Rated 4.3 out of 5 by 96
Rated 1.0 out of 5.0 by fernandosmom Customer Service bad!!
When we got to the hotel we put drinks and food in the fridge and went to magic mountain. After a long day at the park came back and our drinks and food was warm. Called the front desk and they sent someone up to fix it. Then the next morning noticed that the bathroom sink was clogged! Called a manger and he wasn't sure when he could send someone up to fix it. I said that i needed someone to come up as soon as possible, because we had things to do. So had to put our vacation plan on hold yet again to have them come fix another problem with the room. Very unacceptable! This is the first time we've ever stayed at this holiday, was hoping it was going to be the hotel we stay at every time we came up since its so close to magic mountain. The manger never apologized!
August 16, 2013
Rated 4.0 out of 5.0 by Danielmjs Another stay!
Rooms are great. Pool is great. Heated and even warm in February!
Breakfast was good. Great variety!
August 16, 2013
Rated 5.0 out of 5.0 by MisterLee Goodcellent!
Great time. Magic Mountain and Shops down the street. Starbucks a walk to the corner! Wonderful staff thank you!
August 14, 2013
Rated 5.0 out of 5.0 by Mom23 Great service
Hotel, staff, amenities, breakfast all rate 100%. We travel quite a bit and were really impressed with this facility. Our family stayed in 2 rooms and we all had a great stay here. Near Six Flags as well as restaurants and shopping too!
August 13, 2013
Rated 4.0 out of 5.0 by Norm62 Comfortable bed BUT no soundproof on floors !
I was staying on the ground level. At 23h30, the family staying on the second floor above my room came in and it was then that I realized that the floor had no soundproofing, and was made of wood, not concrete. As a result, I would hear every foot steps from the people staying above my room. It is unfortunate because the walls and windows are very soundproof.
August 12, 2013
Rated 5.0 out of 5.0 by 3ofmommy Happy Travels
Great area as it's right across from 6 flags, there's a Denny's restaurant as well as close to shopping and other amenities, would go back again for sure
August 11, 2013
Rated 5.0 out of 5.0 by DottyRader Front Desk
The workers there were friendly and ready to welcome us. They were very professional and an asset to your hotel.
August 10, 2013
Rated 1.0 out of 5.0 by 2yellowrose Late night loud noise
Unfortunately we had guests in the room next our room that had the TV very loud VERY late at night. Called the front desk on 3 occasions to resolve the issue. Front desk did try unfortunately it took so long we were wide awake before the situation was resolved.
Thought we should of been compensated in some way for the situation. We realize that the situation was somewhat out of the staffs control, however compensation would of been appreciated.
Room was very clean and the breakfast was wonderful.
August 7, 2013
Rated 2.0 out of 5.0 by retiringrich1 This is a tired hotel!
Hotel is in a great location for Magic Mountain and Hurricane Harbor. Unfortunately, the property is showing it's age. Carpets were filthy, pillows/beds were awful and breakfast area was dirty with not enough staff to keep up. Breakfast options were basically the same each day with the only change being a cheese omelette or scrambled eggs and there are not nearly enough table to eat at. Staff were very pleasant and helpful and did the best they could with the resources at their disposal. Glad we were away from the hotel all day while we were there.
August 5, 2013
Rated 1.0 out of 5.0 by Anniehollowgirl Filthy floors and ratty blankets
The carpet was full of stains we kept our shoes on. The towels had a strange smell. The blankets packed away for the couch bed were ratted and torn. The noise level was extremely high at midnight. My room was very close to lobby so I am not sure why lobby clerks didn't ask patrons to quiet down. The breakfast buffet looked promising but food was cold. Over priced stay for the am engines received. It was very close to magic mountain and sold out so not sure why some housekeeping can't be done. Don't waste your money!!!
August 2, 2013
Rated 5.0 out of 5.0 by Raddad58 Quite comfortable rooms. Great location when visiting Magic Mountain
The rooms are ample size for the 2 queen beds. Relatively large bathroom. Comfortable and clean. Wifi is slow though.
Good selection of breakfast food including eggs, biscuits and sausage.
July 26, 2013
Rated 4.0 out of 5.0 by nickname51 Bathroom
The bathroom was a handicap bathroom. There was no vanity to put toiletries. Other than the bathroom, it was a very good experience.
July 26, 2013
Rated 4.0 out of 5.0 by Rossi8 Good deal across from Six Flags
Everything was pretty good except there was no shampoo or soap in the room when we checked in. I called the front desk and they said they would be right up. It ended up that I went down to the front desk and got my own stuff. Other than that it was a good experience.
July 26, 2013
Rated 5.0 out of 5.0 by Tucson11 Good for Family
We stayed at this hotel for 3 nights. We went to Magic Mountain and the beaches as well as sight seeing in LA. The hotel rooms were very spacious and comfortable. The pool was perfect for the kids (heated pool) and breakfast was easy and convenient. The hotel staff was very friendly and helpful and the hotel itself was very clean and inviting. There is a shuttle to and from MM which was great and the location of the hotel to restaurants was perfect!I would definitely stay again and would recommend it to others! M.Y. Tucson, AZ
July 12, 2013
Rated 5.0 out of 5.0 by Linda777 Great place to stay!
Staff was excellent responding to our needs. The hotel is conveniently located near Magic Mountain and there is a Denny's right out front. What more could you want? A great place to stay . . . entertainment and meals close by!
July 9, 2013
Rated 4.0 out of 5.0 by kachinamom Will be back
From check in to check out, the staff at the front desk was very nice and helpful. The elevator was broke at check out and had to take stairs, but a staff member was at elevator to direct guests and apologize for the inconvenience. Clean room, comfortable beds.
July 2, 2013
Rated 1.0 out of 5.0 by Weigand Called 1000 Times
I will never go back to this hotel....The front desk literally called me 10 times in an hour. Why you ask? It was a different question each time. I finally said i am already and please leave me alone. THEY HAD THE NERVE TO CALL AGAIN!!!! So i unplugged my phone...Long story...dont go to this hotel unless you want to be harassed. I welcome the hotel to call me but they never will.
June 29, 2013
Rated 5.0 out of 5.0 by Judy11 Relaxing, quiet, clean, comfortable bed and great service.
We always stay at this Holiday Inn Express while in this area of Southern Ca. We know that it wil be quiet, there will be great service, everything clean including the grounds and our room is always relaxing and comfortable.
June 23, 2013
Rated 5.0 out of 5.0 by David826 The Staff
I appreciated, most of all, the staff - kind, friendly, professional - all of them! Overall, a great place for the business traveler.
June 14, 2013
Rated 5.0 out of 5.0 by Shen38 Perfect!
We needed a place to stay overnight for a party we were attending. We were so pleasantly surprised by the quality of service we encountered at this property; it almost overshadowed the event. Everyone was really nice and helpful. The room was equipped with everything, even with the hard to find NHL sports channel. It had a little kitchenette with a microwave, fridge, cupboard space if you needed it, coffee pot. The bathroom had a hair dryer. The closet had the iron (with the board). The bed, extremely comfortable. The breakfast the next day was great, especially the pancake machine, something to see. The pool was very calming, surrounded by trees. We would definitely go back to this place. Thanks!
June 10, 2013
Rated 5.0 out of 5.0 by CharlieCN PHENOMENAL service and maintenance!
I've written many reviews on Holiday Inn, and the one recurring theme is PHENOMENAL service. However, this Holiday Inn has redefined the word service! I was on the 1st floor, and as a female traveling alone, I felt uncomfortable. After an hour, I ended up going to the desk and asking for a second floor room. I expected my request to be met, but I DIDN'T expect it to be met so COMPASSIONATELY and PROFESSIONALLY! From the front desk to housekeeping, all the staff were exceptional! Up and above the excellent standard Holiday Inn has in place. I can't thank you enough! I would go to Santa Clarita again just to stay at this hotel! What pleasant surprises I experienced. This hotel is next to I-5, and my room faced I-5, yet I heard no traffic noises and slept like a rock! My room was light and airy and had all the amenities I could possibly need to enjoy my stay, to include a good channel line-up. With all the amenities and the exceptional cleanliness of the hotel, I assumed the hotel to be about 2 or 3 years old. However, I discovered that it's actually 10 years old. WOW! The maintenance and upkeep are fantastic. There aren't words available to express how much I appreciate all the professional, courteous and kind service this Holiday Inn offers, so I will just say "THANK YOU"!
May 31, 2013
Rated 2.0 out of 5.0 by Businessforamonth Mediocre
Carpets seemed a bit wet and dirty. I actually stayed in various rooms over a month period. The showe head wasn't working in one of the rooms and when I called for assistance, they sent the housekeeping lady who told me they won't be in to fix it until 9am. Nothing got done. Just overall a Medicare stay. Better spend the extra $30 a night and stay at a nicer hotel. Breakfast seemed stale, cheap, and bland.
Staff overall was nice and helpful overall.
May 26, 2013
Rated 4.0 out of 5.0 by jeroth so cal
I stayed hear on an overnight trip on my trucking job the property was very well maintained nice pool great staff and a Denny's restaurant in the parking lot and good parking for the big rigs in the back I would guess you could get 1/2 dozen back there. located close to the freeway and several restaurants in a short drive from there and an amusement park near buy. I stay in holiday inns weekly for my job and this one is right on par with the brands standers. the holiday inn sign means your home away from home. there was a couple that got in to an argument but one call to the front desk and it was taken care of in less than 5 minuets/ not the fault of the staff but a quick and positive response .
May 25, 2013
Rated 5.0 out of 5.0 by Jim28 Enjoyed the stay.
Clean comfortable room, bed and pillows were nice, breakfast was good and included. I will look to stay in a Holiday Inn Express in the future.
May 24, 2013
Rated 4.0 out of 5.0 by ladykf Welcome Respite
The friendly staff, especially Meredith, made our stay very enjoyable. We like to stay at this location on our way home to San Diego from being up north. It is a welcome respite after traveling the long, boring I 5 corridor south through the San Joaquin valley, before tackling the Los Angeles freeway system. Acc. needs are always accommodated in a well appointed clean room. This location is a little pricier than many HIEX locations due to the fact that it is right next to Magic Mountain. The fact that there is no vanity counter space at all in the bathroom and the rate are the only reasons I did not give a 5 star.
May 23, 2013
Rated 5.0 out of 5.0 by Binker33 Our Choice
Always our choice when in Newhall/Santa Clarita. The rooms are clean and comfortable and the breakfast has a good selection. The staff is very accommodating. They give you a little welcome package of water and a snack when you arrive though it is just one small bottle of water per room no matter how many guests in the room, kind of silly I think. The rooms are very quiet even though it is close to the freeway.
May 19, 2013
Rated 3.0 out of 5.0 by Patty55 Nice Stay
The room was nice. The desk clerk really went out of her way to accomodate us as we had an infant and really needed to get in out rooms. She was wonderful.
Our beds in both rooms though were not great and both myself and my son have back issues so it was a little difficult.
Overall nice place.
May 18, 2013
Rated 3.0 out of 5.0 by Luv2travel05 Santa Calrita
Had specifically requested for a room away from noise, always do, and this request is accepted at all the hotels. But, still I was given room facing highway. When I informed the receptionist about it, I was told that there is no noise..comeon..I can hear it inside the room. But, management didn't do anything about it. Couldn't sleep at all..wont stay again at this site.
April 25, 2013
Rated 5.0 out of 5.0 by Jackie16 Great service, location, and price!
The hotel is very clean, the staff was wonderful and the breakfast choices were great. I would definitely stay there again!!
April 13, 2013
Rated 5.0 out of 5.0 by csevans72 Awesome experience!!
Recently, I stayed two nights at this hotel because my friend and I came in from out-of-town to spend two days at Six Flags Magic Mountain. The staff was very friendly and the room was extremely clean and comfortable. The business center was an excellent time saver to where we could check-in to the airport and print out our boarding passes. The breakfast bar at this hotel was an awesome experience as well. The food was very good quality and there was plenty of choices available. This is the best hotel I've ever stayed at and will definitely be staying at again when we come back down for Six Flags later this year. I give this hotel 5 stars all the way across!!
April 11, 2013