Rated 4.7 out of 5 by 85
Rated 5.0 out of 5.0 Pleasantly surprised
I didn't have very high expectations for lodging selection on this business trip in rural north-west Ohio, but trusted the HIE brand to be clean and adequate, so booked the room here. However, I found myself frequently surprised by the excellent accommodations throughout my stay. Thoughts that came to mind during my visit: "Wow, this room is really nice," "Wow, it is quiet in here," "Wow, that front desk clerk is so sweet", and "Wow, this breakfast is really good!" Other pleasant surprises included the very comfortable bed, including choice of firm or soft pillows, quiet and effective temperature control, and modern/neutral design/decor in the room.
I would definitely stay here again given the occasion, and would recommend it to anyone. Also, I highly recommend spending the few extra dollars, if you can, to upgrade to the suite. My co-worker stayed in a regular (non-suite) room, and it was nice too, but the suite was definitely worth the cost of the upgrade.
My excellent service continued well after checkout, when I called to have a copy of my bill faxed to me. The woman who answered my call was as friendly as she had been during my stay, and responded quickly to my request. I couldn't ask for more.
January 26, 2015
Rated 5.0 out of 5.0 by Robot Team 3537 Nice stay
Last room was the King Suite. Pleased with cleanliness of hotel and dedication of service staff. First impression upon arrival was good and follow through of hotel staff even better. Huge room with sleeper sofa, comfortable king bed, kitchenette,
Kids loved it. A little pricy on a family budget but for a little extra, well worth it.
January 19, 2015
Rated 4.0 out of 5.0 by nag29999 Great stay
Very homey which I do not usually get on the road that much, great staff.
January 19, 2015
Rated 5.0 out of 5.0 by ROCKY55 Van Wert Ohio
Good Place to stay Thank You
Nice people nice rooms nice area need more local restaurants
More breakfast selections and change menu more often.
Food was GOOD that was offered.
January 6, 2015
Rated 5.0 out of 5.0 by Kay Maw Home Away from Home
We spent several days there with our family members to celebrate Christmas and a 100th birthday. We came in from 4 different states. The staff was so helpful which made it so easy for us. I would highly recommend this HIE.
January 2, 2015
Rated 5.0 out of 5.0 by dee5100 Clean,quiet and comfortable
The van wert people were very friendly, even on Christmas day. The room was clean and kept up. The breakfast was also good and fresh, not all warmed up from last week. Will stay there anytime I'm in the area and need a room.
December 29, 2014
Rated 5.0 out of 5.0 by Kathie211 Great Staff
Very nice staff in all areas. Clean room and good breakfast. Will stay again.
December 28, 2014
Rated 5.0 out of 5.0 by Land08033 Excellent Hotel
The staff was very courteous, even at 2 am!!
The room was immaculate. Even the cleaning crew the next morning were very friendly and helpful.
As expected, the food was delicious.
December 24, 2014