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Rated 3.9 out of 5 by 116 reviewers.
Rated 5.0 out of 5.0 by Recent Experience The hotel was very clean and the staff was very friendly. The location was great, close to major freeways. I recommend Holiday Inn Express. August 25, 2014
Rated 3.0 out of 5.0 by Good rooms but poor breakfast second morning down to individual Good rooms but poor breakfast second morning down to individual on the 17th August morning. August 25, 2014
Rated 3.0 out of 5.0 by No help whatsoever with bags, doors, parking A baggage trolley would have been nice as I was accompanying my 92 yr old mother and therefore had all the bags to carry You have no automatic doors for wide loads therefore I had to depend on other travelers to help me hold doors giving Mother time to get through -ditto on elevators (very short opening times) Very few chairs near entrance where Mother could sit and watch luggage while I took time to park -and that was fairly far from entrance making it a bit unsettling at that time of night in an unknown neighborhood. I really realized how important it was to keep myself fit and safe in taking care of a virtually helpless older person. However, there was little else I could do. A Security/Porter person would have been nice. The only visible employee at all was the woman working under intense pressure from a line of late coming guests. She was very good at keeping her cool -but obviously could not leave her desk. If an unfortunate incident had happened to me in the parking lot, no one would ever have known. ALSO -This review process does not include a receipt which I never received after signing for the room!!!!! August 19, 2014
Rated 5.0 out of 5.0 by Friendly staff I have stayed here a few times before so anytime i am coming back to this area i always stay here...The rooms are nice and the staff is friendly...i have always felt safe here....the breakfast could use a little work ,,,the omelet with cheese doesn't taste very good but everything else was ok... August 16, 2014
Rated 5.0 out of 5.0 by Nice hotel I've stayed in a number of properties in this area of LA and this one is a great one - clean, safe, good service. August 15, 2014
Rated 4.0 out of 5.0 by Great hotel for the price The hotel has a great location, surrounded by mountains, nice room sizes, helpful staff and great price. August 11, 2014
Rated 5.0 out of 5.0 by Nice oasis in Van Nuys I have stayed at this HIE three times over the last six months, each time with great satisfaction. If I have reason to return to the area again, I will stay here for sure. August 11, 2014
Rated 5.0 out of 5.0 by Good stay This property was conveniently located between several places I was visiting in Southern California. One of the quieter HIEs I've stayed at, though being on the top floor may have helped. Clean and well-maintained. My only two complaints are the WiFi reliability and speed in the room was terrible, and the business center had only one computer in it (and you had to ask the front desk for an access card -- would have preferred to just use my room key card). August 11, 2014
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