-)
July 9, 2014
Rated 5.0 out of 5.0 by Dowell Boys Mom Relaxing
I was able to relax after a long drive and a LONG day at Magic Mountain by the pool. The staff was kind enough to give me adjoining rooms so my children were right next door. The shower was nice and hot and the bed was extreemly comfortable (you had a choice of pillow hardness too). Breakfast had a vatiety of choices that everyone in my family was able to have.
July 9, 2014
Rated 5.0 out of 5.0 by Traveler2567 Clean and Comfy
We had a great stay. Everything was as expected for a Holiday Inn Express. Very close to Six Flags Magic Mountain.
July 9, 2014
Rated 5.0 out of 5.0 by DiJCastle Wonderful stay.. very restful
The location was great right off the freeway but yet when inside you never hear anything.. The bed was very comfortable and the staff was so friendly.. The breakfast was great.. It was not the same thing everyday of our stay.. Very good choices..
July 7, 2014
Rated 2.0 out of 5.0 by Moto842 Customer Service Is Not Up to My Standards
-Refrain from getting sick and asking where the nearest hospital is.
July 3, 2014
Rated 5.0 out of 5.0 by Lisa M Easy and Comfortable
I love this hotel it is easy to get to from the highway and the rooms are always clean and very comfortable. We have stayed multiple times and will continue to stay at this hotel. The staff is friendly and the check in is quick and easy. The breakfast is hot and delicious with a variety of choices. The beds are very comfortable! There is a Denny's on site and this makes for a quick and easy meal trip. I strongly recommend this hotel!
June 28, 2014
Rated 5.0 out of 5.0 by zpair Great Hotel
Excellent breakfast, very clean rooms, excellent service!
June 26, 2014
Rated 5.0 out of 5.0 by Sir-Shu Great Stay
We stayed at this hotel to attend a high school graduation, the hotel was clean, very good staff and customer service was excellant. I would recommend anyone to stay here.
June 24, 2014
Rated 4.0 out of 5.0 by JenfromAZ convenience and comfort
The staff was super friendly and attentive. They handled the issues that arose quickly and were very appologetic. Breakfast was great - a lot of variety and continually resrocked. the entire family enjoyed the pool!
June 21, 2014
Rated 5.0 out of 5.0 by do not wish to use name friendly staff, comfortable room, nice breakfast
good location for planned activities, friendly staff, clean room with sufficient amenities, enjoyable breakfast, convenient check-in and departure, some noise from next room, but overall, quiet, cool and dark for sleep. Have stayed at other Holiday Inns in various locations and would choose to stay in a Holiday Inn when in doubt of other suitable places.
June 21, 2014
Rated 1.0 out of 5.0 by Justice74 needs big time improvement
they charge an amount that's not matching the promotion. no security, dirty and hotel needs renovation. food is horrible as the dining is so little but people capacity is so huge. will not go back here ever again.
June 21, 2014
Rated 2.0 out of 5.0 by Amaris2014 Aloof Staff
The overall appearance of the hotel was great but once we entered the room we started itching badly. When I brought it to hotel staff's attention they were very aloof. They didn't offer anything to remedy the situation.
June 18, 2014
Rated 5.0 out of 5.0 by Jaime09 Last Minute booking
The staff was great! They upgraded my room from a king room to a king suite for free. Pool was heated and beds and pillows were extremely comfortable. I would recommend this hotel.
June 17, 2014
Rated 5.0 out of 5.0 by magicmountain Magic Mountain stay
Love this hotel, I have stayed here many times before and come back for the same reasons. The staff is outstanding, courteous and bend over backward to accommodate my requests. Great job!!
June 15, 2014
Rated 5.0 out of 5.0 by 2ulman Six Flags HIE
Clean and comfortable. Always like staying at Holiday Inn Express.
June 14, 2014
Rated 5.0 out of 5.0 by Recently Retired Would definitely stay here again!
Overall, we found that this hotel exceeded our expectations. Our clock radio was broken and the staff IMMEDIATELY replaced it with a new one. Now that's service! We found the breakfast was no better or no worse than any that we have ever encountered in other hotels that included a breakfast. We are basically light eaters anyway, so we always found something that suited us during our stay. The staff in all areas were friendly and courteous. We would stay here again. As a matter of fact, this was our second stay at this Holiday Inn Express location.
June 11, 2014
Rated 5.0 out of 5.0 員工態度友善，有提供洗衣機及烘衣機
June 9, 2014
Rated 5.0 out of 5.0 by clg3 Very relaxing stay.
An excellent experience. The beds were just wonderful. A pool, spa and extensive breakfast. It was a wonderful stay. Staff was always courteous and helpful. I highly recommend this hotel.
June 8, 2014
Rated 3.0 out of 5.0 by PTA MOM Our stay at the Santa Clarita Holiday Inn Express
I wrote reviews prior in the survey, please go back to read them.
But I will add; there was a very kind desk clerk, but I can not remember her name, but when I asked her late one night if she had an extra computer charger to use, she went out of her way to find me one, and I was very grateful, she was very accommodating and happy to please the guests ... she apparently loves her job, and she made my evening. We returned the charger the next day, and was very appreciative. :)
June 6, 2014
Rated 5.0 out of 5.0 by California Traveler27 California traveler27
Great service, anything you needed was provided right away. Staff was very friendly. Wifi was a bit slow but overall it was a great experience.
June 5, 2014
Rated 4.0 out of 5.0 by mac52 Nice, clean
Nice, clean hotel. Get a room on the 2nd floor; the floors are thin and you can hear people walking above you if you are on the 1st floor.
Breakfast is okay.
June 4, 2014