Rated 4.2 out of 5 by 140
Rated 4.0 out of 5.0 by BandDad Comfortable bed and great service.
Front desk staff was very friendly. Room was comfortable as expected at a Holiday Inn Express.
March 2, 2015
Rated 5.0 out of 5.0 by BizTraveler157 Great night sleep
I was very tired when I arrived. The check in experience was very smooth and typical. The room I was given was clean and the bed was very comfortable.
The shower head in the bathroom was not HI Express standard, and there was no lotion, only soap, shampoo and conditioner. I like to have lotion, especially in the winter, so that was a bummer. I did not ask for it at the Front Desk though, so perhaps they have it upon request.
The most important thing to me is a great night's sleep, which I got.
March 2, 2015
Rated 4.0 out of 5.0 by Raelys enjoyable weekend
We stayed in Valparaiso while traveling to visit relatives. We appreciated being allowed in our room early upon arrival. Staff was very friendly and accommodating. We noticed a problem with our refrigerator and within minutes of calling the front desk the maintenance man was at our door and repaired the problem. The stay was pleasant, the pool and hot tub was nice. The reason I rated service low is because the hotel actually ran out of clean towels (we had no towels in the pool area and was short a set of towels in our room). The front desk man was very apologetic and explained that he was not permitted to do laundry. I think there should be a person available for call in when such things occur. They were able to replenish our towel supply early the next morning.
February 26, 2015