Rated 4.3 out of 5 by 179
Rated 5.0 out of 5.0 by Talley Comfortable, roomy and clean.
My only complaint is breakfast would have been nice if it was extended a little later. We missed it!
March 17, 2014
Rated 4.0 out of 5.0 by Nette123 Great rooms, great location
The location is some what great, close to theme park and if you go up in to town more they have a lot of places to eat. The room was very clean and eve bed was super comfy! I could lay there all day. Def recommend this place, the staff was friendly and willing to help.
March 4, 2014
Rated 3.0 out of 5.0 by Jeagr Overall, It was OK
Overall, this was an ok stay.
- The pool was very warm (for winter) and the spa was large, hot, and working (although it needs to be resurfaced).
- Cookies in the entrance in the evening.
- VERY close to Magic Mountain.
- Beds are very hard and uncomfortable
- Walls and floors are thin...had to wear ear-plugs to sleep
- Had to ask for towels on multiple occasions.
- Need larger soap, shampoo, and conditioner
- No Movies...just DirecTV.
- Breakfast was limited, and of lower quality foods.
February 20, 2014
Rated 5.0 out of 5.0 by Isaiah 40:31 Excellent service and very comfortable room!
I was very impressed and satisfied with the excellent service I received. Even before I arrived I was well taken care of. Meredith and the rest of the great staff were so amazing with always having a warm smile and ready to help anyway they could.
I look forward to returning soon. You are family when you stay at the Holiday Inn Express Santa Clarita. =)
February 15, 2014
Rated 5.0 out of 5.0 by Kimi6879 Exceptional Staff
I travel much for pleasure and work. I am a member of several different hotel groups, IHG, Marriott , 1800 club and prefer to stay at Holiday Inn Express when available. The hotel, room and quality are generally consistent.
This stay in Santa Clarita was last minute and was booked via phone call not online. I was politely greeted by Merideth(I believe that was her name), who was more than happy to book me while I was driving in from LAX! She looked up all my reward information up and even offered to hold the room until I arrived seeing my pocketbook was in the trunk of my rental. Most hotels want a credit card to hold a room these days.
Upon arrival, Merideth was at the front desk and took care of all my needs. Directions for food, drugstore and a wine opener! It's not often that you find this type of customer service or pride when traveling, especially at a hotel close to an amusement park!
Stellar service by Merideth!
February 10, 2014
Rated 4.0 out of 5.0 by JB83 Toilets
The room we were in had a very loud flushing toilet. I also heard toilets in rooms next to us.
February 5, 2014
Rated 4.0 out of 5.0 by KayVee Great Hotel. Will stay again
We went for a mini vacation to Six Flags and this hotel was a great choice. The staff was friendly and helpful, they even gave us good suggestions on were to eat in the area. The continental breakfast is the best I've ever had a a hotel...so good and something for everyone!! We will certainly stay here again next time we come to Six Flags.
January 13, 2014
Rated 4.0 out of 5.0 by WindwoodTrader Great for theme park families
Being close to Magic Mountain amusement park means kids. Lots of kids. Kids that grab the complimentary cookies in both hands so only two guests (kids) get any at all unless a few are reserved in the morning and kept at the desk. Staff should have better control of access to the cookies to reduce this abuse.
There is only one elevator- a frustratingly slow elevator with no alternative stairway close by. There are only stairs at either end of the building so it would mean walking from the middle of the building all the way to the end just to avoid the wait.
The breakfast area is fairly well sized and with acceptable food choices but tables are not cleaned regularly especially during busy times. We have sat at tables that were free of utensils and plastic plates and cups but were filthy with food debris, butter, cereal and syrup. I suppose the guests are expected to not only bus tables but clean them as well. The breakfast area is understaffed.
Our room was cleaned well and service was very attentive. Extra towels were supplied when we did not require cleaning. We did not have ready access to a luggage trolly as there are only two that I saw and both were in use. We had to haul our luggage to the elevator/room by hand.
We stay at this site because it is relatively inexpensive and we often stay for a week. There are some newer facilities nearby that we will be checking out as well.
January 12, 2014
Rated 5.0 out of 5.0 by LenS A fine place for a reasonable price.
We had a clean, quiet well furnished room with a comfortable bed, high def TV, refrigerator and microwave, plus delicious cookies.
January 12, 2014
Rated 5.0 out of 5.0 by Calsafe Caring Staff
When we arrived the manager noted that the room they had assigned was not fully suitable for my wife since she is in a wheelchair. We had not noted the wheelchair on my online reservation request, but it only took them a couple of minutes to change things around for us so my wife could be more comfortable. In other words they went beyond the "call of duty" for us. We will continue to use HIE &S hotels as we travel around the USA.
January 11, 2014
Rated 5.0 out of 5.0 by Travelbuddy42 Clean and reasonable
Upon request, we asked for and were given a room facing away from the freeway. Room was very quiet and very clean. Staff was pleasant upon check in and check out.
Breakfast was OK; usual items such as scrambled eggs, fruit (banana), sausage, biscuit, assorted pastry (cinnamon buns were dry), cereal, and yogurt.
Very convenient to restaurants in Valencia (about 3 to 5 min drive up Magic Mountain Parkway). Magic Mountain is across the freeway.
The only drawback was that that our air conditioning unit was a bit noisy when it was on.
January 10, 2014
Rated 5.0 out of 5.0 by ibahe23 Great service
We stay here at least twice a year when we are visiting 6 Flags or Universal Studios. We always receive great service when we check in and are recognized for being IHG Rewards Club Members. Along with great service, its location is also a plus for us. Thank you for all you do.
January 6, 2014
Rated 4.0 out of 5.0 by turbodust good location close to Magic Mountain
I always try to stay at a Holiday Inn for the beds and breakfast but the bed we had was horrible and worn out. It won't stop me from staying at other Properties but it needs to be addressed here. I was in a hurry when I left and didn't bring it to the managers attention.
January 6, 2014
Rated 5.0 out of 5.0 by Daisy Rose Cheerfully accommodated my service dog
Terrific shower head
Clean room and restroom
December 28, 2013
Rated 3.0 out of 5.0 by Ihgihg Near six flags
Fairly basic holiday inn. Breakfast quality poor and a scrum.
December 21, 2013
Rated 5.0 out of 5.0 by SunnySeattleTraveler The Staff makes the property great
I'm a regular at this property and look forward to catching up with my "friends" at the front desk - Janai, Leo, and others go out of their way to give a pleasant greeting. This HIX is consistent - you know what you're getting.
December 9, 2013
Rated 4.0 out of 5.0 by DQ2011 Comfortable room and great service
The room was comfortable and the staff was great. I enjoyed the breakfast. My only complaint was the internet service, I had a poor connection the whole time, both on my i-pad and my lap top so I couldn't work on reports for work. I had to go to Starbucks early in the morning which is across the street and had no problems at all.
December 8, 2013
Rated 5.0 out of 5.0 by GSB4LCR Great if Visiting Magic Mountain
The hotel is almost like new. The staff take good care of all of your needs.
December 2, 2013
Rated 5.0 out of 5.0 by LGG75 Thanksgiving Holiday
Considering the location, next to Interstate 5 and across the freeway from Magic Mountain, I was expecting the place to be a little noisy and rundown. It was neither. Very clean, very comfortable, and very quiet. I will be staying here again and I would recommend it to friends and family alike.
December 2, 2013
Rated 5.0 out of 5.0 by Midstaterick My Home away from Home....
Always welcomed warmly. Professional staff that are very attentive. Rooms are well appointed and not over decorated. Simply a comfortable place to rest and work when on the road. Close to shopping and MANY restaurants. Quite despite being near the freeway.
November 28, 2013
Rated 4.0 out of 5.0 by girl1313 Thursday get-away
Over-all experience was lovely. I liked that the hotel was clean, and especially quiet. My boyfriend and I were celebrating our 3 month anniversary (romantic huh) so having a quiet place to come too was extra special. I would go there again and I highly recommend this particular Holiday Inn.
November 18, 2013
Rated 5.0 out of 5.0 by Verito7890 The bed it is really combfortable and the pool
The hotel is really nice and the staf too. And really close to the park my family and I loved
November 13, 2013
Rated 5.0 out of 5.0 by smpier Great service and breakfast
Rooms are clean and quiet. Close to I5 and restaurants.
November 12, 2013
Rated 5.0 out of 5.0 by Seniortravelers Great service especially front desk
Will stay again and recommend to friends. Many thanks!
November 4, 2013
Rated 5.0 out of 5.0 by Marianachile Great stay
We got a great deal and could not believe the star rate was 2.5 , the beds were really comfortable, room was big and clean, the front desk super friendly, and the breakfast was fantastic!
November 2, 2013
Rated 4.0 out of 5.0 by Roger50 Comfortable bed and great service.
extremely clean comfortable room. Great place to relax after long day of travel.
October 28, 2013
Rated 2.0 out of 5.0 by Mankyolboot Did not sleep easy
I always stay here when I go to magic mountain. The cleanliness would always be around a 3 in my opinion, but this time was a 1. There was crusted food (gravy?) on the curtains, residue on the slide out drawer in the desk, and the carpet was grimey. I had to wear flip flops. I will be staying somewhere else from now on.
October 23, 2013
Rated 5.0 out of 5.0 by karlos69 good job guys
everyone was very friendly and helpful. Location is great and close to attractions.
October 22, 2013
Rated 5.0 out of 5.0 by JoMama23 Great place, super close to Magic Mountain
My husband and I stayed here with our kids over fall break. The breakfast was extremely well stocked and staffed. The hotel was at full occupancy but you would never know it. There was always somewhere to park in the main parking space, the pool was never crowded and there was plenty of room to sit and enjoy breakfast without feeling rushed. We bought annual passes to MM and plan to stay here every visit. (Loved having the mini fridge/freezer and microwave in our room!)
October 17, 2013
Rated 2.0 out of 5.0 by C122 They need to clean the carpet, at least
I stay at a lot of Holiday Inn Express properties. Unfortunately, this is one of those that, while generally speaking is clean enough, you're afraid to walk on the carpet.
October 16, 2013